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Can't use the unlimited credits

Community Beginner ,
Nov 03, 2025 Nov 03, 2025

I have the 7.000 credits monthly as well as the 50.000credits monthly, as I am a member of the Adobe VIP community.
I want to generate a video in firefly, and this should work at the moment, as all video generations are free until first of december, right? But it tells me that I do not have enought credits.

What can I do now?

Bug Unresolved
TOPICS
Credits and Subscription , Generate Video
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1 Comment
Community Expert ,
Nov 03, 2025 Nov 03, 2025
LATEST

Hello @Florian F�ger,

Thank you for your message. 

The free generations are images (any model) and videos (Firefly model only). If you are generating using a video model other than Firefly, it is not free. Double check how many credits you have left by clicking on you avatar in the upper right corner to see if you have sufficient credits for the generation you are trying to do. It lists how many credits the generation you are about to do will expend:

droopydog500_1-1762184046867.png


Thanks,
    droopy

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