I had the same issue, I created videos with Luma Ray, they all failed and it used up all my credits. I wont be buying more credits so Adobe is probably loosing a lot of money due to this and not refunding credits, no guarentee that if the video generation fails that you wouyld get your credits back like on other platforms.
It is still happening. i am referencing IMAGE generation. It is with EVERY SINGL ATTEMPT, not just after a while. The only way I can find to work around the MAJOR BUG is to go to my history, choose anything, then put in my new prompt and parameters. And then, after a few working generations it devolves into "something went wrong" with every attempt. My cache is cleared, I am using Google chrome on a Windows 10 computer. Kartika said they were aware of the problem and working on it over a week ago. Nothing has changed. Firefly is broken, (but still charging me).
Hi, thanks for getting back. No idea about a column saying "your stuff." I have a video history in the bottom. I can click the generated video but cannot play it.
Hallöchen! Ich habe versucht, mit Ray3 HDR ein Video zu erzeugen, aber es wurde kein Video generiert. Soweit ich das ersehen kann, wurden mir aber 1875 Credits abgezogen 😞
Thanks for reaching out, could you check under "your stuff" on the left menu column and then "generation history" to see if you see the generated video?
Venho relatar que utilizei 1.250 créditos para gerar um vídeo utilizando o modelo Ray3 no Firefly, porém a geração apresentou erro e o vídeo não foi concluído. Mesmo assim, os créditos não foram estornados automaticamente.
Peço, por gentileza, que verifiquem esse caso e realizem o estorno dos créditos correspondentes à tentativa com falha.
I was creating using Ray3 at 720p... start and end image to video- two of the jobs went grate, then i hit generate and it showed me "something went wrong" clicked generate again "something went wrong"... checked credit and despite i did not recive generated video i got charged credit... lost about 3k of cradit as one image is 500 credit... Even subscrived for more credit, spent it all and yet couldnt generate using Ray3.. it did my desired result.. others did not... Ended up with canceling subscriptions as why should i pay if i cant get out a simple one to other image evolve. Even more if i have a high chance i might not get the results yet get charged for it... First time disappointment with Adobe
Thank you for your message. I am sorry that you experienced this problem. Adobe has advised that they believe the cause of this has been identified and they are working to fix it.
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