RoboHelp

While upgrading from RH 2017 to the leatest version of RH 2022, we are getting warning files failed upgrading. Also, fpj file is miisng in the upgraded folder. Attached is the image for the same. Could you please provide help for the same?

Hi everyone,I have RH 2020.7.46 and when I tried to generate word Output I receive the attached message "Failed to generate word" I tried to use, in the Style mapping, for Character, paragraph and tables both "use Robohelp style" option and "use word default" but both options didn't work.Can you help me to solve this problem?Thanks in advance!

Hi all, Just installed the new RH 2020. Since, it's ran sluggishly - and when generating a PDF, it says ''Java not found' in the log. Is my system's Java out of date? Thanks.

Am I missing something? I've been having real issues with my project and none of the online help seems to work. They're talking about things that I'm not seeing. Like they were talking about how to edit a master page and the showed this icon about where to find master pages. I don't have that icon. I am using Rh 2022 and these are the meni items I have:do I have everything I'm supposed to have, and if so, how do I find the master page to edit, because believe me, I've looked everywhere?

When I hover over images in our online help, sometimes a double-sided diagonal arrow will appear as shown in the bottom left of this image: However, when I hover over other images in our online help, a hand with a pointer finger will appear. I would like for a hand with the pointer finger to appear for images that include a hyperlink. How can I do this? P.S. I apologize for the poor image quality. I had to take a picture of my screen instead of a screenshot because the arrow/hand were not showing via screenshot.

Hi,Where is the option in Preset to change the scroll bar color in the Dark Skin in Frameless preset of RH 2020?  

For a number of months we have gotten a Runtime Error message when Publishing. We use the Responsive HTLM5. We publish to a newtwork folder initially and later tranfer the published files to our web server. We have a very large project with over 2000 topics. The Generate process works ok. The error message occurs when RoboHelp gets to the WhxData folder. I have noticed that the number of files in the WhxData folder is increasing.We have tried:deleting  .cpd file.Re-installing RoboHelp We have developed a workaround but it is not always successful:Reboot laptopCheck to see if the $variable$ and/or  __cpSwf2HTML5ZipMap files are showing up in the root folder BEFORE opening the project. If it’s there BEFORE you open the project, DELETE the files first and then open the project.Once you start publishing, monitor the root folder. The $variable$ and/or  __cpSwf2HTML5ZipMap files might get generated. I found out that the $variable$ file doesn’t cause any issue us

I added a child project in the MAin TOC and published Microsoft HTML help but the added child project is not visible in the output.

In Robohelp 2020, I have used the dark skin with skin homepage. I am adding a pdf for the Reader to down the complete guide in pdf. I can see that the pdf download button is added to the Topic Page. Is it possible to move it to the guide's homepage? Attaching images for more understanding. Why I am asking this because I am giving the entire pdf to be downloaded, not only one topic. So ideally putting it on the homepage will be more logical.

I recently edited a project in RoboHelp 2022, and I am completely confused. When I generate the chm file and look at the results, the formatting doesn't match my topics in many, if not most cases. I have a total of 10 topics separated under two sections. The topics under the first section look fine, but most of the ones in the second are all messed up. I am including a couple of  images of what I'm talking about. I can't figure it out because it looks perfect in the RoboHelp topic view.chm view:RoboHelp Topic view of same topic areaI would appeciate any assistance.

While Uploading the output generated by the Robohelp 2019 Classic version to the SonarQube Application. We are getting the below Hotspot Errors and Vulnerable to Polynomial runtime error.102 Security Hotspots to review.Error Type:1. Denila of Service (Dos)2. Code Injection (RCE)Note: Make sure the regex used here, which is vulnerable to polynomial runtime due to backtracking, cannot lead to denial of service.Using slow regular expressions is security-sensitive Java.Status: To reviewThis security hotspot needs to be reviewed to assess whether the code poses a risk.Please help me on how to rectify the issue.FYI attached screen shot below: 

I'm using FrameMaker 2019 to generate online documentation, as responsive html5. Based on the Azure Blue template.I need to add a viewport row to the header of each generated htm file.<meta name="viewport" content="width=device-width"> This is the desired htm result:I.e. I need to add row 6. Which Azure Blue template file do I need to edit?(I know this is the RoboHelp forum, but as I understand it the Azure Blue template is same.)

Hello, I could use some help... I have tried to bookmark to a site in chrome that has a drop down in it.  I want to link to the information in the drop down.  Here is a website that has a similar situation as an example.  W jacksonville Jacksonville, FL Warehouse | Costco I would like to the bookmark to open in this example, one of the warehouse service like Gas Stations.  So, when I click bookmark, I can see the gas station prices without another click.   I have tried the chrome extension.... link to fragment.  It won't open the gas station dropdown.  I appreciate any help!   Thank you! 

Hi. I'm using RH 2020.8.34 on Win10. I've just published our output for the first time since upgrading and I'm now getting two output generation warnings:Skipped copying external file "C:/1RoboHelp/OutputPaths/publish/browsesequence/InformaCast_Fusion.brs"Error occurred while parsing inline style :1:1: Unknown word: "Bullet" For the first issue, the file path RH is citing does not exist. I did a search for "InformaCast_Fusion.brs" in both Contents and Find and Replace (with Source View on) and I got no results. I do have a browse sequence named InformaCast_Fusion.brs, but I've not done anything substantial with it lately. It is included in the project I'm generating and it seems to have published just fine. I read the responses to this earlier discussion, but the fixes don't seem to apply to me. I'm not using hyperlinks or images in my variables and this is not a child project. I'm just not sure why I'm getting this warning. For the second issue, I do have a charact

We generate the CHM on a montly basis and found that up to October, images were able to seen seen correctly in the generated CHM.However, all images cannot be seen in the November generation. These include images in topics that were not updated at all.Is there any reason for this to occur?

Steps provided in the Help File seems to be for Robohelp 2019, not the Classic version.In the Classic version, I am able to go to Collaborate > Add to Version Control, but I do not know what other steps are needed.I see RoboHelp SharePoint Connector but am not able to find additional information online. Results seem to lead back to Robohelp 2019.  

We are exploring moving to version 2019 from 2019 Classic but found the following issues:1. Unable to sort by Topic column - clicking on the header seems to sort half the list. I see it goes from A, B, C... then further down, A, B, C... again.2. Loading of the list - takes awhile to load the list and it is hard to see the full list as you have to continuously scroll to the end and get more items loaded. Changing the filters also means the list gets 're-loaded' so need to scroll down again.3. There is no search feature - It is not easy to locate topics when the sorting does not work properly and there is no way to search.  Do you guys encounter the same as well? 

In RoboHelp 2020, I was able to click "Autonumber" in the Heading Style and then I could edit each LEVEL as shown in this image (taken from https://helpx.adobe.com/robohelp/using/css-autonumbering-robohelp.html)   Now, in RH2022, that "Level" option is missing!  Was this a mistake on Adobe's part?  Or am I missing something? This was an easy way to format a multi-level document, so I hope this gets fixed soon.

I'm a complete novice when it comes to RoboHelp 2022, because boy howdy has it changed from when I used to work with this back in the early 2000s. Anyway, I was editing an existing project in one subfolder which contained all of my topic files and the output !SSL! folder was in another subfolder that contained all of the html docs. Now here's where it gets weird. I generate the output file, and when you open the compiled html file, everything looks grand. All changes are made and show up great - BUT, when I open the individual html files in this same subfolder, nothing has changed, it's still the old content. So what's the story with that?  How is it that the compiled file is fine, when the individual pages are the old content? Maybe I'm just not understanding what's going on and how those individual html are being generated, but I just want to make sure those files are correct, just in case.

RoboHelp version used: 2020.3.32 We followed the Adobe instructions to create a GIT key. We tested it and it works.When we attempt to complete the Connections Profiles screen and put in the link to the SSH Private Key we get the SSH Error:"SSH Key could not be added to the ssh-agent. Make sure that ssh-agent is running and the key is valid."ssh-agent is running and key is valid.We tried what was suggested here:RoboHelp 2019 and GIT - SSH Key could not be added to the ssh-agent We also tried this solution:Is there a workaround to make Robohelp 2019 work with Windows 10 ssh-agent?But we still get the same error.Can anyone help us?Thanks. 

As indicated above. I have seen several earlier posts on this, but all seemed to be solved by updating to the latest version of Edge (which I do have installed/am running). Again, this is hosted on SharePoint - so .aspx files. Topic content displays briefly on load (for about a second) and then disappears. Thoughts? RH Version is latest - Version 2022.0.346Edge Version is latest - Microsoft Edge Version 107.0.1418.62 (Official build) (64-bit)   

Hi. I'm using RH 2020.8.34 on Win10. I've created a topic where I'd like a table icon to display a table of information from a different topic when clicked. I've gotten it working by using an image with a custom-sized popup hyperlink. The code looks like this: <a data-height="225" data-rhwidget="HyperlinkPopover" data-width="600" href="../../../Extracts/SIP_Identity_Information_By_Telephony_Provider.htm#SIPIDUser" title="SIP Identity Information by Telephony Provider"><img alt="SIP Identity User Table" src="../../../../assets/images/FUSTableIcon.png" title="SIP Identity User Table" /></a>In practice though, the page jumps down when the Table icon is clicked and it sometimes causes you to have to scroll to see all the information in the table (which seems to happen if the Table icon is near the end of a line).  What it looks like to start (the last step has the Table icon):What it looks like after clicking the icon: Notice how the page has jump

Hello, I emailed adobe support over a week ago and they have not responded so I thought I would try here.  Have any mac users been able to run RH2020 update 6 or later on the new Ventura?  The system requirements topic has never really been updated for mac -  states mojave or later but it wasn't updated when big sur came out either.  I remember they eventually had to release a new version (update 3) that provided support for big sur. I am trying to avoid being dead in the water and have to revert my mac if its not supported. 

My technical issue: I have a large eBook manuscript of helping materials and exercises, built over the years in several versions of RH, now in the latest version. Over 300 pages, it has gotten a little “messy” in that when exported to latest (2021) Microsoft Word as a docx file, it looks fine but internally Word when opening the docx document displays: "This document contains fields that may refer to other files. Do you want to update the fields in this document?" Choosing "yes" or "no" doesn't seem to matter: same problematic result. I can see inside the Word document that this may refer to a new chapter that I added a while ago in the RH source, now part of the published Word export. In this chapter there is a small side arrow: if clicked, it opens  additional chapters which appears then to be linked to this position in the Word document. These are in the right place if opened, but this arrow makes these a choice. I am not sure why this is happening but need some help to re

Hi professionals,As Confluence is getting more and more important, I am trying to get my RoboHelp output to Confluence. The reason behind is, that JIRA servicedesk is using Confluence space as a knowledgebase for client tickets.For many knowledgbases (e.g. ZenDesk, ServiceNow,...) there is an export interface in RoboHelp. But not for Confluence. Does anyone has an idea whether Adobe is already working on this function for Confluence Export or does anyone has as useful way to get the RoboHelp content to Confluence?Thanks