RoboHelp

Hello everyone, I'm having trouble with the translation process for a project I'm managing. I'm using the manual translation, so I export my XLIFF files, send them to our translation agency and reimport them back usign RoboHelp. The problem I'm having is that the import process just hangs: I have the "importing" toast message in bottom right but the process does not complete and, after waiting for almost half an hour, the notification simply disappears... I don't know what's causing this: I tried importin a smaller chunk of Xliff files and it worked correctly. When I try to import all my 206 files, it simply hangs... The mapper file is in the folder where the tranlsated topics are, so that should be ok. Is there any sort of log I can check? Thank youP.S. For the Adobe guys, the documentation about translation could use a little more info... just sayin' 😉

Hi RH community, I loaded my project from a GitLab repo, and found almost all the images were not appearing in the authoring body. They likewise are not appearing in my ebook pdf outputs.  I can find the images in the assets folder of the project, and can therefore individually add images one at a time, but I feel like there has to be a better way to link assets present in the project with broken links? If not, does anyone know how I can fix the issue of broken links upon download from the Repo in the first place? Thanks!

Hi, I have a responsive HTML5 help source. I am able to generate a PDF document format and it works as expected.One issue, in the ToC of the PDF that is generated when I click the chapter name, it takes me to the first topic inside the chapter. The Chapter name is also not shown in the PDF. For example:Chapter A ......page 20Topic A1....page 20Topic A2.....page 21Now, If I click Chapter A in the ToC it takes me to Topic A1 in the PDF. Chapter A is also not seen in page 20. Why does it go hidden? Any idea what is missing?

We have a responsive html5 help output. The search works perfectly. Except, for some terms, it takes exceptionally more time and results in page unresponsive error. Any idea/pointers on why that would happen? 

When I try to start Robohelp 2020 on my MacBook Pro, it opens to the splash page with “Initializing…” and freezes. I’ve tried opening it via the RH icon in the dock and by opening a project file, with the same result. I have tried uninstalling and reinstalling Robohelp and have the same issue.  

Good Afternoon,I recently upgraded from Robohelp 2015 to 2019 classic.  I was able to transfer my previous files and had minimal issues cleaning it up (formatting tweaks). However, the issue I've run into is that I can't seem to figure out how to save the generated output as its own file on my local machine, like I could with Robohelp 2015. With it, I selected a destination, saved it in a folder, zipped it up and was able to send/upload it with ease.  With Robohelp 2019, I can generate and view the output, but the publish button hasn't allowed me to save the file as its own entity. Essentially, I need to take the generated output (Responsive HMTL 5) and save it to a folder on my local machine, then send it off to someone else to manage the HTML files and make it live on their server.  It can't be the robohelp file itself as they don't have the program. I was able to set up a path through Publish (and created a profile) but when I go to the folder, there is nothing i

I'm using a Frameless preset and the Orange skin. When viewing on an iPhone, the topic pages don't display correctly (see images). When I try to collape the contents menu it just brings the right sidebar into full view - the topic page is hiddened. The only way to make the topic page show is to rotate the phone landsacpe and back, but then the issue occurs again when I move to a different page. It works fine on Android.   How can I make the topic pages always visible on an iPhone?    

I am very sad. I wanted to move over to Responsive HTML.I have been generating chms for years for a desktop application. CSH with map numbers works perfectly.I gave the developer this information, from Peter Grainge's fabulous site: >Using Map IDsThe call needs to be in the format - path/index.htm?rhmapno=123Using URLsTo open the help with the navigation controls, you need a path that includes the start page of the help, by default that is index.htm.You then append #t= followed by the rest of the path to the required topic. For example - path/index.htm#t=path/topic_name.htm< The developer ran some tests, and said that it would require rewriting all of the calls for each topic.I have searched the community posts, Help Essentials, etc--I have found no other solution...If anyone can tell me of a way to run the CSH using Map numbers, that does not involve having to redo all the calls from the application (there are hundreds)...I will be happy again.May you all have a l

Hi, Everyone.When I create a bullet list by applying disc style, my font gets changed (Screenshot-1).To change the font back, I've been applying "p" style. That gives me my Normal font. But that inserts an extra space between each bullet list item b/c I've configured "p" to add a space after each paragraph (Screenshot-2). But I don't want the extra space in my lists. So, yesterday, you helped me create a new paragraph style called NoBottomMargin. I apply NoBottomMargin to eliminate the extra space between list items (Screenshot-3).My question now is, Why does applying disc style change my font, in the first place? I've specified the font I want for "disc" to be the same as "p" in my style sheet (Screenshot-4). But applying the disc gives me a different font from what I've configured. I've included a screenshot of the HTML if that's helpful to you (Screenshot-5).   Thank you! SCREENSHOT-1:   SCREENSHOT-2:  SCREENSHOT-3:  S

We are updating several RoboHelp projects.  We realized that the baseline copies we are working from are not the versions that are currently running in our production enviornment.  Do we have to manually reverse engineer the projects, or can the project be built to the current version using the published files?  Thank you in advance for any input.

I updated  Rh to 2020.8.34 last week.  I cannot get the Responsive HTML5 Output to produce anything.  It just stays at Starting generation...Has anyone else seen this?

Hi all,   Could someone try creating a new project with a snippet that contains a Topic Toc and add the snippet to a topic with multiple headings then try to generate? Does it crash?   I have existing projects set up with this snippet that work fine, but I imported the snippet to a new project and it's crashing at the "Updating topics" stage. I'm trying to figure out if it's it's just me.   Thanks in advance

Hi all!After updating RH 2019 -> RH 2020, I can't edit project-css (see attachment) in RH GUI. There is an error message (see attached png, in English: stylesheet could not be parsed).What can I do? I have only created new projects in 2020 so far, but have not migrated any old projects from 2019.In 2019 the css worked and could be edited. The css was created in RH11.What can I do? I have no experience editing CSS in html original format. I don't feel confident about that.Can anyone give me a tip on how to clean/update/renew a RH11 css? I am working with RH 2020.8.34.

I just upgraded to RH 2020.8.34. I added a few sections of drop-down text to a topic. In my output, clicking on open drop-down, opens them all. How do I limit it to only opening what the user clicks on? Thanks for your help.

Hi, Everyone. For accessibility purposes, I've adjusted my CSS so that there's automatically a 10 pt space after each paragraph (Screenshot-1). That way, I don't use blank paragraphs to indicate space between paragraphs. So far, so good. But the problem is that my bullet lists now also have the 10 pt space between each item (Screenshot-2). In case it would help you, I've included two more screenshots:The HTML of the bullet list (Screenshot-3)The properties of Disc Style in my CSS (Screenshot-4) My question is, How do I get rid of that space between items in bullet lists? Thank you! SCREENSHOT-1 SCREENSHOT-2  SCREENSHOT-3  SCREENSHOT-4  

Hi all,I'm using RH2020.6.76. I have a problem or misunderstanding regarding Dynamic Content Filters. I have the following scenario:Tags: 1, 2, 3TOC-Structure:Section tagged 1- Topic tagged 1Section tagged 2- Topic tagged 2Section tagged 1,2,3- Subsection tagged 1-- Topic tagged 1- Subsection tagged 2-- Topic tagged 2 Now, when I set my content filter to 1, I get the following displayed in my TOC of the output:Section tagged 1- Topic tagged 1Section tagged 2- Topic tagged 2Section tagged 1,2,3- Subsection tagged 1-- Topic tagged 1- Subsection tagged 2-- Topic tagged 2 When I try to open Topic tagged 2, I get the message "Topic is hidden by current filters". I would have expected that also Subsection tagged 2 would be hidden by the filter. Is it possible to achieve this and if, what do I have to do for this? Am I misunderstanding how the content filters work? (Yes, I read Peter Grainges information about this, but I still don't get it) If I only tag the topics and no

Hello,  When publishing our Help in the 2019 Classic Version of RH, the Search Header Box said " Click here for Table of Contents" and the TOC would be displayed on the side. This did not upgrade to 2020. It now says "Click here to see this page in full context." If I click on it, Im sent back to the Welcome page with no TOC.  Silly question but where can I change that? I tried in Output Skins as well as Labels and have had no luck.  Thanks so much.

auto_awesomeForse cercavi: buongiorno avrei bisogno di assegnare una variabile ad una immagine jpg. E' possibile?    84 / 5.000 Risultati della traduzione ciao a tutti,ho bisogno di assegnare una variabile ad un'immagine jpg. E' possibile? TksDani

Hello, just wondering if output to markdown is a possibility, now or in a future version.Obviously this format is often used for software documentation.I found traces of importing, but not for output.Syntax is different from html obviously.What could be arguments to NOT use markdown as output, if available?best regardsOlivier Toebosch

We are having problems when renaming folders.  The old folder name re-appears as a duplicate folder, and then the content (the topics) are missing from both folders!  Happens quite often.  Anyone else experience this and have a solution?  (I'm using RH 2020.8.34) Should I just rename folders in Windows Folder Explorer instead?

RH 2020.7.46, Frameless preset, customized Studio skin We are trying to design a custom home page for our help site. In an earlier post, I asked about removing the tiles and displaying our own content instead while preserving the top section of the home page, and I got some excellent advice from this community (for which, thank you 🙂 ). Now I'm asking for suggestions about another idea that's been floated. The general idea is to have a home page of tiles, where each tile would have a small image of our choosing, the title of a top-level section, and some hyperlinks to the most frequently used topics in that section. The goal would be to use as much of the framework of the Studio home page as possible but add more content to it.  My understanding is that we can use our own images and change the size of the tiles. And if we enable the "Tile Description" option, the description for each top-level topic will be included in the tile below the title

Hi All,We're considering a transition from CHM to Webhelp and I've a couple questions please. Our software has many modules, each with their own help content but somewhat related. So, the URL's might be something likehelp.zzz.com/module1help.zzz.com/module2etc.I can see the responsive HTML templates such as Azure Blue and the template and assets folder for the project as well. However, we'd want these to be outside the module help directory somewhere common so that we can set up (and maintain!) template and styling once, simply pointing the other projects.So, on disk we'd have a folder structure like:Module1Module2Module3templatecssI can't see any way in the project config to do this ?  If anyone knows the recommended way to structure such a setup for consistency and easy  maintenance please let us know. Thanks!

Hello,I wanted to put 'topic page buttons' (Frameless Studio Skin) at the top of my project output to toggle my condition tags. The filter > condtion tag works perfectly but I'm basically looking for a way to have an obvious button without clicking the filter button.I can add buttons but I wanted to see if there was a built-in OnClick event or something for this.

Hi, How can mapping ids be used for achieving context sensitive help? Thanks, Lakshmi

Hi,ich verwende RP Version 2020.7.46 auf Win 10Wie kann eine Formatvorlage für Graphiken erstellen?Alle jpgs sollen beim Import einen schmalen Rand erhalten.Der geht leider beim Import aus Word verloren. Vielen Dank für die Unterstützung