Substance 3D Assets and Community Assets

I was wondering if anyone knew of a fix for this, knew what the issue might be, or might be able to give me an idea on how long requests usually take to get follow-ups. I am an ongoing student at Purdue that has been using Substance Painter's student license, but my current license is from the previous now discontinued license system that does not update beyond 8.1.3, and I need to upgrade my license so I can have access to 8.3 for file sharing with another student in our team. The issue I've run into, however, is that when I go through the student request/free trial education version pages (substance3d.adobe.com/education) I go through putting my email and get the confirmation the request went through but then never get a followup email confirming eligibility or asking for further details if they're needed. Nothing in my Junk either, and I also know adobe emails go through without issue because several have for other reasons. Is there a different method to have the requ

Hi all, I was browsing the Substance 3D Assets materials library and when I selected one material I wanted to download, the button says "Subscribe" and when I click on it it redirect me on the subscription page :  So I choose the first option (because it has the materials I want to use in it), then because I already own it it says : So I'm kind of stuck in a loop to acces those materials... If someone can help; thanks in advance ! Best Antoine

Hi,  I tried to download some of the free assets available from the adobe sustance 3d assets website, and this error message keeps appearing telling me to contact the account adinistrator, but i am the account adinistrator... What is the issue ? What can i do ?  

OK so after 1 year I needed to texture something again and seems like the old subtance material libary is gone for good and also all of my 800 material points. I had a Indie subscription and also a Steam perpetual licence from an older version.   Just to get this straight as far as I read some threads all my old 800+ Substance material points are now gone and I can't use them with the adobe assets right? So once again Adobe totally [Profanity removed by moderator] me over, right?   Just want to confirm this because as soon as Adobe bought Substance I know we are all screwed and I guess I should go back to MARI :S  [Removed by moderator], can't remeber the last time when I was so pissed I guess another Adobe genius strike.    Thnaks ADOBE for robbing me again !!

Hello there, I want to download some materials for my work from official site of Abode, but find out, that I can`t because there isn`t option for steam users. I can`t download materials until I become Abode`s subscriber?

Hi there, I've downloaded a material, for example this one from the 3D assets page. When I open it in Substance Designer, I can't get any previews to show up, it's locked in the explorer and when I attempt to export it as bitmaps, it never actually does anything. It says it is, but nothing happens. Am I missing something?

Can no longer download my 3d assets . Have been using the same account for over a year now and suddenly telling me i dont have authorization.

Hello,I don´t know if this is a bug or just me not being able to find the solution. When using this Substance:https://substance3d.adobe.com/assets/allassets/f2e7ab95ef0f2bcbbf569cbfe56c28bd59221a94?q=Iridescent&u=IridescentIt doesn´t display properly. I´ve tried both in Adobe Sampler and Autodesk VRED, nothing is working (see screenshot attached), it doesn´t show the flakes and iridescence correctly. No matter which settings, environment or parameters, i coulnd´t achieve a look similar to the preview of the substance.Does anyone have an idea? I´m running the latest versions and drivers for everything.

Hey everyone,I'm having some trouble with my Adobe Substance Assets account. Even though my Adobe subscription account is active, I'm getting an error message saying that my Substance Assets account is inactive. Has anyone else had this issue? If so, do you know how to fix it?Thanks in advance for your help! 

Привет! В сентябре я получил лицензию Substance на год для студентов, но не успел активировать ее на своем компьютере до 30 сентября. В моей учетной записи Adobe нет той лицензии. Как я могу восстановить его сейчас для изучения?

I recently purchased the Substance 3D Texturing plan (in addition to my Adobe for Enterprise plan), but can't seem to download any of the Substance 3D Assets following purchase. I am able to download all of the 3D apps, but when I launch the Substance 3D Assets it still asks me to Subscribe and not loading my 30 monthly downloads. Has anyone else had this issue and what was the fix?

I went to login with the email i had with substance source and it said it couldn't find any email assoicated with that account. Tried to logging in with google sign in and yet all my assets are gone....what the flying lion is going on!?

Hello,I have a Substance account, with 600 credits, and I subscribed to an Adobe Texturation 3d Substance, to transfer my credits. But I can't seem to link the account, as it is shown in the documentation. I tried to reach Adobe customer service, but they couldn't help me and send me to Substance 3D as the only assistance able to solve my problem.Can someone help me synchronise my account and assets ?Thanks a lot for your answer.

Saw that the substance suite is free to students and instructors (I'm an instructor).  Followed the directions (https://substance3d.adobe.com/education/#faq) but I never received the email.  I wanted a while and tried to resubmit my Adobe ID again (in order to generate the email with the link and redemption code), but the system is saying that my "UniqueID already exists."  I assume that is because it generated a code for my account...but I never received the code.  Any thoughts on how to resolve?  Does Adobe EDU have a direct contat email (I couldn't find one).

https://substance3d.adobe.com/assets Wesbite will not load, just a black screen, tried with chrome and bing. 

Long story short the community asssets is not accepting my additional images for the sbsar i have uploaded.What are the image requirements? 1. Jpeg/png?2. Square or any dimension?3. 1k, 2k, 4k?4. Transparency allowed? It wasnt like this months ago. You have changed the requirements and they are not stated anywhere on the community website. It would be best that they clarified for a smooth experience to the users. Regards. 

I had subscribed to the Substance 3D Texturing plan last week. I've downloaded a few materials from the Asset Library. Then I realized I need to upgrade to have access to the Lights assets. So I clicked on Subscribe, went to my account page and upgraded to the Substance 3D Collection plan. The new subscription charge cleared my bank account (Adobe may have technical issues - but charging my credit card isn't one of them!) Upon returning to the Asset Library page I now have 0 available downloads and all the assets show a "Subscribe" button. If I click on Subscribe I'm taken back to my account page.  I've logged out and back in on both the CC Desktop app, and the Assets Library page. Deleted browser cache. Tech support bounced me back and forth between billing and tech folks - with zero answers. What am I missing?

I have had an ongoing issue where I can't see Substance 3D assets in the CC Desktop app on either my Mac or my Windows (was 10, now 11) PC.I have been in contact with Adobe Support. Still, they can't rectify the issue even after using a remote control to try many things, including complete clean installs and Registry Edits to purge anything from Adobe.It should look like this:(from another user support post)    But instead, I see this:(Screen Cap)Support said they would contact someone else in the back end, but I thought I'd also post this here.Hopefully, it is cleared up because using the web substance 3D asset store via the web launcher is really frustrating.Cheers,Sean

Hi,Can my company have an internal web viewer just like the web version on substance assets?If not, what would be the best way to share sbsar substances with other departments so they can change settings and save any changes?Thanks 

Hello, couple of days ago I made a 3D model of a Lego Brick, and I tried to upload it into the community. But it always gets stuck at making the 3D thumbnail. I've added images of the 3D asset as said in the pop menu about the beta version. Does anyone know how to fix this issue.Here is the Model:Model Specifics:Format: fbx & gblSoftware: BlenderRender Tool: Substance 3D Stager Fardware Specifics:Macbook 2017 intel icore i5Browser Safari

I do not believe there is currently a way to bulk download all of one's assets.  I would like to suggest to Adobe that there be some sort of zipped up build file request.  I have over 1000 texture assets and somehow over the years some have dropped out of my painter (probably lost in some upgrade).  It is incredibly cumbersome and tedious to go through and download every single item one at a time and check if i have them.  It would be really handy to be able to request a zip of everything.  Then I could simply reinstall everything and know that my collection locally was complete.   I really miss having the source button inside painter and being able to download things straight into painter so I do hope that feature is coming back.  If it is not possible to do the zipping suggested above then a built in feature to "sync materials assets" in the main application would also do the trick and would be even easier for the user to get everything in

I have a substance indie license and it expired (though I was under the impression it wouldn't, given the adobe takeover of substance a while back) yesterday. I cant seem to find where to redownload it?Is there a link somewhere or a contact email I can use?Thanks Jamie D

Hello, today I wanted to use some of my substance aquired materials after I haven't checked in for quite a while and just realized that the platform was discontinued. I believe I have linked my accounts somwhere in the past but all my points and materials are missing. Maybe I made a mistake when linking accounts, but I never really checked if the transfer was completed and was just continuing to use my substance account. Is this it? All gone because I didn't pay enough attention to the 3 emails and this whole adobe/substance account chaos despite having paid loads for software and licenses? On top of that, finding a support contact is made impossible on the adobe site.Is there a way to retrieve my points and assets anyways? Thanks in advance 

I have 5588 credits but when I try and dowload a new asset I keep getting:Access denied! You don't have permission for this action! Please contact your account administrator.