Buttons unavailable in Adobe Express moble app

[caryh64729408]

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

[dakotaandrei]

using the ipad app and the shapes of the grey and purple download and share buttons are in the top bar, but the button text and what makes them buttons are gone. also missing are the undo/redo keys and anything else from the top function row.

[sharp_Melody5904]

Hi exactly the same over here since around 9h30 am.

Can someone please give advice ?

Many thanx

[sharp_Melody5904]

all the buttons

[sharp_Melody5904]

Sorry to bother again 

Can somebody from Adobe help please ? It's becoming urgent as the issue is pending now for several hours

many thanx

[mahmoud_5524]

Hi @sharp_Melody5904,

We understand the urgency regarding missing buttons in Adobe Express mobile. Please try these steps:

1. Restart the app and make sure it's updated from the Google Play Store.

2. Clear cache and data: Settings → Apps → Adobe Express → Storage → Clear Cache & Clear Data.

3. Check permissions, especially Storage.

4. Reinstall the app if the issue persists.

If still not resolved, please share: device model, Android version, app version, and if it occurs with a specific project. This helps us investigate further.

^MM

[sharp_Melody5904]

Sorry not android over her
Apple IPhone 14 plus
iOS 18.6.2


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[jeffrey_0234]

Hello, I am having the same issue on both my galaxy phone and tablet. I have tried all of the suggestions below and the buttons on the top tool bar are still not showing up. All that's there are a bunch of grey circles that do not do anything. Please help.

[sharp_Melody5904]

0.0.1 version

Happening on all the projects

Impssible to use the app

[defaulthprc89lej0vi]

Hello, I have the same issue, and it's been happening since two days ago.  I have reinstalled the app and still have the same issue. It is urgent that this matter gets fixed right away, please. I need the app and the service, I use it every day. 

 

[Tarun Saini]

Hi @defaulthprc89lej0vi,

Thanks for reaching out! We've shared the issue with our product team. Once there is an update, we will keep you posted.

Regards,

Tarun

[sharp_Melody5904]

Adobe team, do you have any idea of how long this is going to take to fix the problem ? Last time there was one it dealt with a couple of hours. If I reinstall the app should I expect data loss or my project will still be there when I log in ?

Thanx 

[Tarun Saini]

Hi @sharp_Melody5904,

As a workaround, can you please try using the download button from the Home (Your Stuff) section, and let us know if that helps?

Regards,

Tarun

[David_Valerio1658]

Hello. After the Samsung (Adroid) update that I installed yesterday, Adobe Express won't load the pages icon at the top, nor the one to save the file. Thus, the app is useless. Please, help!

[jeffrey_0234]

All that seems to do for me is open up the document and not prompt the download.

[Cocawa]

I'm on a iPhone 15 running latest ios, tried deleting app and reinstalling. No change. Still have those 5 dull gray circles on the top right of app. Still can not download.

please rectify ASAP! Thanks

[sharp_Melody5904]

Thanx for the tip Tarun but I'm afraid downloading is just one of the problems because it's just one of the ... buttons which are actually grey not usable rounds since this morning 😞

Can't switch from one image to the other, can't go bak to the project overview... in one word can't use the app and it happens to be my number one tool producing - mobile first - dozens of files per day for business purposes. 

Please help

[Amitej S]

Hi all, our team is investigating the issue and will share the updates here. 

 Until then, you may want to try exporting the project through the webapp so it doesn't hamper your work and deadlines. 

Thanks for reporting this, and we appreciate your patience. 

[calm_curiosity5EBF]

Mismo problema por aca necesito urgencia en la respuesta para que me resuelvan el problema de los botones en gris.

[Chevar238633582s4o]

I am having the same issue using my ipad. I've deleted the app and restarted my Ipad. Is there another way please share .

[katibatie07]

 I have no top right options in the app. I have uninstalled, reinstalled, signed out etc... The options only show on my computer but not in the mobile app.

[sharp_Melody5904]

Quick update

Everything is working again over here.

Thanx for having helped 😉

[LessRamos]

En Ios y en Android tiene el mismo error que no se muestran los botones de la parte superior. En cambio la versión de escritorio no tiene ese problema. 

[calm_curiosity5EBF]

Como lo arreglaste yo sigo con el problema 

[defaulthprc89lej0vi]

@sharp_Melody5904  how did you get it to work? how did you resolve the issue? Still not working for me. I have an apple device. 

[sharp_Melody5904]

Did nothing special a part from waiting and keeping on trying opening the app.

And it worked again.