Substance 3D Assets and Community Assets

The assets page keeps listing the same stuff over and over which makes browsing a not so fun experience.Are there plans to fix it? Or is that intentional, before I complain too much? 🙂Tom

Hello, I transferred my substance credits to my adobe account a while ago but now that I want to use them my account says it's 0. Can somebody from support fix this for me? I used to have a somewhere around a few 100 credits. Thanks. Regards,Joep Swagemakers  

what gives? am I to assume we will get our credits we paid for merged with our new accounts? I have some 314 credits, not including what I have already "owned". Is this process going to take place over the coming days or weeks? I will be pretty pissed, if I lose access to all my materials/textures including credits i paid for over these last several months. Please let me know some plan of action is in place. concerned customer/user of painter.

Eo comprei o pacote adobe completo, ai apareceu a informação que não tinha direito as ferramentas 3D.Comprei o pacote completo das ferramentas 3D, e não consigo acessar a biblioteca do substance 3D assetes...Entendi algo errado, ou isso é um Bug?

Anyone else missing the door panel and one of the hinge sets on the Integrated Microwave model?  Tried downloading it again but got same results. 

I didn't link my adobe and substance account. Did I lose all my 300 points gathered from Allegorithmic subscription?

I went in a bought the 20$ subtance painter plan, and when i look at my homepage, it said "trial ended" im quite unsure what trial, and i tried to check the history of my account, and didnt find much.I checked paypal and it took my 20$, and i still dont have access to substance painter.it tells me to buy the 20$ plan, but when i do it says i already have it.

I guess I'm now having my "Adobe Moment" with the Substance suite, but just deleting substance share without proper warning (like multiple emails, big popups on the legacy share etc. from the beginning) was the eye opener for me. I found that the subscription was an easy way to hook into a development that was moving towards goals that benefit me as a user, but decisions like that, show that there is no such understanding present in those making these decisions, so a subscription isn't warranted anymore.  The decision to burn the combined user effort that people accumulated with their hard work, generosity and will to share knowledge over years, in favor of some silly corporate pipe dream, was nothing but insane, and showed profound disregard for the user. You lost a subscription customer, and I hope not just one.

So I stumbled upon a user re-uploading the same materials on Adobe Substance 3D Community Assets from another user. The materialsare identical, but the upload time is different. There is no referencing to the original creator. Look:  I don't know where to find the "report the abuse" option.

I'm trying to set an easy workflow for artists (mainly without 3d experiance) to work in 3D Collection. Shouldn't the assets from sets be downloadable as separate objects? And have separate UVs? For example this hard cover book - https://substance3d.adobe.com/assets/collections/f79e7de8cf47a3658251ea233e0565b7bfd8c912/asset/93109c999d7b38c8cf54e7a0ffb5428b15c02273 - is supposed to be used for quick 3D mockup, but the opened and closed book is in one file with single UV map. I'd need external app to import, delete one of the books, maybe could count on AutoUVs from Painter - but still it's a couple of extra steps.  Am I missing something? I know I can split the objects in Stager, but still, it's an extra step which people with 3D knowleadge can accept, but it's complicating workflow for people trying to get into 3D, whom, I suppose, Stager app and Assets are dedicated for. Thanks for any ideas in advance

Hey there, I really need some assistance. We had thousands of points in our Substance Account, and since Adobe took over and replaced all their schemes and accounts with the new ones, we now have zero assets and zero points!I ensured I linked our old account with my adobe one, but something appears to be very wrong. Please can someone from support contact me, and we can work together to resolve this major issue? Thanks,T

Hi there, I linked our Allegorithmic Account, as was mandated, ages ago, but all of our purchased assets and all of the points (3000+) have completely disappeared.  Please can we have these placed back into our account ASAP? ThanksT

I don't know where to post this but I'll post it here and you can move to a new site if possible. I'm trialing the new substance site and look forward to the reasonable payments monthly for the new product. I have the following questions: 1. The old site had a PBR guide that was from 2018. Will that be refreshed? (See attached).2. The old substance site had installers for Windows, Mac, and Linux. Should I download these or will CC be able to detect my OS version. I didn't know there was a substance version for linux. Looking forward to using this amazing product!!  

Hello,are there additional options for purchasing assets other than the monthly etc. subscription plans that I'm taken to when browsing the store,. e. g. (and most logically) on a per asset base? Maybe hidden away somewhere?  I'm afraid that none of what I'm currently seeing makes a lot of sense to me. As I understand it, I'd have to pay for a yearly(!) team subscription if I wanted to download, say, 55 assets right now. And what would I do if I needed to download more than 100 (not sure what "pooled between team members" means, but I guess 100 total)? Wait a month? A substance texture is one asset/download, I assume? This whole time based approach seems utterly impractical and unintuitive to me as potential user/buyer. Let's say I get a monthly plan, I'd have to check each month in advance if I expect to need new assets in order to be able to cancel and not lose money (money that Adobe makes, which, quite frankly, seems to be the reason for pushing that kind of mod

I thought I did sync my Adobe account and my Substance account but it seems like it's not working properly.  So when I log in to my Adobe account, it says Synchronise with Substance account. When I click it, Synchronising with Substance account appears and it goes back to Synchronise with Substance account. When I click on login with Substance, it says Link your Substance account to Adobe. When I click it, it takes me back to Adobe login page and it keeps cycling and cycling.  Are my Substance and Adobe accounts synced? Or is it not working?    [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 I work as a freelance 3D artist and want to confirm that I'm able to use the free textures from the Substance 3D Community Assets on my client's projects as long as I include the orginial creators name on the project release, correct? For reference, I modeled characters for my client's nft project and have different texture varitions on each of the renders. Although I made many textures myself in substance painter I want to utlize some of the free community textures, but want to confirm for legal reasons how to properly credit the orginal artist.  

I have a fairly large collection of licensed materials through Substance Source/Creative Cloud Substance 3D Assets that I use between my desktop and laptop. I am trying to find out if there is a way to send all of the licensed assets to Substance Painter at the same time, rather than going to each individual material and selecting "send to Substance Painter." Making sure I have access to my full library of materials on both my laptop and desktop is important but going through the library and trying to remember which assets are already installed is tedious and time consuming. Is there a better way to go about this?

My previous albedo account failed to subscribe to the subscription points. I re established the account, but it seems that I forgot to synchronize the old account of the subscription. Is there any way to recover the previous resources?

My subscription is paid for this month (painter, designer etc...) BUT I CAN'T ACCESS substance Source. Cherry on the cake I lost ALL my points !What happens ?????????????

My Substance Assets from the Assets store are missing. I have been a Substance Painter user since version 1, before the Adobe purchase. It was under my personal license. Those are the assets that are missing. I had been collecting assests since the store opened, I had all the free ones and was given 50 points of assets as well. Now they are gone. Currently I use an educational license as my main adobe license, as I am a teacher, but I would like to recover my previous assests. 

There are many Scanned/Photogrammetry Assets that have heightmaps that have Visuals Seams.  This makes it incredibly difficult to blend with other Materials as the Height map is one of the most critically important Texture Outputs. The other outputs, including the Normal Map are generally fine, but many Materials need the Heightmaps to be fixed.Example Asset:Lichen_Covered_Cave_Rock_02You can seet the error here in the Height Channel:

Hello, I will subscribe to substance 3d assets to use in my game. But there is something I need to know, can these assets be used in a commercial game and if I do not continue to subscribe after I have enough assets, will I have a license problem?

Hi, I’m just wondering about usage rights and ownership of assets on Abode Substance Source, more specifically the 3D models. Im slightly confused as I seem to have found 2 conflicting things. Firstly is a newsletter put out stating “ You can do whatever you want with the library’s 3D models! There is no limitation of use for any type of project. Marketing, commercials, movies, video games — you have complete freedom!” Next is the terms, Im just wondering if the restrictions under terms actually allow you to without limit `use models commercially` like the article says, or if its some grey area / miscommunication between teams etc or even if I have misunderstood. I have tried to find an email to ask this more directly. Once I did find one to ask, the reply I got back was "I am sorry but this is not the correct group to answer that question." So without further help from that source im back to searching for another email to ask and in the meantime posting here t

Dear Community, I am a textile, graphic designer from Bangladesh. Now I am trying to learn Adobe Substance 3D but actually I don't know which Adobe Substance 3D app is good for me? And how can I learn it more quickly?  Would you pls HELP!!   

This page https://substance3d.adobe.com/tutorials/courses/the-pbr-guide-part-1 won't show up on Safari 13.1.2. OSX 10.13.6Even this one : https://substance3d.adobe.com/tutorials/Any idea why ? Still using Flash maybe ?Thanks,