App is crashing. Files not loading. | Outage Fixed - Sept 5th, 2025

[TykoDesignz]

As of Sept 5 10:36pm adobe express is not working and is unusable. Please fix this issue as I use this run my small business online and website posts. 

[jonathon_1110]

It's so frustrating! I will have to look at other editing software. There seems to be a lot of little issues that cost me a lot of time. 

[jonathon_1110]

I cleared the cache straight away. I don't use a VPN on my desktop. And no, no knew anything. 

It worked on my phone so I had to go on  there and edit text, music, and stock on there and then go back on my desktop and finish it off. 

If the issue persists tomorrow, I will let you know. Cheers.

[defaulthl1h5kenlwbp]

Hallo Community,

ich nutze Adobe Express NU (neueste Version) und habe ein schwerwiegendes Problem:

• Es wird nichts mehr geladen – weder Medien, Text, Elemente, Diagramme/Collagen noch Generative KI.

• Die linke Werkzeugleiste bleibt komplett leer.

• Ich habe bereits versucht: Cache und Cookies zu löschen, Browser zu wechseln (Chrome/Edge), im Inkognito-Modus zu testen und die App neu zu installieren. Leider ohne Erfolg.

Gerät/Umgebung: [z. B. Windows 11, Edge, Firefox

Ist das Problem bekannt und kann mir jemand helfen. Danke im Voraus.

Grüße

Danke

[defaulthl1h5kenlwbp]

Hello, 

I have the same problem. That is not acceptable. 

[Abhi-G]

For those running into the issue with empty panels (media, templates etc.), could you please try again now? We have deployed a fix that attempts to address this issue.

Thanks

Abhi G

[DenisVranjkovic]

Also have problem, butt when i search let's say ball or feather i get all results, no filtering, just all. Make no sense.

[Amitej S]

Hey @DenisVranjkovic, Welcome to our Adobe Express community! 

Can you share a screen recording of the search results that appear when you look for a desired asset? We'd like to see what experience comes up for you to investigate it. I'd also suggest you try once in incognito/private browsing mode to see if that makes any difference. 

Do share your observations!

[DenisVranjkovic]

Hello, as of yesterday everything related to search results are working. 

[JULIANA5C9F]

I'm having the same issue, templates won't load on chrome nor safari browsers, everything else works fine. What should I do? 

[Abhi.G @ ADBE]

Hi @JULIANA5C9F 

We are actively investigating an issue with templates not loading for some users.
I will post here when the issue is resolved; thanks for your patience.

Abhi G

[c.mcc]

My favorited templates aren't showing

[laura_rachelle1984]

I am also experiencing this issue for the last hour. Cannot search templates (just spins) or load any templates.

[Carlos21784076tjzn]

Opened the Adobe Express online version to create a presentation. None of the templates are loading.

Tried both Chrome and Safarin with no success.

Also tried the recently installed desktop version and the issue persists.

[lynsey]

Same with me. I am a premium member and I'm trying to create a document, and none of the templates are working. Is this no longer a supported product? And if so, why am I paying a subscription?

[Tyler29387242rgpk]

Templates and elements are not working. Nothing is loading when searching except my own files

[Gallery Manager]

This is happening to me too - just a big grey box where my elements are supposed to be. I've been trying to fix it for an hour. 

[Tyler29387242rgpk]

*Using desktop version. 

[Tyler29387242rgpk]

Even whern you go the main Adobe website for templates, the images are not loading: https://www.adobe.com/express/templates/ 

[ana_0102]

lleva así toda la tarde, no he podido hacer nada. Y de pago. Vergonzoso

[Papel y Pixel]

Yes! I am also expiernceing this on both desktop and browser. 

[Gallery Manager]

I’m experiencing a complete functionality failure in Adobe Express. I’m unable to add any elements—text, shapes, images, or anything else—to my project. Even the plus sign is unresponsive. I’ve tried restarting my browser and computer, clearing cookies and cache, running diagnostics (which came back 100% functional), switching browsers, and logging out and back in. I’ve also tested other files and attempted to create new ones, but those capabilities are broken as well. There are no errors showing in the browser console, and the panel remains grey or frozen regardless of what I try. This issue is affecting all files, not just one, and it’s preventing me from completing work-critical tasks. Any advice or escalation would be greatly appreciated.
Thanks!

[erin_lavoie]

I use the free version of Express to create social media content for my businesses and the amount of times I've cursed it's existence is immeasurable. Frequently frozen and glitchy, I couldn't imagine actually paying for this infuriating app. Right now, it refuses to load the various post sizes so I can't even begin my latest content creation. End rant.

[ana_0102]

Lleva toda la tarde sin funcionar y soy premium. Hacéis vosotros los trabajos que tengo que tener para mañana? Vergonzoso

[ana_0102]

Llevo ma´s de 4 horas intentando trabajar. Si pago Adobe es para que todo sea más sencillo y toda la tarde perdida. Eso sí, cobrar, cobrarán puntalmente. Es vergonzoso que el servicio lleve mal tantas horas seguidas. Planteándome cambiar,

[Tyler29387242rgpk]

I am also a premium member using Express for my job. This is unacceptable.