Substance 3D Assets and Community Assets

I thought I did sync my Adobe account and my Substance account but it seems like it's not working properly.  So when I log in to my Adobe account, it says Synchronise with Substance account. When I click it, Synchronising with Substance account appears and it goes back to Synchronise with Substance account. When I click on login with Substance, it says Link your Substance account to Adobe. When I click it, it takes me back to Adobe login page and it keeps cycling and cycling.  Are my Substance and Adobe accounts synced? Or is it not working?    [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 I work as a freelance 3D artist and want to confirm that I'm able to use the free textures from the Substance 3D Community Assets on my client's projects as long as I include the orginial creators name on the project release, correct? For reference, I modeled characters for my client's nft project and have different texture varitions on each of the renders. Although I made many textures myself in substance painter I want to utlize some of the free community textures, but want to confirm for legal reasons how to properly credit the orginal artist.  

I have a fairly large collection of licensed materials through Substance Source/Creative Cloud Substance 3D Assets that I use between my desktop and laptop. I am trying to find out if there is a way to send all of the licensed assets to Substance Painter at the same time, rather than going to each individual material and selecting "send to Substance Painter." Making sure I have access to my full library of materials on both my laptop and desktop is important but going through the library and trying to remember which assets are already installed is tedious and time consuming. Is there a better way to go about this?

My previous albedo account failed to subscribe to the subscription points. I re established the account, but it seems that I forgot to synchronize the old account of the subscription. Is there any way to recover the previous resources?

My subscription is paid for this month (painter, designer etc...) BUT I CAN'T ACCESS substance Source. Cherry on the cake I lost ALL my points !What happens ?????????????

My Substance Assets from the Assets store are missing. I have been a Substance Painter user since version 1, before the Adobe purchase. It was under my personal license. Those are the assets that are missing. I had been collecting assests since the store opened, I had all the free ones and was given 50 points of assets as well. Now they are gone. Currently I use an educational license as my main adobe license, as I am a teacher, but I would like to recover my previous assests. 

There are many Scanned/Photogrammetry Assets that have heightmaps that have Visuals Seams.  This makes it incredibly difficult to blend with other Materials as the Height map is one of the most critically important Texture Outputs. The other outputs, including the Normal Map are generally fine, but many Materials need the Heightmaps to be fixed.Example Asset:Lichen_Covered_Cave_Rock_02You can seet the error here in the Height Channel:

Hello, I will subscribe to substance 3d assets to use in my game. But there is something I need to know, can these assets be used in a commercial game and if I do not continue to subscribe after I have enough assets, will I have a license problem?

Hi, I’m just wondering about usage rights and ownership of assets on Abode Substance Source, more specifically the 3D models. Im slightly confused as I seem to have found 2 conflicting things. Firstly is a newsletter put out stating “ You can do whatever you want with the library’s 3D models! There is no limitation of use for any type of project. Marketing, commercials, movies, video games — you have complete freedom!” Next is the terms, Im just wondering if the restrictions under terms actually allow you to without limit `use models commercially` like the article says, or if its some grey area / miscommunication between teams etc or even if I have misunderstood. I have tried to find an email to ask this more directly. Once I did find one to ask, the reply I got back was "I am sorry but this is not the correct group to answer that question." So without further help from that source im back to searching for another email to ask and in the meantime posting here t

Dear Community, I am a textile, graphic designer from Bangladesh. Now I am trying to learn Adobe Substance 3D but actually I don't know which Adobe Substance 3D app is good for me? And how can I learn it more quickly?  Would you pls HELP!!   

This page https://substance3d.adobe.com/tutorials/courses/the-pbr-guide-part-1 won't show up on Safari 13.1.2. OSX 10.13.6Even this one : https://substance3d.adobe.com/tutorials/Any idea why ? Still using Flash maybe ?Thanks,

Hi,how do I transfer all my Allegorhitmic Substance credits to my Adobe CC account to be able to use the credits to download assets (from Adobe Substance 3d Assets) once the Allegorhitmic Substance-Service will shut down in September?I dont have a running Adobe 3d subscription since I have perpetual Allegorhitmic Substance licenses and dont need additional licenses by subscribing to Adobe 3d tools for a whole new year...Thanks for every hint,best R.

Hello, small issue I found in the asset library: this material"Dirty Cinderblock Wall"https://substance3d.adobe.com/assets/allassets/bac4b2d1fe6a9f00218b9cdecd8f5facf71c5c54?q=cinderblock&u=cinderblockhas an abnormally large file size 280mb, instead of the usual 10kb - 20kb.

I am trying to download from source the "Cataphote Rear Wave Dents".By default, the normal maps are not downloading.I can modify the source in the webplayer. But how can you save your own preset and download your own preset with the normal map?

Hello, for about a month I've notice that in the Substance 3D Assets website, the items are not loaded till the end whatever family I choose or if I do a personal search. The engine loads 20 or 30 items and then it stops while the loading icon on the bottom reamins active. Even if I reload the page the problem persists.Maybe you have a server issue? I am surprised that nobody posted anything about it till now.Thanks in advance,Dionysios -

I subscribed to the 3d plan to transfer over about 700 source asset points. Can I refund the subscription and keep the points? Do I need to wait 14 days and then I can cancel? I've read elsewhere my points will be reset to zero if I do that. I'd just like to keep the points without spending extra money on a subscription for no reason since it won't be used.Thanks

I have had this issue several times already, I never had a Substance Allegorhithmic account, yet when I login online into my adobe account, I am most often than not, not able to access my download points. Just today I saw I had enough remaining, but when I visit the site again suddenly, even though I am logged it, and there can not be any confusion with a Substance account, since I never had one, I am not able to access my points. Sorry for repeating myself. Accidentally I sometimes am able fix it again, by logging in a different way, for example by pressing "launch" in the Creative Cloud desktop app on "Substance 3D Assets". However now it doesn't work that way either. What I fail to understand is why the website is not able the verify what benefits I am eligible to, and which not, even though I am logged in. Can someone explain to me the correct way to login to the Adobe website?

I used to have a lot of substance points, but after I clicked migrate, the adobe account did not increase the previous points. And I can't log in to my substance account. 

Using the CC app (CC Library 3.19.8.2) it is impossible to download a material or send it to Painter. I can "lisence" it (the word appears once I've clicked the asset) but if I try to download/send it just enters an eternal loading animation. If I X out of that I get a small red box saying "failed to send asset {}". 

Hi! I have a perpetual license for Substance Painter 2019, and was wondering if I could move that license over to my Adobe account, since Substance3D's legacy website is being shut down later this year and I'd like to keep having access to the license key when needed.

Hello, I'm running into a very recent issue which appears to only impact some of the newer materials provided in the Adobe Stock (formerly known as Substance Source). I find myself unable to import certain new materials - such as "Metal Air Vent Escher" - either via the option to 'send to Painter' or by downloading and manually importing the resources. The error I am getting is attached as an image to this post. It unfortunately doesn't provide any hints as to what might cause this issue. Many older materials can be imported or sent to Painter perfectly fine, and a lot of new materials also seem to work, but so far I've tried 3 different 'air vent' hard surfaces and each one gives the same problems.

HiI read this threadhttps://substance3d.adobe.com/magazine/lost-in-the-parametric-woods/   I subscribe Adoble in order to download this kind of wood material. I need to simulate wood cutting.I found in substance source Oak Wood Varnished     As you can see there no wood end grain (wood ring). How can I fix it? or other material can simulate wood cutting? ThankTravis

Several users try logging into : https://substance3d.adobe.com/assets/ But get an error message that reads: The users have valid Substance 3D collection licenses assigned to their email addresses which they are using to try to log in.The same credentials worked to license their adobe apps. Any help would be appreciated.Thanks