Bug: Linked brands/libraries not visible in shared template projects

Report · Sep 29, 2025

Last week between September 24/25 we noticed a change in the Adobe Express Project viewing: We could no longer see Brands or Librairies linked to the project. Inicially we only looked for the folder that it has been shown as before, but found that the side tab "Project Info" now in includes linked Brands and Libraries - however non of the pre-existing connections are shown, so we don't have any linked material for our users accessing with a link.

We use the Projects to share templates internally in our orginisation, but since it is with 80+ people we only share the link and not add people with mail. Until now we have had Brand folders with logos and graphic elements that the users can change with the quick replace function, but with the new setup the folders are no longer visible for the people accessing and opening templates.

September 25 and 26 we have expiremented with linking up Brands and Libraries to make it visible for the shared users, but with no luck, our internal users who is invited with a link can't see the shared graphics.

Is it no longer an option to share graphics, Brands or Libraries with collaborators expect from inviting mannually with emails?

We are testing in browser (Chrome + Explore) on both Mac and Windows mashines.

Report · Sep 29, 2025

Hi @Charlotte Bro37529716ku05,

Thank you for the detailed report! We understand how frustrating it is that Brands and Libraries aren’t visible in shared projects. We’ve shared your case with our engineering team. Does this happen with all projects? You could try clearing your browser cache or using a different browser.

^MM

Report · Sep 29, 2025

Thanks!

So far we have tested on 2 different Editor accounts and 2 different User/Viewer accounts (all 4 are individual machines), same issue. It is with all Projects that we have moved with the new update where Brands are no longer used for tempaltes.

Report · Sep 29, 2025

Hi @Charlotte Bro37529716ku05,

Thank you for sharing these details! We’ve shared your case with our engineering team and will update you as soon as we have news. Thanks for your Patience.

^MM

Report · Sep 30, 2025

Hi @Charlotte Bro37529716ku05 ,

Is the issue only happening when coming via link? If a user goes into project, are they able to see the linked brands?

Thanks

Report · Sep 30, 2025

As far as we know yes, it is only users coming in with a link. The people (primarly "admins") invited via mail, and therefor have the Project under their Projects tab, are able to see both Brand and Librairy through browser or app when using a template.

Report · Oct 01, 2025

Hi @Charlotte Bro37529716ku05 ,

Thanks for sharing this information with us. Can you please refresh and see if the brand is visible, please let us know if you still facing the same issue.

Thanks

Report · Oct 02, 2025

It works with Brands now when we test, thank you! What seemed to be the issue?

Libraries still aren't visible for users entering though the link.

Report · Oct 02, 2025

Hi @Charlotte Bro37529716ku05,

We’re glad to hear that Brands are now working for you — thanks for the update!

Regarding Libraries, could you confirm:

Does this happen with all projects or only specific ones?
Are users on desktop, mobile, or both?

We’ve shared this with our engineering team, and any additional details you provide will help them investigate and resolve the issue faster. Thanks for your patience!

^MM

Report · Oct 06, 2025

For Libraries:

We have tested multible Projects, non work with Libraries.

We are using both desktop app and desktop browser

Report · Oct 06, 2025

Hi @Charlotte Bro37529716ku05,

Thanks for sharing this information. Our team is already working on fixing it, and we will keep you updated as soon as possible.

Thanks for your patience and your understanding.

^MM

Report · Oct 07, 2025

Hi @Charlotte Bro37529716ku05 ,

Could you please clarify what exactly isn’t working for you with Libraries inside the Project? Is it related to the Copy Link workflow, or is it a different issue?

ˆMM

Report · Oct 07, 2025

The issue is the same as what was for the brand (which is now fixed) 🙂
When using a template, accessing the project with a share link, they can't see the library that is link to the project - and thereby the files in the library can't accessed.

Report · Oct 07, 2025

Hi @Charlotte Bro37529716ku05,

Thanks for sharing. I will keep you posted as soon as I have an update.

^MM

Report · Oct 07, 2025

Hi @Charlotte Bro37529716ku05 ,

Our engineering team has resolved the issue, can you please check and let us know? Your feedback is highly appreciated.

Thanks

Report · Oct 07, 2025

We can't get it to work, and now the brands also doesn't work (again).

First screenshot is from my end (with edit and view rights in folder): I can see that both brand and library have a linked destination to the project and I have tried relinking them.

Second screenshot is from a collegues view (only access through shared link): here we only see that there is a brand connected.

And last screenshot is from when same person tries to replace a link, choosing brand as replace option. Here they don't see the brand that was linked to the project.

Report · Oct 08, 2025

Hi @Charlotte Bro37529716ku05 ,

I'm sorry for the frustration that might caused. I have shared your feedback with our engineering team and they working now on a fix and I will update you as soon as possible. Thanks for your understanding.

^MM

Report · Oct 09, 2025

Hi @Charlotte Bro37529716ku05 ,

Here’s an update regarding the issue where opening a brand or library via a copy link did not display it in the respective listing. The problem has been resolved on our side, and we are no longer able to reproduce it. It should now be working correctly for you. Please let us know if that's working for you.

For the other part of the issue, we are still working on a fix and will update you as soon as possible.

ˆMM