Substance 3D Painter

Hello, i tried getting help on the Steam Community Forums, but was just talking to myself there.I hope i can get some help to solve the issue here.I bought the software on steam some weeks ago. After installation everything was fine.I started on one of my projects and used my second screen, for all the tool bars and windows, while using the first screen as a 2D / 3D space only. I do the same with many other types of software, such as Photoshop, Maya, 3dsMax, RizomUV and others. So far no issue on any of them.Now after starting Substance Painter (SP) in that mutli screen setup, i get a whitescreen on my first screen and some black squares where the tools should be on my second screen. The program doesn't respond and windows terminates it after a while. I tested deleting the regedit paths as suggested in the FAQ - which resulted in a one time startup without issues. But now the issue is back. I can replicate it pretty easy: if i set my system to only use my main screen, SP starts wi

Beginner Student. Recently started learning Maya-Zbrush-Substance Workflow... I started Exporting my low poly model then started baking high poly mesh....results are really horrible...Please help me out...Happy to learn...

I would like to use painter to improve my human texture with tools such as stamp, corrector, blender brush but it is impossible to work on a fill layer texture.I think the solution will be to convert my fill texture to a color layerIs there a possibility to convert my texture to a color layer?Thank you

Hello guys. I m a newbie in Substance Painter. I created a model in Blender and then I exported it to Marmoset. After that I exported it to Substance Painter. In Blender and in Marmoset model was ok but in SP strange edges appeared. That s my question: How to fix it?

Internet can connect normally

 hi everyone, so I've been having a problem for a while now. My problem is when I try to pick my base color the color that I actually pick is not the same as the color the software shows. What could be causing this problem? 🤔 🤔 this contrast is not good for my mental health &#x1f605please help me out.

Im currently shifting my old materials over and get errors across the board like this.    [SubstanceResource] Failed to load substance: XML decompression.file:///C:/Users/Jesus/Documents/Adobe/Adobe Substance 3D Painter/assets/materials/synthetic_felt_rough.sbsar 

Hello, I just entered source and I see that all my asset points have disappeared! Can someone help me get them back!Tysm in advance 

I have created a new file containing only 1 layer, a material from Substance source. I have not modified the settings of the material.When I export the textures using "Document channels + Normal + AO (No alpha)" it creates a normal map that is visually identical to the one displayer in the viewport. Further, when using this material in the maya substance integration this is the same normal map that is generated, and, when using this material in designer it is the same normal map exported. However, if I use any other export preset in Substance painter (PBR, Arnold aiStandard, a custom template) the normal map looks very saturated and wrong! This is not an OpenGL/DX issue, both versions have this problem. What is the difference in the way the normal map is being interpreted using document channels vs the export templates? I am tempted to believe the document channels option is correct, since so many other substance systems generate the same output.Using Templates: Usi

Hello all, I was working a model I got froma  wesbite and I wanted to use a smart mask for a pattern. I unwrapped the UV for symmetry as well. The issue i'm facing is that the smart mask is generating a line down the middle of the mdeol and I dont know why.

I bought Substance Painter 2021 on Steam in a sale for 83€, which is clearly marked as version 2021 in the invoice as well as in the description. However, I only received the 2020 version of the Painter, this was loaded from Steam. However, why was this clearly marked as 2021? I can't open the files of my colleagues that were created on 2021 because I received the wrong version. Is this normal or is there actually a fault? I will of course contact support...  

This worked fine in SP2020. Not anymore in 2021. can someone explain me if I'm doing something wrong?https://youtu.be/lGwTTRx-vHo

When I subscribed to the substance 3D suite, I was given 51 asset points to use in the Substance 3D assets library, but now I'm almost out of points. Do these refresh? If not, how do I get more?

Hi I am having a problem with susbtance painter, I can only work with one monitor because when I try to move any tab or the workspace to another one it freezes and crashes. Also even when im able to separate them and work with two monitors when I close and reopen painter it opens and freezes with a white screen and im unable to reopen painter unless I disable the second monitor to force painter to open it in just one screen. Also i try both painter version 2021.1.1 (7.1.1) and the latest adobe 3D painter. Both with the same problem. My current specs are Intel i7 10700k Gtx 3070 64 ram Please help!

Hi all,I'm texturing a model for UE4 that will have different diffuse and ORM. In the project I'm doing different forlders for the different textures so when I export I rename the texture set with the number of the folder.Is there any tool or script that can make me export each folder as a separate texture? Or, is there any other workflow that I can do?  Thank you! 

When I click on the field for output directory in texture export, and then choose the direvtory that I want, when the program returns to the Export Textures dialog window the output directory box comntains html code and will not allow me to set the directory. See attached screenshot

Will susbtance painter remain executable outside the CC Desktop app?

Hi there, I have two issues while painting which I'd like to solve. 1. the circle is always-on-top, obscuring my results of my strokes.2. Some pointing circle appears on click. Can I switch it off? Cheers,DS

HiMy substance painter crashes whenever i drag the cursor, i had this problem once before a couple months back. The fix back then was to roll back to an earlier version of AMD drivers as the latest version os substance had instabillity issues with the latest version of AMD. But this time i've not found any evidence that this is the case

I I write according to the contents of the document, but in the export phase. Export presets need to be configured.   export_preset = substance_painter.resource.ResourceID( # context="allegorithmic", name="PBR Metallic Roughness") context="allegorithmic", name="SP—UE4 Tile UDIMs(TextureSet)")  I created a set of presets based on the documentation,the name is SP—UE4 Tile UDIMs(TextureSet) .When I try to use this preset in my code,Code execution error. [Python] For exportList item #0, the preset "resource://allegorithmic/SP—UE4 Tile UDIMs(TextureSet)" is undefined How do I use local default files with python

Hi all, So I purchased a perpetual indie license for both Substance Painter and Substance Designer some years ago and had been renewing the subscription for as long as I could. It appears the updates for those products will sunset in October of this year. That all makes sense. However, my question is, with the update to the newer Substance Painter 3D and Substance Designer 3D, can I update to these as part of my subscription and still keep them perpetually through whatever release comes by October? Also, if I'm not keen on this new iteration can I simply install the last version before the update to 3D and continue on my perpetual way assuming I don't like the new version? Thanks.

I have had a subscription for Substance Suite for the last 14 months.  My work necessitates that I use the same version of Substance Painter on my home machine that my company uses, which is 2020.2.2.  Which leads me to the following questions: 1) When I am eventually forced to transfer to the Adobe platform, will there be any way for me to keep using version 2020.2.2?  2) If I purchase a perpetual license via Steam, does it currently enable access to older versions, such as 2020.2.2? Thanks,Christopher

Our team is screening the messages posted here frequently, and we do our best to help you.   If you have technical issues such as instabilities, crashes, low performances, etc, you may post about it here.   Make sure to check out our FAQ as it covers several common questions and issues.   In order to get help in an efficient manner, make sure to:   Set a topic on your message to help identify it for the support team. Attach a log file to your message. See this page on how to do that. Attach a screenshot of the issue to your message (if possible). Indicate a few steps to reproduce the problem (if possible). If you sent a crash or bug report, please include its number.  

Hello All,Have anyone faced an issue whereby, working with substance painter on a remote desktop connection. when closing the remote connection, and connecting back, substance painter will close/crash without any error messages, is this normal? thanks,

quando inicio o programa péla "Steam" ocorre um erro de execução " a execução do código não pode continuar porque VCRUNTIME140_1.dll não foi encontrado."já reinstalei o programa, ja tualizei todo o pc, ja restaurei os arquivos, ja fiz varredura através da Steam e não volto a funcionar.Pode me ajudar ?