RoboHelp

Dear community, we are a software company in the Netherlands. Currently we are using Adobe Robohelp 11. We would like to convert our data to Robohelp 19 (and eventually 2020). Our IT specialists have tried to convert the data, unfortunately with no success. My collages tried different ways to contact Adobe Robohelp, unfortunately we didn’t receive an answer yet. We would like to get some help, do you know who we should contact?

Hello,           I am using adobe robohelp 2020.7.46 version. I have written something and tried to see the output preset eye icon how looks. But it shows me a blank file however I have typed smt and saved it. Again, when I tried to generate the word output preset whatever I have written on RoboHelp, it gives me a blank file. tell me why this happened?

I copied some texts from word and wrote some text on RoboHelp. However, the size drastically changes. I wanted to select all the content and resize it to one font size. But, unable to find any particular option to do that. 

Moin, wo finde ich das Anwendungsprotokoll in Rh.Der Import von eines Word Dokumentes hat nicht funktioniert.

Hi, Can you tell me how to resolve the issue:In chrome,   In IE,    Please could you tell what changes to be done to make it compatible.

Hi all - We are currently using RoboHelp HTML 7.0When I publish, frames cannot be viewed when using Chrome, although they are just fine when using IE or Firefox. This is the publically shared URL for accessing this file - http://responsibility.motorola.com/web_help/index.htmI've been told by co-workers this is not a version issue, it does not work for higher versions of RoboHelp either. Does anyone know the accuracy of this statement? As Motorola is now owned by Google, it's obviously of concern.Note that I have installed IE extensions for Chrome, it did not make a difference Chrome:Firefox:Thank you,Anahid

Hello RHers,I've been tasked with updating an old version or Robohelp (not sure of the previous version) with RH2020. I can open the project and click through all the topics in the TOC, but when I try to generate Printed Documentation I get a progress bar with the message "Calculating Topics List..." No matter how long I wait, the message does not change. I got an error message when I tried to generate a PDF that said I needed to install Java. Now that I've installed Java, I get the same behavior for PDF and Printed Documentation. I have a suspicion that the issue has something to do with version incompatibility. I've tried adjusting most of the output settings with no result. My only idea is to harvest the help topics from the existing project and put them into a new project, but there are many hundreds of help topics. Any ideas on troubleshooting this issue? Thanks very much. Andrew

Hi there, I'm on RH 2020.7.46. I received an email from Adobe today saying that Upgrade 8 was available. I cannot find the link to do the upgrade. On the Help Menu, when I select Check for updates, it says I have the latest version, 2020.7.0. It's not recognizing the .46 at the end of the version number. Any insight on how I can do this? There is no link in the email, either. 

Hello Team,I have installed RoboHelp for the first time. When I opened the application it gets stuck, for example, whether I click New Project or Open Project or Import, etc. It is not responsive at all. Tried restarting the application several times but it does not work. Please find the attached screen capture for a better understanding.Could you kindly provide steps to resolve the issue? Thanks in Advance,

Update 8 of RoboHelp 2020 is live on the Download RoboHelp page - please visit the page and download it.   This update includes enhancements and bug fixes specific to PDF output, HTML output, search function, Single Sign On (SSO) for publishing profiles, and security fixes.  With this update, we have also fixed the freezing issue in the trial version. For more information, see https://helpx.adobe.com/robohelp/kb/fixed-issues.html.    The other route to download/install the Update via the admin dashboard will be live by EOD 30th June, 2022.

  51% of technical authors prefer Responsive HTML for publishing content. The findings from the Adobe Technical Communication Industry Survey 2022 are released! Check out our latest whitepaper to explore what 700+  technical communication & content professionals have to say.   Read whitepaper

Is there any solution, to get my left side text back? 

RH 2017 had a CSH Test tool that allowed users to test context IDs to make sure they had been added to the correct topics. Users opened the CSH Test tool by selecting Tools tab > Open section > Toolbox and clicking the CSH Test icon() Does RH 2020 have this tool or one like it? 

I have a project that I upgraded from RH 2019 Classic to RH 2020.7.46. I use this project to generate two help outputs, one being a small subset of the larger project. In RH 2019 each output had its own index. Upon upgrade the indexes were merged and it seems like a lot of cleanup is going to be required. 1) For one thing, any entries that used a comma (for example, "Transactions, viewing") are split in two, leaving me with a lot of useless entries like "viewing" (and a lot of entries that begin with "see", where it was originally something like "MCC, see Merchant Category Code"). In the Index panel, I have tried renaming these links to get them back to the way they were. It allows me to type in the comma and additional words, but then throws them away when I hit Enter. Is there a trick to getting these to work? Every index I've ever seen uses this format, so there has to be a way to do it. 2) I am generating Frameless output with a Studio skin. The index works correctly as l

I have one CSS file for Online (Studio Frameless) and PDF outputs in RH 2020.7.46, however, I would like the font size to be larger for Online (smaller for PDF).Is there a way to assign a different CSS file to be used for each kind of output?  Or, is there a way to tweak the one CSS file so that a different font size is used for PDF vs Online?

What is major difference between frameless and responsive HTML outout presets? In both cases, can we create pages which are responsive in all screens ? Desktop, mobile and tab views ?

We published a project in April with the center and right panel background in a light gray and now, even tho the skin edit preview shows the light gray, the frameless published help has a distince white center panel where the topic content displays. We have the TOC on the left and mini TOC on the right. There is a home page with tiles that renders correctly. The RoboHelp project samples show the same issue. Does somebody know why this is happening and how to fix it? We've compared all of the settings and tried replacing the CSS and skin with the one that worked and it's still a problem. Any help is appreciated!

Can anyone think of a way to have the spell checker ignore one of my topics? I have one topic that contains a lot of nonsense text which I don't want to add to my dictionary or ignored words. We have a process before releasing our software to make sure spell checker does not detect any errors and that one topic goofs us up.Ideas?I am using RH 2020.7.46.

Hello my friends,Our company wants to put all our various products documentation sets under a single ZoomIn portal. To those who don't know about ZoomIn, here's their website:https://www.zoominsoftware.com/ I was told I should generate our RoboHelp projects as an epub output and upload that. However, for some reason, in our ZoomIn portal, the images are super stretched and are forced to 100% width, like this:Here's the code that sets it to 100% inside Firefox's Inspector:If I delete that styling, it does set it back to the expected size. Is this something epub output is doing or something in ZoomIn?I don't have anything in my native code or css styling that does this. For example, in our normal generated HTML5 output (not in ZoomIn), the icon is a normal size and looks like this:Has anyone else worked with ZoomIn with RH 2017 projects?If so, do you know of a way to control this behavior?Thank you in advance.

Hi,I am using:- Robohelp 2020 (2020.7.46)- Frameless preset for my output of the project- Dynamic content filter with 18 options to choose fromAlso, I assigned Condition Tags to each topic. Each topic has either 8 or 10 Conditional Tags assigned to it.After generating output, some options in my Filter, when I click on them, they make my TOC responding weirdly. Basically, the TOC behaves randomly, sometimes showing the tagged topics, but sometimes not showing at all. I cannot see any pattern why this is happening. Could you suggest something how to resolve this, please.Thank you very much for checking that over for me.

Hi,I use a dark background color and each time you click a link, there is a white flicker before the new page is loaded. Probably I need to add my background color to the CSS properties of one of the elements in the layout.css.Has anybody figured this out yet? Robert

 When I add a TOC Page to my Book-TOC, and then try to generate the PDF... I get this error message.Without the TOC Page, the PDF will generate just fine.  I'm not seeing any useful settings for this "TOC page" that might solve this generating error. Am I understanding what this is supposed to do... this should make the entire "BasicBook-TOC" appear in my PDF where the "TOC Page" is ? 

I am using the "autonumber" feature (in RH 2020.7.46) which works nicely for the web/online version (Frameless Studio). Numbering starts at 1, or (a) in this case .... However, the PDF output is hit-and-miss.  For example, the above portion in PDF output looks like this...It's picking up from a previous autonumber list (in a different topic and section, that ended in (s) ).  Sometimes PDF autonumbering "start at 1" works properly, but not always as you can see above.Am I missing something? or is this probably an error that Adobe needs to fix?   

Using RoboHelp 19 Classic.Several issues with multilevel lists illustrated by the image above (and attached), which shows a multilevel list, another multilevel list, and then an ordered list:1. How do I get the second multilevel list to start at 1 again? I've tried selecting "Restart Numbering at: 1" in the Bullets and Numbering dialog box but that seems to do not have any effect. I understand that multilevel lists are automatically set to autonumber instead of working like an ordered list. Is there a way to ahve multilevel lists work like an ordered list in terms of numbering? 2. I would like the spacing between the number (e.g., "1.") and the actual text to be the same whether it's an ordered list or a multilevel list. In other words, I want the finished output to look the same whether it's an ordered list or a multilevel list. But no matter what values I adjust in my css (x-lvl-1-text-indent and x-lvl-1-margin) it doesn't seem to affect the spacing between the number and t