Substance 3D Painter

benb89074340Participating Frequently

Painted strokes disappearing- even after savingReleased

I have discovered this twice today after many hours of painting several lines across my spaceship model to create panel lines. It will seem as though everything is working fine, but at a certain point I will realize that detail I have added will just disappear. I save often, and the lines will still be present after saving- I'm not sure when it is happening or what is causing this work to disappear. I did not reimport model at any point- it was imported when I originally created the Painter file. For the layer, I am using a fill layer with a black mask and painting the lines as white lines to the mask, rather than painting in a regular layer. My next step will be to just use a regular layer, which may or may not fix the issue. The model has a fairly large set of UDIMs (41 total). Is Painter just unable to handle that many UDIMs (sized at 4k)? Or has anyone else experienced this before and found what might be causing it?

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ikhxsParticipant

AO baking error in substance painterOpen for Voting

I got an error when doing bake ambient occlusion. the AO display looks inappropriate, with strange patterns, completely unable to detect the angles on my object. On all the 3D objects that I use, the results are the same. Here I give an example of only using a cube because the results will be more certain, it is impossible to experience a wrong backface or UV. but the result is still like this. what do I have to do ? This bug occurred suddenly. 

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alan_3011Participant

Substance 3D Student verification code for Identit-e code not receivingOpen for Voting

Hello. This is ongoing issue for almost a month ( I checked previous threads ).1. Nothing in spam folder2. Code can magically be send manually by a support team member, but not automatically.3.  Identit-e support team told me that issue is purely on Adobe's side.   Why this is not fixed yet? If you want to force student to buy product instead - don't give them false hope and just say so.

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raymonda71404098Inspiring

Substane to Iray

Hello folks,                         Could anyone advise on the export set up for exporting textures from substance painter to Iray for 3 ds Max. I am thinking it may well be the pbr metallic roughness one but not sure. ThanksRaymond.

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DJ3762506423ttKnown Participant

i keep having a dark spot on my model

no idea why, and nothing ive done adjusting it in blender has fixed it, need help,  the bottom of the box is grey like it has a shadow baked into the mat 

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ArtbencoParticipant

White screen when loading Substance PainterOpen for Voting

Since the latest update of Substance Painter I keep getting the white wall of never ending sorrow. The white fog of a crashed start. I have a Huion drawing tablet that I used with all the previous versions.... until now. The only solution I have found to be able to run the program is to 3. Reset Interface:If the problem is related to window placement, reset the interface to its default layout within Substance Painter's settings. I do this by deleting a folder within the reg edit and delete a preference folder. This resets substance and as long as I have it load on one of my main screens (not the tablet) it loads up. I have to do this everytime - this is ridiculous! I dont have any trouble with Photoshop so why am I getting this issue with sub painter. I have the latest Huion driver and Ive been through your conflict list. If it was anything else it would not load at all - it is down to that folder having to be deleted everytime. Please can sombody give me a more permanent sol

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Festive_Galaxy4210Participant

Unable to request substance education codeOpen for Voting

Hello,  I have followed other forums about this issue but to no avail. I've tried creating multiple diffrent emails (both gmail and outlook ones), I've tried using diffrent search engines in case that was interfearing, and I've even gone through old emails to see if there waas a way to request it from there, but again, to no avail. Dose anyone know a fix for this? I'm able to put all my details into the "submit your request" section, but im just not reciving the confirmation email after checking my spam folder and everything.  Thx,  Matth

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manuela_5288Participant

Pacote Substance para estudantes

Bom dia!! Estou tentando ter acesso ao pacote Substance para estudantes mas não recebo o código para verificação, nem mesmo um email negando o acesso. O que devo fazer?

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admirable_navigator2922Participant

No verification email received for Adobe Substance 3D Education VersionOpen for Voting

Hello, I successfully entered my email to apply for the Adobe Substance 3D Education version, and the page confirmed it was submitted. However, I never received any verification or approval email, even after checking all folders (inbox, spam, etc.). I contacted customer service, but they said the education/free version is not within their support scope and told me to ask here instead.

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KeyframerParticipant

Can't follow tutorials because of missing assets

I am using the trial version and trying to go through the Spiderbot tutorial. "Materials" is the only asset list that is not grayed out. I can't select anything else. Most of the materials are missing so I am not able to follow the tutorial. How am I suppsed to learn it? What is the point of a trial if I cant even follow tutorils? Adobe!!!!

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smessierobjectsParticipant

Export only UDIM tiles and not by texture set/material group

Taking a crack at a UDIM workflow on a character and I've separated the model into various material groups purely so I can hide visibility quickly in painter (the character has layered attire).  My mat groups don't adhere per UDIM tile, and I have a few groups that share UDIM tile space.  This means I'm exporting split up textures because painter wants to export everything by mat group.  Is there a way to export textures only per UDIM tile?  Otherwise it seems the only option is combining the split textures in photoshop, which is a pretty annoying step when iterating.  Or perhaps there's a better workflow I'm just not seeing.  Please let me know if you need further info!

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admirable_navigator2922Participant

I haven’t received the email to verify or review my education version application.Open for Voting

您好，我成功輸入了申請 Adobe Substance 3D 教育版的電子郵件，頁面確認已提交。但是，即使在檢查了所有資料夾（收件匣、垃圾郵件等）之後，我也從未收到任何驗證或批准電子郵件。我聯繫了客戶服務，但他們說教育/免費版本不在他們的支援範圍內，並讓我改為在這裡詢問。

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AshimGCommunity Manager

🎉A New Home for the Adobe Community 🎉

Hello Adobe Community,    We are so excited to share that we have a new home and, it is better than ever! You can find the new homepage at community.adobe.com or adobe.com/community.      The Adobe Community is more than just product forums—it’s a place to connect, get inspired, and grow as a creator. Our new Community homepage brings it all together in one central place, giving you a clearer view of everything available to you. Whether you’re here to learn, contribute, or just explore, this community is for you — a place where ideas grow, connections form, and your voice helps shape the future of our products. This is your Community.   So, what’s new: A streamlined homepage where you can explore product forums, browse creative inspiration galleries, and discover upcoming events—all in one place. A new Creator Spotlight section featuring community members like you and highlighting your work and giving you quick access to starter

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peppe_esposito0605Participant

wood knots

I saw this video: https://youtu.be/GX_WYrPoaOk?si=i4QDFN-YBm65YuQt I sent  a comment asking to clarify the tecnique but I didn't receive an answer. Is there somebody who can help me?

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Ville38064262n56qParticipant

Substance Painter Student License request email not showing upNot Prioritized

I've submitted 2 seperate gmails to test this. I've waited 2-3 days, yet I have recieved nothing. Nothing in my spam nor junk files. I've tried to resubmit the request, yet it says "UniqueID already exists".  So I'm assuming the request is still being handled, but I doubt it should take this long. 

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Florin26518249pxs4Participant

Missing manipulator/translate tool in 2D View for Substance 3D Painter 11.0.1 build 4315

Hello, where do I enable the manipulator in 2D View please? It seems to be missing on my screen :(.

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MFM-ArtInspiring

Substance painter performance degrades after a few minutes from opening.

Hey there!Ive been having an issue past couple days coming from no where, my performance just tanks and makes both the camera and mouse movement very jittery. Can't put a finger on what it could be as I've never had this issue before and my ram/vram are barely touched, and nothing else seems to be bogged down on my computer so I'm assuming its exclusive to substance.and here is my rig information just incase GPU: RTX 3090    Driver 512.15CPU: Ryzen 9 3900xRAM: 64 GB 3600 Trident zEverything is running more or less stock on windows 11.

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SempooParticipant

Anisotropy on dome

Hello Community I have hard time trying to set up anisotropy on simple dome. But in Blender it is a piece of cake:  How to properly do it in Painter?

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kenneth_1768Participant

Creases

So, if you have a crease where two meshes meet can substance show wear or grime in that crease if they are separate meshes or does the crease need to be where polygons meet in the same mesh. I have complex object made of separaste meshes and I can't get grime or wear in the creases. Thanks

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kenneth_1768Participant

Another AO map problem

HelloI tried all the fixes here and it didn't quite solve my problem. I am trying to bake maps for a boat model and the ambient occlusion map and the thickness map have weird pixelation. Photo included. I have used the settings online in various tutorials and I have tried to import different models, same thing. Any help?

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bog_witchParticipant

Texture Export Trouble

I am trying to export a custom texture file, but the specular is not exporting. I am receiving the following error codes: [MapExporter] The input map 'Specular' needed by the map 'fatigues_s' of the texture set 'DefaultMaterial' isn't available because: 'Specular' channel is missing in your texture set.[MapExporter] The input map 'Glossiness' needed by the map 'fatigues_s' of the texture set 'DefaultMaterial' isn't available because: 'Glossiness' channel is missing in your texture set.[MapExporter] The map 'fatigues_s' can't be generated for the texture set 'DefaultMaterial'. I have enabled the specular level in the channels. I have also painted a layer using metal settings and set a metal material on some of the items in the texture. I am not sure what I am missing.

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kristal_6038Participant

Payment info on educational licenses

Hi, recently my 1st year of educational license for Painter 3D expired and I was trying to renew it since i need for college but i am requested to update payment info. I never actually gave any payment methods as the license gives you "free" usage of the app so now i don't know what i can do to get the license to work correctly. 

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Mónica30078074y04kParticipant

Access Denied

I just redeemed a code to use the app as a student for 12 months, but I get this error every time I try to open it: You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.Reference #18.ab173e17.1685076129.ba91150 My log is C:\Users\monic\OneDrive\Documentos\Adobe\Adobe Substance 3D Painter

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Nicholas5E34Participant

How do I export Ambient Occlusion Maps?

Hello all, I wanted to ask if it is still possible to export ambient occlussion maps from substance painter, as after the recent update I can't seem to find a way to manually expost it anymore, and I am unsure which setting I have to change to bring back the ability to expoert the baked ambient occlussion map from the program to be used in other software like blender. Does anyone have an advice on where this setting can be found if it is still there? (I am using a PBR workflow in substance with openGL normals, andattempting to export with blender BSDF at the selected export setting currently)

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