Buttons unavailable in Adobe Express moble app

[caryh64729408]

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

[user1398930]

I'm on an iPhone and iPad. I've tried reinstalling the app and restarting my device. Nothing works. Same blank bubbles where the buttons should be. 

[Chevar238633582s4o]

I'm having the exact same issue 

[magnificent_society5120]

Habe das gleich problem

[LDNAT5]

 

[Amitej S]

Hi @LDNAT5, This is an ongoing issue affecting some users, and our team is investigating it. We will share the updates about it here. 

 Until then, you may want to try exporting the project through the webapp so it doesn't hamper your work and deadlines. 

Thanks!

[jaydipietro]

Same issue here all day. Uninstalled reinstalled, restarted iPhone and no improvement. 

[javierv45785449]

It's frustrating! I updated to the latest version 20.0.0 and everything's still the same! With the phantom export buttons.

[user1398930]

@Amitej S how exactly do we use the webapp to export? When I go to the web version it only gives me the option to download the mobile app. Do you have to be on a desktop? 

[Tarun Saini]

Hi @user1398930,

Welcome to the community! Yes, this workaround can only be done on the desktop.

Regards,

Tarun

[sharp_Melody5904]

Second update of the day : I seem to be having cried victory too soon !

The grey useless buttons are back 😣

The app is not working agaon.

Please keep us update 

[David__B]

I know our developers are still working on the issue. If you have access to a computer please try downloading from there using a web browser at https://adobe.ly/4najf89

Thanks,
Dave

[Tired_af_]

Same issue with Android version on all devices 

[natalia_3335]

Same problem here. Still can't use it to export my work. I've to use desktop to export, than transfer the file to cloud and then download to my iPhone to use it. Why there's no solution yet? Hope you can help as soon as possible. 

[benjamin_3927]

I'm having the exact same issue. 

[unique_Flamingo5C7E]

Hi! I can't downloaw the creativities because the buttons are disabled. It's on the App for iPad. And in the browser I'm not able either.

[thejanebradbury]

@unique_Flamingo5C7E This is a known issue and is being investigated. I have moved your post to the thread where this is discussed so you can follow updates. 

[jaydipietro]

Just downloaded and installed the latest update, you would think it would include a fix for this problem. But nope. Adobe you need to do better. 

[sharp_Melody5904]

Any idea of how long this is going to take ?

Even if I'm grateful for the workaround tips you published in th thread, it's highly complicated to work without le mobapp.

[jaydipietro]

 

[jaydipietro]

 

[mahmoud_5524]

Hi @jaydipietro,

We truly appreciate your patience while our team continues to work on a resolution. We will keep you updated as soon as a fix is available.

Thank you again for your understanding.

^MM

[nidal_ring]

Same issue here on Android OS!!! Waiting for the the solution from Adobe Team.

[mahmoud_5524]

Hi @nidal_ring,

We will keep you updated as soon as a fix is available. Thank you again for your understanding.

^MM

[Abhi.G @ ADBE]

This should be fixed now. Please restart you app to pick up the fix. Let us know if you still run into issues.

Thanks
Abhi G