Stock

I am trying to get a few issues resolved with Adobestock. I have an acct handler but his phone is constantly on voicemail and the number on the website doesn't lead anywhere. Based in the UK is there a number I can call or contacy to get some issues ironed out? It seems Adobestock are uncontactable at the moment. Has anyone else had any issues?

Hi there, we would like to offer our customers textile wall coverings printed with an image.The main value here would be the printed image right? Accordingly, we would need an extended license.   The customer should receive a preselection of images in an image database, in which the images and a mock-up can be seen. So that we do not have to buy 80 images with an extended license at once, we have thought about a standard license for viewing in the image database as long as the image is not printed. As soon as the customer orders a wall covering with an image we would upgrade to the extended license and print it afterwards.   We think as long as it is not produced we do not need the extended license is this right?   Thanks in advance!  

Une mise à jour m'a été imposée le 7 septembre et à la ré-ouverture de Stock les 55 fichiers que j'avais en crédit de chargement ainsi que tout mon historique d'achat ont été effacés. Je ne trouve aucun moyen de contacter un support technique pour m'expliquer ce qui s'est passé.An update was imposed on me on September 7th and at the re-opening of Stock the 55 files I had on load credit as well as my entire purchase history were erased. I can’t find a way to contact technical support to explain what happened.

We are now writing mid September 2021 - and things have now become even worse, rendering the web site completely useless. It doesn't respond when I try to select a picture (not even free pictures); the "turning wheel" just goes on endlessly on the "License" button, without anything else happening. Only a refresh of the page brings it back and then it is possible to click on the "License" button again - after which the scenario repeats.   And, yes, I have tried it on a Windows platform, an iMac, an iPad, an iPhone and an Android device - using (newly cleaned) browsers - Firefox, Chrome, Safari, Edge, Opera - you name it. The problem persists on all browsers - without exception.

Hello,I use about 80-100 Stock pictures from standard license. Right now my plan is a year plan with 40 pictures per month, paid monthly 40,28 euro (so 1,007 euro per 1 photo). When my 40 pictures end,  I just buy another ones by clicking a one-time purches for 1,99 euro/piece. The next bigger plan is 350 pieces which is too much. I would like to buy 80-100 photos per month in the same price of 1,007 euro. Do you have some tips how to do that? I tried to change my plans from 1 plan to 2 plans but it's not possible. I also tried to create a new account and just buy another 40-pieces plan, but the prices are totally different?! I just don't get it. In Fotolia times there was a pefect plan of 100 pieces and when you've run out of downloads, you could just buy another ones for the same prices per pieces. Adobe complicates everything.

 hello, I have connected in the past bu now when I try to connect I get this message "the selected account is already in use". It is an infinite loop.Please help 

I recently noticed that when I tried to filter for just vector images, it doesn't work. The check box unchecks itself. I can select  for illustrations, but not vector—with or without illustrations check. Has anyone else noticed this?

Ich habe bereits mehrfach versucht, meine gekauften Fotolia-Dateien / Lizenzen in mein Adobe-Konto zu übertragen. Es kommt die Meldung, der Transfer wäre erfolgreich gewesen, doch werden in meinem Adobe-Account keine meiner Fotolia-Bilder angezeigt. Der Support hier im Forum verweist bei dem Problem immer nur auf das Kontaktformular auf der Seite fotolia.com. Dies habe ich ebenfalls bereits mehrfach genutzt, jedoch nur Standard-Texte als Antwort erhalten und keine wirkliche Lösung.  Ist hier irgendwer, der realen SUPPORT leistet bzw. das Problem lösen konnte?

hello No he podido solucionar mi problema ¿Si continúo con el proceso de cancelación de stock, no cierra mi cuenta de adobe creative, aunque salga una ventana con esa advertencia? Me quiero arriesgar a hacerlo  

In browsing through Adobe stock images, I came across contributor Tryfonov's profile. Several of his/her images appear they may belong to NASA.  He/she says "elements of this image furnished by NASA" in the description of a few images I reviewed.  Some may be compilations of images created by this user, but others looked like they may have been downloaded straight from NASA's website. Not sure if this is an issue that should be looked into. https://stock.adobe.com/search?creator_id=200392188&filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=1&filters%5Bcontent_type%3Atemplate%5D=1&filters%5Bcontent_type%3A3d%5D=1&filters%5Bis_editorial%5D=all&filters%5Bcontent_type%3Aimage%5D=1&order=relevance&safe_search=1&k=nasa&search_page=1&search_type=usertyped&acp=&aco=nasa&get_facets=0  

Hiya, I changed my billing plan with a support agent from the 23rd of the month to the 1st of the month. We had to cancel and re-subscribe manually. I had Adobe Stock credits on my account which I lost during this process. [Moderator deleted part of this message for OPs protection]

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Hey guys,I have read the different license agreements for adobe stock and I also read the FAQ about usage for logo creation, but I still have a question:I would like to create a logo for a very small business and would like to use a graphic found on adobe stock for that.My plan was to take the graphic and edit it a bit for to get my logo. I am fully aware that I do not own any exclusive rights, so everyone can use the graphic for their own content. I do not mind that the logo is not exclusive, and I do not want to register or trademark the logo.Am I allowed to use the adobe stock graphics for that purpose or not?In the FAQ to that question, Adobe states that it is not allowed because logos will be registered and protected and thus the use of adobe stock content is not allowed.Since I am not going to register or protect the logo, I wonder if I can use the graphic or not?Can anyone help me with the interpretation?Best regards,Philip

What type of license is needed for use on an EBook? It's a digital product which according to the guidelines is a standard license but I just want to make sure.  Thanks.  

So I have some assets in my license history that have no download links and support has no idea. Help?

Hi Iam planning to Buy Adobe Stock Footage Membership. can you please explain the Plan. I am from India can I have a adobe stock membershipCan I purchase them online what is the different between 99$ and 199 $ plans

Trying to decide which image library to go with, and would like to know how many images and videos Adobe Stock can offer. Can't find a definitive answer.Thank you...

I've licensed 3 different adobe stock .ai vector files that are suppose to be editable. However, the images are flat and do not have editable layers. How can I get my 3 asset credits back? file ##349129667#325647468#174852683

Bonjour,Je souhaiterais ajouter le nom de mon entreprise au libellé de la facture. J'ai souscris à l'abonnement en mon nom pour le compte de la société. Je fais donc chaque mois une note de frais. La comptabilité a besoin que le nom de ma société apparaisse sur la facture. J'ai envoyé un mail au service client sans réponse et je n'ai pas réussi à le faire en ligne dans mon compte. Auriez-vous une solution ?Merci pour votre aide, 

Buongiorno,Voglio disdire il mio abbonamento ad Adobe Stock, ma dal sito è impossibile e il servizio clienti non rispone.Come faccio?

Hello, I would like to ask for additional details in regards to the license types and the “editorial use only” rules.I am making a tour guide page and I would like to use stock images, that I have already been buying but not used yet. I am concerned of any potential small print that could get me into trouble for a breach that I may be unaware of.So, if you may allow me to create a scenario that is more specific to me and explain to me if this is possible please?Can I use the images with regular licenses that have been acquiring through credits for the presentation of a tour or holiday for sale online? What if the pages are loaded millions of times? I am selling a tour to the historical sites that are on these images. Does the 500000 apply here? It isn´t an email, but it’s a product page that will be viewed lots of times…(hopefully) I am selling hotel rooms to guests where the feature of the trip are the historical sites on the images. The hotel booking page might have a

Hallo,ich habe ein Creative Cloud Abo und war gerade dabei, Bilder zu lizenzieren.Leider war anscheinend ein Premium Bild dabei, welches dann anscheinend bestellt worden ist.Ich möchte diese Bestellung stornieren, finde aber nirgends die Möglichkeit dazu.Und da Samstag ist, ist der Chat und das Telefon natürlich offlineIch bezahle sonst immer über PayPal und habe auch schon einen Käuferschutz Antrag gestellt, gibt es sonst noch eine Möglichkeit, gleich dieses Problem zu melden?Vielen dank schon mal für eure Mühe.Kevin

Hello,I purchased a video for my website. I would like it to automatically start after the beginning as the moving image is too slow to show. Does anyone have any suggestions please? Thank you.  

Ich abe zwei Bilder gekauft, die ich in der Kategorie "Vektor" gefunden habe. Beides sind aber keine Vektor-Bilder und damit für mich unbrauchbar (ID: 161564581, 142204333). Kann ich die Bilder zurückgeben? 

Hello. I download a lower third from adobe Stock but when I put it in Premier pro it animated wrong.I alredy try to deled it and redownload it, put it localy on my computer and load it manualy in premier but nothing work.Please help !                 What I donwload  from AS                                             What I got in Premier