Substance 3D Painter

I just got Subtance Pianter , but either it dosent load or crashes right away. Other programs are running smoothly. Maya, Blender zbrush, but substance just crahses and its getting annoying i have projects i need to complete. Using Wacom 24 pro  

Hello I don't know if this is a bug or not but I want to ask on this.  So I make a change to project configuration as just had to fix up one small island i mean everything is fine but when I go to put it in, it has it where it deletes all the data on my mask as in the selection parts I have and to add these aren't the island I move or so. To add some still stay in. Is this something it normal does as in delete the mask data so it black or white again or is this something else.

One of my artists is getting a constant crash when  adding an alpha, texture or material the project library.  We've tried clearing things like cache and other stuff to try and fix it. The other libraries he has like personal ones don't have this issue.  Log attached. It's worth noting the library is stored on dropbox, but the crash persists even when the folder was removed from dropbox.  

IS-SituationIf I use a brush and use the line function via. Shift-click, the position on the mesh is not maintained whenthe model is rotated. It looks like the anchor is set to the position of the screen instead.It's probably not a bug, but it's not efficient to work with.OS: Windows 10 ProPainter Version: 9.1.2Target situation:The anchor should be placed on the mesh so that the user can rotate and move the model to get to the point where the line function should end without resetting the starting point

 For some reason I can't get SP going on my new pc, which I built specifically for 3D design... It won't load some of the shaders, but even when I apply a working material to my mesh (which is always pink) it remains pink? It feels like it must be related to my GPU (Powercolor Radeon RX 6800 XT) but this is more powerful than the minimum specs, maybe because its not NVIDIA? Anyone know a solution? Online I can only find reloading shaders which seems to not be the issue, even without the shaders my SP is completely unusable

I have been using this program for years, but since I bought a new computer, it suddenly closes while rendering in this program. First of all, it would be useful to state that I am not trying to render a very large project. The same applies to very simple scenes. The same problem occurs when in Arnold. I sent the Crash file via e-mail, and I would like to get your opinions here as well. My system drivers are completely up to date.

hi, I've got a problem. If I bake the ao channel for this mesh, it always turnes out all black.

my starter assets are missing- they are there in the directoryi have verified cache and reinstalled (steam) it will also not detect my substance assets on my external hdd.

Hi! I really need your help. SP has stopped starting. The program window is loaded until shaders are loaded (icons are updated) then the program crashes. I was working in SD and sent the finished file directly to SP and after that Painter stopped working. In the log I found one error with drivers, but I updated the drivers, and after this error the loading continues

 Hello Substance, smart materials have disappeared, maybe from last update (Steam version). Thanks 

Hello there I'm in dire need of help. Here's the issue. I can load the program fine nothing is wrong with that however when I start a new project or open an old one it has about a 98% chance of being unusable. whenever I move the model in the viewport, add a layer or anything else other than paint on the mesh it freezes for 2-6 seconds and even longer if I decide to click in that time (classic program white haze freeze/crash screen) I've had this issue for nearly two weeks now I have tried absolutely everything. from reinstalling drivers, changing TDR timing, closing every other programme, changing cache locations, changing program location, turning off Threaded optimization in the Nvidia control panel, disconnecting other monitors, and changing refresh rate, and more. I'm really at a loss for what to try next.  I have attached a log of it happening, I really hope someone can help me. thank you guys! System:Windows 11 Processor - AMD Ryzen 7 5700X 8-C

2 weeks ago, my substance painter 2024 (steam edition) was working as intended. however today (2 weeks later), I opened the program to start a new project and it kept crashing upon launch.I had already reinstalled substance 3x, restarted my pc countless of times, deleted my assets/ materials folder thinking that may have some sorta corrupted files in them. updated my GPU drivers, but in the end, doing all of that has not done anything to solve the issue.I do need to get this issue fixed ASAP as I depend on substance painter for my work.I can provide the logs file if needed as well. Thanks so much for your help in advance 

Hi everyone, our students can no longer access the Education License of 3D Substance Programs...When they try to make the request, they get the message: APO Codes not available for this Product Is it broken also for you? Education - Substance 3D (adobe.com)Please it is urgent! Thank you

when im using black mask in fill leyer and im using polygon fill when i select leyer other leyers get selected too. 

I have re-installed the software 3x, tried older versions, tried several nvidia drivers, changed the size and location of the local cache, tried several backup files and several models, uninstall onedrive, rarely works for half an hour afterwards, so impossible to work !! I have already contacted adobe support once, they rewrote my machine and still no change.

No matter what format I try , I cannot for the life of me get a model into Painter. Solidworks user. HEEEEELLLLLP 

Может кто подсказать что за ****** ошибка, и как ее решить "[ResourceImage] Can't serialize empty surface"С начала все хорошо сохранялось автосейвом, а потом начались красные надписи, скорее всего из за того что добавлял и удалял новые текстуры в сабстанс, сейчас когда все удаленные текстуры заменил на 1, эти ошибки пропали и осталось одна, в переводе "Не может сериализовать пустую поверхность" 

In version 9.1.1, the objects I made transparent or the glass 2d view is not transparent. When I do it in the old version, the 2d view comes transparent. I am sending the sample output in the attachment. please fix this error.

Hi there, I've seen some past threads about this issue and the responses on those don't seem to help me with my issue. Let me elaborate. When I launch Painter 9.1.1 I get the Adobe splash image followed by an unresponsive white screen before it does nothing or I have to end task. This occurs when I my laptop (Alienware m15 r4, Windows 11) does a Windows update. I've been able to restore previous updates for the past year, but now it's not letting me restore updates any longer. I can revert my Painter to before 9.0 and it can run, but I can't open my Painter files that were created in the newer version which is something I need.What can I do here? 

Hi,I have a low poly with good UV's and when I bake it with the high poly it looks good in orbit view, but the normal map that exports is not the same, like it was baked out of the low poly smoothed version.

Hello everyone, I have a problem with painting -  I cannot paint on paint layer nor on any of the masks. I'm using UDIMs, and my UV is on 1001.  I'm not really sure what else can it be, does anyone have any insigths? Thanks in advance.

Hi,someone an idea to solve the projection deep Problem with the Path Tool ? There is no Projection Deep 0 ... the distance is enough but it is on the other uv  

I got this error While I was importing the 2k  tile with the Use UV tile workflow checked.

Good day everyone! I'm a bit dissapointed, since I have to realize that we, SP users have to face great issues at baking specially due to 3D scan objects.  The issue:- high poly mesh: 60 mill tri (clean mesh)- low poly mesh 2mill tri (clean mesh)- 9 UDIM (lets be honest, not a high number)- normal bake goes true, but from AO the line dies. As soon as I try to bake anything but normal it crahes. I'm quite losing the point of using SP if I can not manipulate in a procedural way my textures by using the baked out maps. High to low is baked based on naming convention (_high _low) Since (side note) SP bakeer has some issues due to position attribute if I let it work based on relative to bounding box - also a big question mark, but at least it can be handled. My pc spec: ryzen 5950x, 128 Gb RAM, RTX 3060 Ti (I know that is my WS's weak spot, but 9 udim and the mentioned meshes should not build a cap for this gpu)All drivers fresh (nvidia studio) SP is also updat

Ever since I installed the new Substance Painter update today, I am unable to zoom in by scrolling my mouse wheel while holding ALT.In earlier versions this didn't matter, and since rotating and panning requires you to press ALT anyways, it's much easier to keep it pressed while zooming, too.However, since this update, nothing happens when holding alt and scrolling, instead you need to zoom in with the right mouse button which is slower, or let go of alt.Please at least give us an option to revert this, since it slows me (and I assume others too) down a LOT, and since ALT+Scroll isn't a shortcut used by anything else either.