Substance 3D Stager

A few months ago I had the free trial version of Adobe Substance Stager and it worked fine. We recently decided to purchase the Adobe Substance plan, but now Stager no longer works on my computer. Whenever I open Stager, the viewport only shows a blank black screen. The toolbars are visible and working, but if I drag an object or material into the viewport, nothing happens. Also, I can only close the program by ending it via task manager.I am on a Windows 10 Home XPS 8900 with 16GB RAM and an Intel Core i7 processor and a Nvidia GeForce GT 730 graphics card with the Game Ready driver (there are no Studio Drivers available for this card). The Nvidia driver is up to date; Stager is up to date. I have tried uninstalling and reinstalling Stager multiple times, as well as trying older versions of Stager in case it was a problem with a recent update.  I am not sure if this is a compatability issue with my graphics card (which is rather old) or what. Any help/info is appreciate

I'm having problems getting my renders to complete. I keep getting the error message "A problem caused the application to stop working correctly." I need my final output to be in high resolution, however the small details like lighting acuracy aren't quite as important. I'm using the snapshot function to get files that will work for now. Any tips or settings that may help get a final render? iMac Pro (2017)Processor: 3 GHz 10-Core Intel Xeon WMemory: 32 GB 2666 MHz DDR4Graphics: Radeon Pro Vega 56 8 GB 

iMac 5k 27" 10-core i9, 128 DDR4, MacOS Big SurI had been working on a project in stager that I had brought over from Dimension (opened the dimension file in stager and then stave as stager file.sgg. I was working on modifying some materials applied to an object when the decals I had applied previously disappeared and a dialog box came up saying "A problem caused the application to stop working correctly"...I closed out stager and re-opened the file but the same dialog came up. in desperation I uninstalled, rebooted and reinstalled. Now the application seemingly hangs on opening with the splash screen saying "loading application..." for hours and hours on end.I am stuck with an expensive monthly fee and no Stager. Ideas?

Hey, I've been trying to stage furniture over empty photos used for real estate listings. Is there a way to make the shadows act as if there was a wall behind them without actually putting in a 3D rendered wall? See below, theres a picture of an outdoor scene I was working on. The shadows act as if theres just flat ground behind them because the scene isn't aware of the wall in the background photo. Any solutions?   

I bought this FBX. to be used for a client, which appears to be soft and round, and when placed into Stager the object becomes angular. Looking for some tips to make it soft again, let me know! Images attached of goal verse rendering. 

I'm struggling to figure out a way to change the color of materials like glass, water, beer and hard plastic. IS there a work around to be able to change the color of these materials? Thanks!

I imported an .obj model with many layers and was able to apply materials and colors to my layers with no issues.  Our render looks great.  But now I need to apply an image to one of the layers.  I tried using the graphic "decal" option in materials but the image appears distorted (I had tried this in Dimension also, but had the same result).  I found another option, applying the image as a background (in the base color section).  The image now appears normal instead of distored, but I can't figure out how to resize to fit the model.  I've tried both .ai and .psd files of the same image and result is the same.

Hi,   New to the 3D-world. Is it possible in Stager to have a meterial that have bumps outside of the object. For example I want a cube with paint on it that should look like a rough roller painted it. I tried to have that effect on this stone but the top is smooth, but i want it to have texture on the outside.   Is this possible?

I tried everything and still can't render in Substance 3D Stager without it crashing, have no idea what I'm paying for if can't use software to complete projects. I have a 12th gen intel with RTX 3070ti, its a msi notebook. I sent an email for the first to support last weekend and still haven't received a reply of a fix after sending my log info.

Even though several users probably have the problem, unfortunately none of the suggested suggestions fixed the problem for me. I cannot use the GPU rendering. I have a Nvidia Quadro t1000 max-q in my Windows laptop. I would be very happy if you could help me.Also, the program crashes when I try to render without the GPU.I also checkt my driver ist the news version.Best regards

please, help, some custom 3D files for materials or models haven't got a preview icon. I would like to see a preview for every .sbsar and .fbx files on Substance 3D Stager, Dimension and so on...I hope there be a way or they could soon update the programs to do so. Thanks a lot,Salvo

Hi, as I open the trial version of 3D stager it seems work. But, as I insert a simple model, like the ones already included in the program (like cube, sphere, etc.), the program stops to work: I can do anything, even close the program. Please, can you help me in fixing the issue? Thanks!

hi,I would like to use the material named "Silicon Shiny Print" in Substance 3D Stager, but I can't change the default text ("Your Text").In the preference there is a menu to choose the text option, but a "Text" field should also appear where you can change the default text, but I don't see it here... What am I wrong? Thank you,Salvo

Hello,  My physical lights are not producing light. Even at full exposure and intensity, they each emit barely anything. Any idea what I'm doing wrong? Thanks. A

Hello, I'm trying to import texture from the adobe library that are around 300MB in size, there is no loading bar and nothing happens, this is extremely frustrating

I am trying to export an image with a glass lens. I only need the image, not the background. In Stager, my background is white. When I export it to Photoshop, I can remove the white background layer, but the glass portion is no longer transparent. It still shows the white background through the glass. Is there a way to keep the true transparency of glass in the rendered image? Thank you.

There is a small team of engineers creating Stager. There is an even smaller number of experienced users who try to check in regularly and help out with questions. When you post a question or ask help with a problem, keep in mind that unless you give us enough information there probably isn't much we can do. Whenever possible, then, your post should include:Your platform and which OS versionThe version of Stager you are usingFor problems with objects, where the object came from or how it was created.For problems with materials or lights, where they came from and how they were created.Screenshot(s) of the problem.As much detail as you can about the steps you took before the problem struck.Anything you've already tried as a remedy.A post that says, in effect, "[X] didn't work" is a comment, not a question. Without more detail it is unlikely to receive a useful reply (or any reply). We pretty much ignore comments because they don't go anywhere. Anytime you collide with a serious prob

Textures are not covering the entire object area, this image is a final render. (Textures should be on the outside curves and camera unit)

Hi,I'm having issues getting Substance 3D stager to consistently work. I'm not sure if my files are too large (100mb-200mb), or if my computer specs arn't up to scratch. I've got an i9, 32gb ram with a NVIDIA GeForce RTX 3070. Ever time I create a slightly more complex file, it crashes and then seems to corupt that file to the point where I can't open it again (It just shows the loading screen indefinetly). I've downloaded the NVIDIA Studio Driver as recommended, and I've even created another user profile on my computer (As recommended by the chat support as the fix to the issue).  I have no issues with other rendering programmes, so can you please let me know if there is any additional drivers/patches that will help it run more smoothly.

Hello and good day 🙂 So in Adobe Dimension I was able to add more than one graphic to an object. Is this something that can't be done with Stager? I only appear to get the option to add a single graphic.  Thanks, James

Hi! Its the second time for me this happens. And I dont know why. When I click on "Create new" Ill get to the "design" page. But the background is all black and Im missing the checkerboard pattern so I can not start working with my 3D file. Why is that? 

Hey, I am a long time user of Painter and I finally downloaded Stage to test. I went through the tour and tried to render the final default scene, it never finished. I thought oh well, maybe this is too heavy for my GPU so I went back for a clean scene and added only a backdrop and a plane. I am trying to render in 512, max time 60 scs, full res. It simply never ends. My screen is showing me the "it can take some time etc" warning and the render never completes after several minutes.Bit disappointing.I have just read the forum posts and went to check my NVidia drivers, they are all up-tp-date.Anyone knows what could be causing the render to never finish?Tks!

Stager Photoshop render file contains a "Depth Information" layer. If I make 'changes' in the Depth Information layer?   How to I reapply this depth info change back in the rendered output layer?

When rendering with 450+ samples, i get white boxes in some of my renders. Not sure but i think these white boxes are "cameras" These white boxes are not an issue when rendering in lower quality. This makes me render all my content in low quality. I'd like to figure out why this issue exists. 

Hello,  I would like to make a moon in Stager. I have downloaded the color and displacement maps from this site: https://svs.gsfc.nasa.gov/cgi-bin/details.cgi?aid=4720 I had successfully made detailed looking moons in Photoshop before they got rid of the 3D features. Unfortunately, I cannot for the life of me seem to figure out how to:A) fit the map to a sphere without it looking stretchedB) if I apply a height/displacement/bump map to nearly anything in Stager, it comes out looking clumpy and absurd  I would greatly appreciate some guidance. Thanks.