Stock

Case number: 0221594233Hello,I have used Adobe products for years and have not ever seen a company act in such a scamming way. I want my voice here in hopes that someone can get me out of this mess. Apart from the trial, I've never used this service and yet the company will not offer me any of my money back and still requests that I pay the rest, even though I explained that I'm about to go out of business...Some BackstoryI'm a super small business owner and have been getting bombarded with expenses left and right to the point where it's hardly worth being a business owner. I was doing better off as a freelancer without all the fees and regulations. I'm seriously, no-joke, facing the possibility of bankruptcy and went through my accounts to see where my money has been going.Adobe Stock ScamAs I do web design, I was on the market for some stock photography. Adobe Stock seems to be new to the game and I wanted to give them a chance. I signed up for a free trial and thought I had canceled

Hi, my name is Yulia.I became the Adobe Stock contributor 2 years ago, while I was livilg in Japan. Now I mooved to Europe, and found out that I can't change my royalty currency to euro or USD, because during the registration I choose Japan as a country of residence. Does it mean that now I am obligated to receive my payments only in Japanese yen all the way in my career as a contributor of Adobe Stock? I am very upset, because my portfolio is quite successful and I am working on it really hard to provide the quality images. 

God I hate this. I'm well aware this isn't the right place to ask but I can't find anywhere else. I'm supposed to call my school administration for support because it's a school account, but I don't even know who would be expected to deal with this—I didn't purchase Stock in association with any particular department, it was an independent project. I only ever intended to use the free trial. I had reasons for hedging the grace period as long as I could (I've barely used my trial as it is), but apparently I waited too long, because I can't solve this issue on my own and now I'm out $30 (refund grace period ended today). When I go to "My Plans," the only thing that shows up is Creative Cloud, which I've likewise purchased independently on a school-linked account. I can find nothing on my account that even indicates that I have access to Stock, but sure enough it's there on my bank statement. I can't even find a way to cancel for next month, let alone this one. So: If the o

For years I have been using Adobe Stock/Fotolia as a resource for assets in PSD format, now they all seem to be is AI format?  I have no idea how to use Adobe Illustrator so AI files are useless to me.  Has there been a change recently where all the PSD files are now AI files?

Hi, I've been paying Adobe Stock for more than a year every month to have 10 resources on my profile, but recently I only see 20 resources? How is it possible? How do I get my (over) 100 resources? Thank you

Hallo,wir nutzen firmenintern ein gemeinsames übergreifendes Konto, sodass alle Nutzer von Adobe Stock auf alle gekauften Dateien zugreifen können.Mittlerweile sind das ziemlich viele Dateien und ich würde diese gerne nach einem Schlagwort durchsuchen, um zu schauen, ob bereits eine passende Datei gekauft wurde. Allerdings finde ich dazu keine Möglichkeit, sondern lande immer in der allgemeinen Suche.Über einen Tipp wäre ich dankbar!Viele Grüße

Seems like a basic question but how do I get an extended license?And if it's image specific is there a way to search by license type?

I recently posted on the forums about a problem with Adobe Stock images. The iamges were said to have transparent backgrounds but, on downloading previews into Ilustrator and Photoshop, the images all had a checkerboard pattern which I could find no way to remove. I received a number of helpful responses to the posting, although the central problem remains unreseolved. But now the post has gone missing completely. These are a couple of images which illustrate the problem: they show a downloaded proview of flames, said to have a transparent background, with the layers window showing there is no layer specifically for the checkerboard pattern which might have been turned off.   Turning off the only visable layers results in the entire image disappearing:  Any suggestions would be gratefully accepted. And does anyone have any idea where that original post has gone?

Hi Everyone I'm looking through some stock photos mainly in the abstract search area. I would like to use if it for commercial goods and therefore will need an extended license. However, there is no option to choose an extended license anywhere, for any image. I can only find enhanced license types. Where would I find the option to upgrade it? Or, is there a filter to search for extended licenses only? Of course, I have looked in the filters section but can't find anything to help me. It looks like previously you could click another tab on the pricing bit from other answers, but I cannot see that anywhere on any picture that I am selecting. The screenshot is the options I see on every image. Any help would be great. Thank youHarry 

Hello,my work at; Adobe Stock Has been copied, duplicated and infringed What methods can I contact via Adobe Stock? Help me.

My organization purchased the $200/mo 750 images plan on Adobe Stock for Teams. We have about 15 employees who only need access to Stock for Teams and no other Adobe licenses. According to the information page, the Adobe Stock for Teams plans allow for unlimited users under the same organization to access and license stock images.  Futhermore, the help guides say that administrators can add users to Stock for Teams from the admin console and gives the steps to do so.  However, when I go to do this, I receive a message saying that I've reached the license limit for the number of users and do not have the option to add any more users. According to all of the marketing material and help documentation, this should be doable as it's a license for the number of assets I purchased and not the number of users. Anybody have any ideas?

Am I the only one who finds the library in Adobe Stock completely unintuitive and time-wasting?When I purchase or save an asset, it always ends up in the wrong library, because it does not prompt for which library to use.How do I move assets from one library to another? 

I have accidentally licensed the same photo twice and this used up my last photo credit. I was trying to click on a duplicate of an image I licensed to see what the difference was between the two and it licensed it now I am stuck with two of the same photos and I'm out of credits.

The Adobe stock plan is a complete and total scam and should be reported to the SEC, I see others have had issues with this.I've used one asset and signed up for a trial, I've used nothing the past few months charging $33 a month, then to cancel it's a $60 fee? Absolutely absurd. DO NOT SIGN UP FOR THE ADOBE STOCK PLAN.I'll be sharing this on Reddit and elsewhere unless this is resolved.

Was wondering if anyone knows if I can put my company logo on a adobe stock image that I licensed? 

Hi. I am about to create a series of videos and was looking to purchase some adobe stock clips to use in the prodcution.  Video 1 will be a 5 minute intro to the topic, with video 2 expanding on this, including interviews from industry bodies etc. I was wondering if I purchase an adobe stock video clip with the standard license, does this cover me for use in both films - or would I need to purchase the license twice? They are the same series, same branding etc, cover the same topic. I know some other sites allow this, but the adobe t&c's aren't very clear in regards to this?Any help would be greatly appreciated - if I can provid any further info please let me know. Thanks!

I've been trying to cancel the subscription. Extremely difficult to contact Adobe is right. A forum? Really? And other means of contact are nothing but broken links. To top it all off now in order to cancel I have to pay a whopper of a fee (178,45 € cancellation payment). This is a trap for consumers with free trials being the bait. I didn't even use the last month offer. Its useless to me. Nowhere did i see any mention of a cancellation fee. Adobe Stock is a complete scam. I want out. I want my plan canceled, my account deleted and I want the cancellation fee waived. Adobe should be ashamed. Ridiculous!This is the worst customer service experience. Shame on your deceptive trial offer and poor customer service. Resolve this issue as soon as possible.

I was basically forced onto Adobe Stock by using Dollar Photo Club. They were closed or bought by Adobe so my subscription of $10/m automatically transferred to Adobe. I was excited because now I still pay $10/m for 10 photos but now I have the Adobe brand on my side.Today I noticed my Adobe payments are not $10/m they are now $32/m. Okay no biggie I'll talk to the support agent tell him it's too expensive and I wish to cancel.Oh ho ho! Not so easy!Turns out if I cancel now I will:1. Lose my previously purchased image licenses (What the actual **** is this? I paid for those licenses why would I lose them!?)2. Incur the cancellation fee of all my remaining months in my annual contract which is 50% of the remaining month's payments. (Roughly $112)3. Lose access to my previously purchased images in Adobe Library.My advice:DO NOT get involved with Adobe Stock what-so-ever. There are many alternatives out there, sure the images will not be linked to your Adobe Library but it's a minor incon

Hi,Despite going through the Adobe Stock website's 'terms of use' section, the company i work for would like to have a thorough understanding of it in order to avoid future legal complications. I will now describe how we plan to use the images downloaded from Adobe Stock. Our adult game is a free-to-download app with in-game purchases but as mentioned before we will not be directly selling the pictures from Adobe Stock. The images downloaded are to be included in the game as minor content and will not be the key selling point. We will be preferably using them in game without modification. The images themselves will only be that of 2d silhouettes, landscapes (for e.g the Manhattan bridge in New York, or the Taj Mahal in India), unbranded adult items (sex toys) but NO real persons, logos or brands in our adult game. Therefore we would like to know whether Adobe Stock possesses the rights to all the images on it's website, including the right to sub-license it to us fo

Hello. I am new to Stock and was trying to seach for an illustration. I clicked on "illustrations" in the upper left and was given a seach bar that said, "search all illustrations." I put in my key words and search and I get photos and illustrations. How can I limit the search to just illustrations? Also, is there a way to zoom in on images? I am coming from using Getty which gives nice big previews and allows you to zoom in on images.

Hi, my CC plan doesn't include Stock. However, when I selected a free Stock InDesign template to download, a popup appeared saying I need to make an access request. I made the request but am now wondering roughly how long the process takes, or if I would even be granted at all. Screenshot attached, any help is appreciated. 

I have a problem, my client sent me a link to the image I should buy, I bought it and downloaded. It turned out that the link they sent me was copied from another image and they claim that it re-directs to the wrong image (that I bought). The link was Beauty Woman Portrait with clean skin. Professional Makeup for Brunette. Beautiful Fashion Model Girl. Perfect Skin Cont… It was supposed to go to the image #198220168 but instead it leads to the image #195313233 that I bought.So, in short, is there any way we can switch the images? Please help.Ewa

How can I set the Adobe Stock language to English, if it's set to something else by default? I understand that the Stock page may be trying to help me by providing the interface in Swedish, since I'm physically in Sweden, but my preferred language is English, our professional language is English, and the search function on Adobe Stock is much much worse if you have to guess at machine-translated Swedish descriptions for the images. My Creative Cloud account is set to English, so why is there not a simple Change Language setting on Adobe Stock - or is there? I really hope there is, because this is a ridiculous way to offer a worse service with the intent of 'helping' me. Frustrating - I'll be grateful for any constructive help or workaround!

Hallo Freunde,ich habe leider ein Premiumbild erworben, das wir nicht verwenden können. Es war ein klick zu schnell und ich würde die Lizensierung gerne rückgängig machen.Es handelt sich um dieses Bild:#317784747 Es wäre super, wenn uns hier geholfen werden kann.Viele Dank und viele Grüße

Why could this product be rejected?