Stock

When i either download an imgae from adobe stock or open in app it comes out just with a coloured background and no image like a rectangualr block of colour, anyone knows how to help with this?

I recently found out I had apparently, somehow, without my consent, signed up to an Adobe Stock subscriptions back on Feb 6, 2020. I used the service that day to download 1 photo and never used it again. Recently while reviewing my bank charges I noticed Adobe Stock $29.99.... I went to chat for help. Nothing. I called the phone number. Nothing. This is an absolute ripoff. I paid MONTHS for a service I used only once. No one can help me in customer support, they just keep sending me the terms and offering Stock at $19.99. Pffft.... I have been an Adobe customer for 15+ years and have never had such an awful experience. Posting here is my last resort. This experience in chat and on the phone has been horrible.

Does anyone know if I can use an adobe stock image in an email header?Thanks

Hello,  I am trying to subscribe to the 10 Audios 30 day trial on Adobe Stock and I'm consistently just getting this message. Other people seemed to get it fixed by posting on the forum, so any help appreciated-thanks. 

Hey everyone,   I'm a little bit confused. So I ordered the free trial month 2 days ago. It said, that if I quit my subscription until the 28th of May, I won't have to pay for anything. Today I canceled my subscription. But unfortunately the intelligent algorithm will only cancel it earliest on 22.06. and I need to pay one contribution on 21.06. . Is that a joke? I only used the FREE TRIAL MONTH for almost 2 days and need to pay for it, even though the buying information said, its for free when I cancel my subscription until the 28th of May? I feel tricked.   Greetings

Guys just be careful when you get a trial subscription for ADOBE STOCK, when your trial subscription ends (30 days), they started to charge you each month, but if you want to cancel, they will CHARGE YOU 50% from the rest of THE ANUAL CONTRACT !!  "Cancellation TermsYou can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

Hello. How do I contact the creator of an image to get permission to use as part of a non profit logo? Nothing will ever be sold with the image on it.  Thank you.  

I tried support can received no clear answer… would I need an extended license to create a deck of children's memory cards?

 What the difference is between a standard image / template and a premium one. According to my understanding, for 1 credit I can buy one photo / template and premium one image / template costs 5 credits. So how much will 50 credits cost me?  But I don't want buy right now 50 just maybe 10 then later more.According to the price list, I can buy 10 credits for 19.99 / month and these credits (10) for them I can buy 10 standard photos once a month and another 10 in the next month? does it work like that? Please explain how it works because it understanding for me.Can I choose a free trial and download those photos that need not pay and then cancel before the end of the month? 

Hello,I accidently subscribe to the monthly plan, but I didn't even use a picture from Adobe Stock. I have no money to pay for it. So Adobe continously send me e-mails about billing failure. How can I unsubscribe?

A stock subscription for 10 items per month is £23.99 (UK). I have accumulated 97 paid-for assets from my subscription. I am told today by customer care that if I stop my subscription, I will lose my credits. Adobe, why would you do that? It's an awful policy. No other business I use or know has such an anti-customer policy? For example, I use Audible. I get three credits each month. If I stop my subscription today, they do not throw away my available credits as punishment for stopping, I can continue to use them at any time - I simply don't get new ones!Again, why, Adobe, do you have such an anti-customer policy?I tried to complain about this issue to customer care but they said because the policy is (buried) in the terms and conditions, then it's my fault for signing up for such a policy. I suppose it is - but still, why, Adobe?? (Sigh).

Hi there, I am looking to purchase this image, on adobe stock. 405276630. If I purchase the small image to start, and, at a later stage I need the bigger image, is it possible to only pay the oustanding portion that I have not paid, or would I need to spend £199 for the small to start and then latere pay the full £399 on the large?

Hello, Today a company from turkey wants to money a image from adobe stock. I use this image for my customer web site.  Anybody claim an image adobe stock image? My customer see me like burglar. I do not remember when I purchase this image? I cannot find my account. Also, may be I use this image for free trial. I have 10 credits. 

Hello,Like many other user I seem to have bee mislead by an innocent looking "license" button. This stange UX puzzles me a bit. Many usere seem to have reported the issue. I thought I was going to see "license informations..." not instanly and permanently buy said license. Would you be so kind and credit me 1 image as you did with other users please ? 🙂 Thank you very much. Mike

Hi, I subscribed to this plan last year during my pandemic blur.  I hadn't realized I'd been paying for it all along.  I'm not even sure if I've used any assets but of course can figure out how to check.  Does my access to these assets reset each month? Since I don't believe I've used more than a few assets (possibly none) would I have a cumulative balance of assets to download and use now and in the future? Before I cancel my plan I'd like to know if I would still have access to the number of stock images I've accumulated after I cancel? Adobe Stock – 3 assets a monthADB132723230Sep 21, 2020US$29.99 Thank you in advance for your help!

My subscription is paid until June 16th.I still have 23 assets credited to my acount but cannot download anything because –"Your Stock subscription has been suspended due to a problem with billing your account.To continue using the Stock service, please update your payment details."So assets that I have paid for are being held back for a payment due next month!? I am unable to update payment details as my account is registered in Portugal and my new company credit card is not registered in that country. As I understand it the only way to change countries is to sign-up all over again for a new account (awful UX).If I do sign-up again I will lose 23 assets that I have paid for it would seem?This is terrible service, and to top it there's no way to call anyone.

Back in January I successfully downloaded some files from Adobe Stock. I was able to download these without any additional costs, using my standard plan (Photography Plan 20Gb). Today I tried downloading a file and was not able to do this unless I agreed to change my plan.Has something changed or am I doing something wrong?

Tengo un problema. Accidentalmente hice una compra de una licencia que no quería y es una compra bastante costosa. Necesito deshacer esa compra! Urgente!!!!!!!!

Hi there - I've just accidentally licensed an image (307974380) - how do I unlicense? Thanks

Our company has been utilizing Adobe Stock for a few years now but we're really starting to use CC Libraries. One issues I've run into is packaging my files in InDesign. I know the problem lies within the names used by the Adobe Stock images when pulled from CC Libraries. They use whatever the owner put in for the name instead of the ID number. This means some of the names are over 100 characters long or have invalid sybmols (like /). My question is this: is there a way - without having to download all the images - to bypass the file names the Stock owner's used and just use the Stock ID?  So instead of using this file name: Pretty petite young woman smiling happily at the camera.jpg it uses AdobeStock_12345678 or just the ID number? Any help is much appreciated. It's incredibly frustrating utilizing what Adobe has created only for it to not catch those errors. It'd be great if they would impose a character limit (they may already, I'm unsure) and make any special c

I've been trying to contact customer support for weeks now, and i cant manage to do so like i had before?They still have the customer chat "talk to real people" button, however it does not lead you to the pop up window that used to appear?​Is it me or are any others having issues, and if so how would i go about contacting them?(I need to contact them as i had 93 photos available on my adobe stock, and now nothing??,  i really need the photos 😧 )Thank you!!! 😃

How many credits does it take for an extended license on a normal image (not the premium images)?It says "Standard Images are 1 credit each", but I am assuming that is the standard license not extended, I could be wrong though.Thanks!

When trying to save any asset to any of my current or new libraries, I get an error message that says "Could not save asset into [name of librairy]". I've logged out and in of my account multiple times, tried different browsers and always get the same result. Please help!

I was hovering over each icon on the image page to figure out how to just save a preview to refer back to at a later date for purchasing but the hover didn't explain anything. So I thought clicking licence would take me to another page where it asked me if I was sure, but it didn't. Is it possible to claim the licence back? I don't want the image I clicked on. The image ID is 332039331

Hi, Although there was an option to cancel it, it cannot be done as it is being asked to contact Customer Service.What is this service department, how does the chat robot do it ??? This is some mockery of the client. They now order me to shell out for something I don't use.Does anyone know how to contact a human, not a robot? Do you have an email address for adobe? As proof, the following video about the inability to cancel the plan: [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] A request to the Adobe department - cancel your subscription and delete my account because I can't do that either.   Thanks for help Wojtek