"Schedule" Button greyed out

[Dennis258809954cls]

Hi there,

when trying to schedule a post, the "schedule" button remains greyed out - what am I doing wrong here?

[AkinGn]

Hello @Dennis258809954cls, can it be about the information that says "Posting directly to stories and reels is not working in beta yet etc"? I'm not sure if "Instagram Everyday Productions" is under those categories nbut that might be the issue. Hope this helps!

[Dennis258809954cls]

Hey Akin,

thanks. However, I'm only trying to schedule a post - not a reel or story. So wondering what I might be doing wrong.

[AkinGn]

Oh I missed that sorry 🙂 I'd check "Publish Now" option to see if it's a schedule specific issue.

[Dennis258809954cls]

Doesn't do the trick either.

When I unselect Instagram enterly, I can schedule a post, however still aiming to do so on Instagram 🙂

[AkinGn]

But does the "Publish Now" work? At least that way we can tell the problem is Schedule related not publish, also I'd check with a different IG account (not sure if it's a business IG, as now beta doesn't support creator/personal IG accounts to use the Schedule function)

[Dennis258809954cls]

Nope, publish now does not work either.

[AkinGn]

Oh ok then, problem is not Schedule specific, I'd check with a test IG account etc, let's see maybe another expert/designer can be helpful.

[David__B]

Hi @Dennis258809954cls 

You may also want to try disconnecting your IG account and reconnecting it.
https://helpx.adobe.com/express/using/connect-social-media-accounts.html

If you continue to face difficulties I'd recommend reaching out to and working with our support directly.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Best,
Dave