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"Schedule" Button greyed out

New Here ,
Aug 22, 2023 Aug 22, 2023

Hi there,

when trying to schedule a post, the "schedule" button remains greyed out - what am I doing wrong here?

Bug Unresolved
TOPICS
Social Media
897
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8 Comments
Community Expert ,
Aug 22, 2023 Aug 22, 2023

Hello @Dennis258809954cls, can it be about the information that says "Posting directly to stories and reels is not working in beta yet etc"? I'm not sure if "Instagram Everyday Productions" is under those categories nbut that might be the issue. Hope this helps!

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New Here ,
Aug 22, 2023 Aug 22, 2023

Hey Akin,

thanks. However, I'm only trying to schedule a post - not a reel or story. So wondering what I might be doing wrong.

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

Oh I missed that sorry 🙂 I'd check "Publish Now" option to see if it's a schedule specific issue.

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New Here ,
Aug 22, 2023 Aug 22, 2023

Doesn't do the trick either.

When I unselect Instagram enterly, I can schedule a post, however still aiming to do so on Instagram 🙂

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

But does the "Publish Now" work? At least that way we can tell the problem is Schedule related not publish, also I'd check with a different IG account (not sure if it's a business IG, as now beta doesn't support creator/personal IG accounts to use the Schedule function)

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New Here ,
Aug 22, 2023 Aug 22, 2023

Nope, publish now does not work either.

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

Oh ok then, problem is not Schedule specific, I'd check with a test IG account etc, let's see maybe another expert/designer can be helpful.

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023
LATEST

Hi @Dennis258809954cls 

 

You may also want to try disconnecting your IG account and reconnecting it.
https://helpx.adobe.com/express/using/connect-social-media-accounts.html

 

If you continue to face difficulties I'd recommend reaching out to and working with our support directly.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Best,
Dave

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