Stock

Earlier today, I was browsing assets to license, and had 120 asset licenses available that I've already paid for. About 5 hours later, I just went to go license a few images, and now my licenses have all disappeared.  I updated my payment method, but I'm still unable to get my licenses back. A chat support agent told me I forfeited all of my licenses and they won't give them back. This is so upsetting condsidering the economic hardships so many of us entrepreneurs are facing amid the novel coronavirus pandemic. Adobe states "As the situation with COVID-19 unfolds, we’re committed to giving you the support and resources to navigate this challenging time." Those are my resources that I already paid for... can't someone make an exception and restore my licenses or credit me for them considering this extraordinary circumstance? Does anybody know if I can contact someone specific to help get my licenses back? I have been an Adobe subscriber for years, both personal

I cancelled 6 months ago. I cant call support because a glitch says I don't have a plan. But if you look in the pics... you see. My plan.... and the card I cant remove, and the most recent charge two days ago when I'm very low on money due to the hollidays.  6 months at 29.99 a month for a free trial that has never been able to be cancelled.     

Hi, I had over 100+ adobe stock credit available and now I notice there's only 10. I'm not sure where theyv'e all gone? 

Hi, have purchased a plan for 750 stock images or 25 videos for a month but cannot download- images or videos.  Pls assist.. 

Tell management to add the feature toCONFIRM LICENSEon an asset in case you accidentally mouse click "license" like I did recently.Every other e-commerce website confirms a purchase!  It is WAY too easy to be scrolling down a page and accidentally mouse click LICENSE!It is e-commerce programming 101....wake up Adobe!   It is 2022 and we do not program this way.This is from a 30+ year software and UX programmer.  

Bonjour,Je suis absolument outré par la vente forcée de votre abonnement Adobe stock! Je voulais tester la version d'essai, qu'elle ne fut pas ma surprise lorsque j'ai voulu annuler l'offre : une facturation de 197,93 € !!!Sérieusement !!! C'est une honte de ne même pas envoyer un mail pour valider l'acceptation de l'abonnement ! Comment voulez-vous qu'Adobe est une bonne réputation après ça ?!!!?J'aimerais être contacter pour résoudre ce problème, car pour moi c'est un gros problème !!!Yann

Bonjour, j'aimerais savoir si il est possible d'annuler un abonnement Stock et d'obtenir un remboursement. je ne l'ai pas utilisé et j'ai été surpris de ne pas recevoir de notification comme quoi mon abonnement aller se renouveler (La plus part du temps je recois un mail 1 semaine avant... My bad).  Je ne trouve pas de moyen de contacter directement le support et parler avec quelqu'un. Je ne trouve que des pages d'aides qui ne m'apportent pas vraiment de réponse.  Merci d'avance. Bonne journée 

Hello. I would like to get a refund on a subscription to Adobe Stock, which I had forgotten to cancel and have not used at all. I tried a trial, but would like to stop using Adobe Stock for now. Would really appreciate a refund for a new (second) month. Was trying to contact your using live chat, but no one replied me back.

I'm trying to utilize hundreds of saved photos in my library and the website keeps glitching and is incredibly slow.  I will click on a possible asset to see it clearer and it MAY come up for a second for viewing -but mostly the site just lags on and on and I have to keep clicking and still NADA! It is also like this on my Ipad Pro. I have cleared my cache' and am on Chrome but still no imporvement.  Please help!THANK Y OU!!

This morning I could download slowly but I could do it. Now, each time I try to search or download, the page goes blank. I've got only 3 days left to download hundreds of images, and Adobe doesn't work. I've already tried it on 3 different computers and each time the page goes blank.

Bonjour,   Après avoir terminé mon mois d'essai, un compte anuel a été créé sans que je m'enr ende compte. j'ai essayé de le cloturer mais on me demande 200€ de frais d'annnulation... je suis un peu en panique car je n'ai pas cette somme et je ne peux pas payer 35€/mois. Je voulais juste utiliser la verison d'essai...   Merci   [Moderator moved the thread to the correct forum]

I forgot that I subscribed with you Adobe!!, and you took my money, I added it for a specific thing, not for you, you asked me first, I want my money back now!!!!!!!, I am not rich to something like this happen to me. and because of your cheap UX design, cancelation is very hard!!!   [moderator cured the topics]

Can someone from Adobe staff explain to me why your adobe stock search system is so damn stupid? You are a large company, you probably employ thousands of programmers working on your services. And now I enter a phrase in the search engine and get some idiotic results completely unrelated to the search topic. This is just one example out of thousands that I had during 6 years of using adobe stock. It pisses me off a lot.

I have by accident subscribed to adobe stock a few months ago when i wanted to just get a couple of pictures. Is there any way to cancel it? I have 50+ credits now there and will not be using it as i changed my university major 😞

524335342 this image is part of a series that is incorrectly labelled as being both in  New Zealand and Sarawak They need to be reviewed - and corrected - they are not in New Zealand

Hi I have been billed for Adobe Stock but when I login to my account there is no plan and therefore I am unable to cancel. How do I get support to fix this? There doesn't seem to be any support option to talk to real people so I can cancel.  Mark

I have multiple image libraries in Adobe Stock. For the past week, I have been unable to access these libraries and have received the error message "Something went wrong. We couldn’t load your libraries. Try again by viewing all libraries." And then when I click the view libraries button I'm met with the following message: Could not load libraries. A lot of thought, time and effort went into those libraries of image collections. What's going on?

I can not download videos using my credits, I have enough credits and have downloaded videos before. It is asking me to purchase the videos. I have spoken to a virtual assistant and still none the wiser. I have been told I can not use my credits to download enhanced license videos, yet I have in the past have not changed contract, I have also been told I can but have used too many credits, which I haven't. Please Help! 

For a couple years I purchased images from Fotolia, prior to the Adobe acquisition, but neverthought I needed to keep a copy of their license agreement in a safe place. Does anyonehave a copy or link that I may be able to secure the correct license? I realize the images I have purchased are also available at different sites with differentlicense arrangements, but I want to use the images collection according to the termsof the actual license that I agreed to.Thank you.

Hello. I have been trying to access Adobe stock unsuccessully for the past 24 hours.The home page loads but if I try to search for anything, I get a page saying: "stock.adobe.com is currently unable to handle this request." If I am signed out, the website seems to function properly.  I have a CC plan that includes stock.

Licensed File #: 112575284 when I was actually trying to get a photo from that series, not that specific one. Is there an option to undo such an action so as not to spend one of my monthly photo on something I never intend to use?

I have a work CC account which I use daily. I wanted to set up a free trial of the stock images and accidentally did this in my own private email address. I have since set up the basic paid stock account so I can download 10 free assets for work projects but it won't let me because my CC account is logged in with a different address. A silly mistake I know but how do I now transfer my paid plan to my work account and not my private one? Many thanks!  

Please Where can i Find it? 

I purchased a licence for a video clip, after it failed multiple times it eventually went through. However the clip didnt go into my library, I have the receipt and the payment processed but the clip has no option to download, if I return to it on the stock page it says I still have to buy it. Its not in my library. How do I access it?  

I have been double charged for 7 months for a total $210 for Shutterstock. I've made 20 calls in 1 week but no one can help me.  They ask me the same questions evertime. In India Colombia no one can help me. I have a bank statement I sent. They charged both my debit card and PayPal account. I will never buy adobe again [REMOVED BY MODERATOR]