RoboHelp

I installed RoboHelp to assist a colleague, but on starting I just see this white screen:I can't do anything with the app without closing this blank panel, and if I do that the app closes. The only useful-looking log (please find attached) that I could find was this:"%APPDATA%\Roaming\Adobe\RoboHelp\rhlogs\15\2021_11_24\RH_Log_1637774895739.log"I know there's a known issue with the installer but that went without a hitch, and this seems to be something else. I've also tried launching as an admin user with no success.

If I press the mute button on my keyboard while editing a topic, the Cross Reference dialog opens followed by the Select Topic dialog (and the audio mutes). This is not a big problem, but similar to discussion  Pressing the CTRL key automatically zooms out

I am using RH 2020.6.76. Although I have set all the parameters in the output setup with Azure blue skin, I could not able to see the functional bar in the final html output. Moreover, the buttons like next, previous, expand/collapse, print are also not visible in the final html output. Please help me out to resolve this issue. Thanks in advance.

Hi,We are experiencing an issue with the "Show Item" button in RoboHelp.Indeed, when we click on the element, the window is no longer displayed.

What is Adobe Tech Supports email address?

I would like to know if it is possible to specify the width of a table in a Table style in the css.  I see that it is possible to specify it in the table properties of a specific table but in the style I tried the Layout tab but it doesn’t seem to work. In the Preview you can see the width of the table decreasing or increasing according to the specified width but when I apply the style to a table, the width is not applied.  

We are using condition expressions and having problems. I found this in the user guide.Does this mean, that you cannot have both an include an exclude in the same condition expression? A condition expression must have all includes or all excludes? Thank you

I upgraded from Update 5 to Update 6. Everything seems fine except when I type in a search term I don't get any results. I've tried Chrome and Edge. I am not sure what steps to take to trouble shoot.

I know that I should upgrade. I actually have access to RoboHelp 2020, but my help files are for older desktop products. I am using the WinHelp format.I was running into issues trying to generate a new Help ID because I was showing IDs were available, and my developer was showing the ID was in use. I could see that some of the IDs that appeared to be available when I autogenerated a new Help ID were not once I checked the duplicate map ID and used map ID reports. I have not had a problem adding new help IDs to the project in the past. The developer said that when he connects the file to the application, he receives a "Failed to Launch" help message. Originally it was pulling up the wrong help topic. Now it won't pull up anything. I vaguely there's a way to regenerate a help file. I was wondering if that might fix my issue. If so, can someone please tell me how to do that? I will look into upgrading to RoboHelp 2020 after this release. However, I must admit that I am terrified that the

(Using RoboHelp 2020.6.76) We converted our guide from FrameMaker to RoboHelp earlier this year. We have localized the text in the HTML files, but many subheading TOC entries remain in English. These were converted with a "TOC" bookmark instead of an XREF, like so:      <h3><a id="TOC_Creating_and_designating"></a>创建并指定工作组文件夹</h3> The TOC file has a link to the bookmark and uses the "navtitle" text in the TOC:      <page navtitle="Creating and designating a workgroup folder" href="../contents/VW2022_Guide/Workgroup/Sharing_custom_content_using_workgroup_folders.htm#TOC_Creating_and_designating" format="html" processing-role="normal"></page> We can paste the correct translation into the navtitle, but we'll have to do them all over again the next time we translate. Is there any way to get this to update automatically going forward?

We have a RoboHelp 2020 project with multiple microcontent files. A few responses to intents withn the microcontent files contain instances of drop-down text. In our Frameless output (using the studio skin), things were appearing okay so far. However, since today morning, when we're searching for any term whose response contains drop-down text, the drop-down hotspots are showing up twice, and expanded by default. Here's an example:When we click the drop-down hotspot, it behaves abnormally (doesn't collapse and scrolls the page to the top). After a while, it get backs to normal.Everything looks good in the source. The preview appears good. We've also tried clearing the browser (both Chrome and Edge) cache. Nothing worked.Has anyone experienced this behavior in the microcontent-based search results? Any thoughts/pointers?

Hello, I try to create a useable print-output. With RH2017 the word output was ok - that means when I generated it, all the paragraphs and character formatings were assigned to a style sheet. In that way I was able to format a bigger document pretty fast in a post-processing step. For me it seems like the word output for RH2019 v11 (new) is far from that.  To give some examples: The structure of my help TOC isn't used as expected -> books are ignored, all topics are on the same level. Only the structur from the content level is used. I don't see any option to assign list styles and certainly no lists with several levels, which I use a lot. Formating on span / character-format level, doesn't work. The formating is implemented as direct formatting, which get lost, when you edit the paragraph in the post-processing. The styles are mixed with direct formating, that makes the post processing nearly impossible. Some headings aren't in the output (no tags etc. added). Does some

Hi I am a novice when it comes to Robohelp and I am experiencing a rather annoying problem. Every time I open a project and then move on to open another project all the links in the previous project break and the files are automatically deleted in the folder structure Please assist

The recent post "White window at startup after trial installation" reminds me of a similar problem that I encountered. The RoboHelp window becomes empty after deleting a hex color value. I was able to reproduce this with the sample project About RoboHelp as follows:- Edit the p.caption style- Double-click the font color (708090 is selected), press DELETE and ENTER

Can someone explain how to add index keywords and subkeywords in RoboHelp2020? Or can someone show me where a good tutorial on RoboHelp 2020 can be found? I've recently moved from RoboHelp 2017 to 2020 and I need to understand how to do this.

Hi. I'm using RoboHelp 2020.6.76 on a Windows 10 machine. I'm having an odd problem with my published Table of Contents. Topics are being displayed in a section where they shouldn't be, completely replacing the topics that should be there.  The following picture shows the TOC in my published output. The red box is around the topics that are in the wrong place. The Manage Speaker Parameters section is correct, but everything under it about M2M and contact closures is wrong, and the topics that should be there are missing. Further down the image in the green box, the M2M topics are in the right place and order, as expected. The following image is from my project's TOC, which is displaying correctly. The first green box is around the contents that should be displaying under the Manage Speaker Parameters section (the part that's wrong in my published output TOC). The second green box is around the M2M/contact closures content, which is in the right place and displaying

Hi, I am trying to generate a chm file in RH 2019 Classic view. I choose an output location and hit Generate and nothing happens. It says Select Webhelp output SSL but there is nothing in the dropdown to select. This initialization dialog looks different than when I generate chms in my other help files. Please see screenshot below.

Can a RoboHelp topic pull information from another topic in the same project?Can I insert an image and descriptive information in one topic and have that information appear in another topic, not just a hyperlink?

Hi everyones, I created a table and assigned it a style previously created in my css. I am now trying to access and change the table properties but when I select the table, the properties do not appear.Do I have to change the style each time or can I change the table properties without changing the css style? See screenshot below :   

I am customizing a topic in RH (2020.4.173 version) which requires typing in a JavaScript function that uses the operator &&, but the system will not allow me to use it because it says that & is an "invalid character".  Is there another way of expressing the logical AND function in RoboHelp? BTW, this was not a problem with the same function and the same topic in RH2019.  This is the function: function threeShow(card01, card02, card03) { var a = document.getElementById(card01); var b = document.getElementById(card02); var c = document.getElementById(card03); if (a.style.display == "none" && b.style.display == "none" && c.style.display == "none") { a.style.display = "block"; b.style.display = "block"; c.style.display = "block"; } else { if (a.style.display == "block" && b.style.display == "block" && c.style.display == "block") { a.style.display = "none"; b.style.display = "none"; c.style.display = "none"; } } }

Hello my friends, The Responsive HTML5 Layout that comes with RH 2017 has a bug that our customers are complaining about where the topic pane is quite squished at certain browser widths, but there's a good chunk of free white space to the right that is unused. Is there a way to make it so that the topic pane stretches to the right and fills that space? To reproduce:Set your screen resolution to 1920 x 1080.Set your browser's width somewhere between 1290 to 945 pixels wide to where the navigation bar slides to the left of the screenThen click Search or Index, and you'll see the topic pane get really squished. Feel free to try it out here in our public help file:https://docs.hexagonmi.com/pcdmis/2021.2/en/helpcenter/index.htm#t=mergedProjects%2Fhelpcentertopics%2FUsing_the_Online_Help.htm I know I can go change the width smaller or larger to make it go away, but I think it should work within the above defined range of widths as well. Does anyone have a fix for this?&n

I have border:Solid 1px #000000; in my code, but RH2020 changes it to 1px solid rgb(0, 0, 0) How do I stop that?  It does seem to change Solid 1px #ffffff in my code. 

We upgraded from RH 2017 to RH 2020. We use Context IDs and generate a responsive HTML5 output.The QA department uses an automation script to test that the context IDs work when users press F1 to display the topic for the view or dialog box currently being viewed in the UI.In the RH2017 generation, the F1 window showed the topic title in the window heading. The following image shows a topic from a RH2017 generation that was displayed by pressing F1.   The following images shows a topic displayed by pressing F1 from a RH2020 generation. You can see that the window heading shows the project name not the topic title. The QA automation testing script uses the text in the window header to confirm that the correct topic is being displayed for the specific context ID. Now because the 2020 generation shows the project name in all the F1 window headers instead of the topic titles, the QA automation script fails and doesn't recognize that the correct topics are being cal

We still use RoboHelp 9 and I usually have HTML (.chm) file output. My manager wants to use WebHelp for a project but I cannot get the left TOC/navigation links to appear; the pane is empty. I have WebHelp as the Primary Layout, but on the Navigation section, most of the lower checkboxes are disabled including the Show Navigation Pane Link in Topics. I can't see how to enable these checkboxes. TIA for you help!

Hello,I am using a post build script for rh2019, but I have this error. "C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHTML\RHCL.exe" "C:\RH2019C\Redaction\VENTEF\AideContextuelle\AideContextuelle.xpj" -l "VENTEF" -o "C:\Publications-Test\Contenu\V4\VENTEF"Version du compilateur de la ligne de commande du projet Adobe (R) RoboHelp 14.0.11.0Copyright (C) 2006-2007, Adobe Systems Incorporated et ses concédants de licence. Tous droits réservés.Projet : C:\RH2019C\Redaction\VENTEF\AideContextuelle\AideContextuelle.xpjMise en page : VENTEF.Sortie : C:\Publications-Test\Contenu\V4\VENTEF\index.htm.Analyse du projet pour compilation....Erreur : impossible d'analyser tous les fichiers du projet. Utilisez RoboHelp pour rÚcupÚrer le projet.Erreur inattendue : impossible de prÚparer des donnÚes de source unique pour RHCL. Essayez de les compiler dans RoboHelp.