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AE 2025 Crashes When Using Certain Fonts (No Issues in AE 2024)

Oscar28382254g6of
Community Beginner ,
Dec 09, 2024 Dec 09, 2024

I'm experiencing the same issue described in this thread: https://community.adobe.com/t5/after-effects-discussions/error-the-font-dictionary-can-t-be-read/m-p...

 

Basically, choosing certain fonts causes AE 2025 to crash.

In my case, Adobe Clean Fonts works fine for most styles, except Bold. There are other fonts that cause crashes, but the reasons seem random.

 

I have no issues with these fonts in AE 2024, and all my coworkers (8 people) are encountering the same problem. This makes me doubt that it's related to font corruption.

 

Here’s what I’ve tried so far:

  • Reinstalled Adobe Clean Fonts.
  • Deleted all versions of AE from my machine.
  • Cleared the cache and removed leftover folders from Program Files and AppData.
  • Reinstalled AE 2025.

 

I'll attach screenshots/video and a sample file.

 

Are you experiencing the same issue? Any clue?

Bug Unresolved
TOPICS
Crash , Troubleshooting
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correct answers 1 Correct answer

Oscar28382254g6of
Community Beginner , Dec 09, 2024 Dec 09, 2024

Okay, I found a solution.

I downloaded the fonts from https://developer.adobe.com/console/3502111/servicesandapis 
So the main version of the fonts, the .otf is giving the error, but the .ttf version works

I had to unistall the font and install the .ttf (having both versiones installed at the same time still gives the error)
AdobeClean-Regular.ttf
AdobeClean-Bold.ttf

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3 Comments
Oscar28382254g6of
Community Beginner ,
Dec 09, 2024 Dec 09, 2024

I run it with Enable Logging

 

[...]

Ticks = 3562 <31300> <GPUFoundation> <5> Done loading modules, sec: 0.271481, device: CUDA(0)
Ticks = 3562 <31300> <GPUFoundation> <5> Done loading modules, sec: 0.216987, device: OpenCL(1)
Ticks = 3687 <3816> <FontServer> <5> CBIBError GetNumCodePages: can't fetch cmaps AdobeClean-Regular
Ticks = 3687 <3816> <FontServer> <5> CBIBError GetNumCodePages: can't fetch cmaps AdobeClean-Bold
Ticks = 4672 <3816> <FontServer> <5> 2 ctSync_msec:0 ctSeed:0 dicts:2435 total_msec:1203
Ticks = 4687 <3816> <ALOG> <5> BEE Birth BEE Birth
Ticks = 4687 <3816> <BEE_WorkQueue> <5> thread main stack size: 8388608

[...]

Ticks = 29922      <3816> <TXT> <1> SetTextStyle CBIBError: sfntread library error
Ticks = 29922      <3816> <CPanoProjItem> <1> DrawImpl error: 14
Ticks = 29922      <31020> <ALOG> <5> U U_Sev_PROBLEM After Effects error: Error attempting to duplicate a text object. Skipping the text layer. ( 76 :: 53 )
Ticks = 29969      <31020> <ALOG> <5> ReportError StackCrawl dvacore::debug::GenerateStackTrace ( @ 0) (dvacore.dll+0x0000000000139286)
U_ScErrorDialogAggregation::~U_ScErrorDialogAggregation ( @ 0) (U.dll+0x000000000003A6E5)
Up_Report16 ( @ 0) (U.dll+0x000000000003D961)
U_ReportError ( @ 0) (U.dll+0x000000000003BDDD)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000047D145)
TXT_UpdateFonts ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001080)
_NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x00000000000026D5)
RtlCaptureContext2 ( @ 0) (ntdll.dll+0x0000000000123846)
TXT_SLOStreamHandleAdapter::TXT_SLOStreamHandleAdapter ( @ 0) (TXT.dll+0x00000000000668D3)
TXT_Doc::TXT_Doc ( @ 0) (TXT.dll+0x0000000000017E39)
BEE_TextDocumentStream::CopyDefaultKey ( @ 0) (BEE.dll+0x0000000000585F81)
BEE_TextDocumentStream::Read ( @ 0) (BEE.dll+0x000000000058A2DA)
BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x000000000074817D)
BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x0000000000747F9B)
BEE_SaveTypeToAppVersion ( @ 0) (BEE.dll+0x00000000005348BC)
BEE_TextTransaction::ValidateStateEnded ( @ 0) (BEE.dll+0x00000000006134B2)
BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x0000000000766276)
BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x0000000000769435)
BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x00000000007631C8)
BEE_ScRenderItemOverridesUndoGroupBase::Do ( @ 0) (BEE.dll+0x00000000007982A8)
dvacore::threads::ThreadSafeQueueBase::operator= ( @ 0) (dvacore.dll+0x000000000002E89E)
dvacore::config::PurgeMemory ( @ 0) (dvacore.dll+0x00000000000CA0F7)
egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler ( @ 0) (MEE.dll+0x000000000001B26B)
dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000C9E76)
dvacore::threads::CreateAsyncThreadedExecutor ( @ 0) (dvacore.dll+0x0000000000030F7B)
dvacore::threads::NamedThreadInstance::Join ( @ 0) (dvacore.dll+0x0000000000221DC2)
dvacore::threads::NamedThreadInstance::Join ( @ 0) (dvacore.dll+0x0000000000221FFC)
dvacore::threads::SyncPoint::Wait ( @ 0) (dvacore.dll+0x0000000000220F28)
wcsrchr ( @ 0) (ucrtbase.dll+0x0000
Ticks = 29969      <31020 (BEE WorkQueue General Render Thread)> <AEErrorDialog> <4> Up_DlgShowC16
{
message (StringValue): "After Effects error: Error attempting to duplicate a text object. Skipping the text layer."
sourceLocation (StringValue): "( 76 :: 53 )"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003C528)
    Up_Report16 ( @ 0) (U.dll+0x000000000003DA95)
    U_ReportError ( @ 0) (U.dll+0x000000000003BDDD)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000047D145)
    TXT_UpdateFonts ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001080)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x00000000000026D5)
    RtlCaptureContext2 ( @ 0) (ntdll.dll+0x0000000000123846)
    TXT_SLOStreamHandleAdapter::TXT_SLOStreamHandleAdapter ( @ 0) (TXT.dll+0x00000000000668D3)
    TXT_Doc::TXT_Doc ( @ 0) (TXT.dll+0x0000000000017E39)
    BEE_TextDocumentStream::CopyDefaultKey ( @ 0) (BEE.dll+0x0000000000585F81)
    BEE_TextDocumentStream::Read ( @ 0) (BEE.dll+0x000000000058A2DA)
    BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x000000000074817D)
    BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x0000000000747F9B)
    BEE_SaveTypeToAppVersion ( @ 0) (BEE.dll+0x00000000005348BC)
    BEE_TextTransaction::ValidateStateEnded ( @ 0) (BEE.dll+0x00000000006134B2)
]
 
Ticks = 29969      <31020> <DBSync> <5> ProcessFromRenderThread ZANZIBAR-1: synchronization integrity correction: database timestamp mismatch: proj=69, sanity=70
Ticks = 29969      <31020 (BEE WorkQueue General Render Thread)> <assert> <5> Assertion Failed
{
expression (StringValue): "sev != U_Sev_PROBLEM && sev != U_Sev_FATAL"
hash (Guid): "f565453f-147a-2290-3a36-234800000049"
message (StringValue): "Up_PostError:  After Effects error: Error attempting to duplicate a text object. Skipping the text layer."
sourceFile (StringValue): "D:\releases\dva\AfterEffects\src\pkg\U\indep\U_Err.cpp"
sourceFunction (StringValue): "Up_PostError"
sourceLine (std::uint64_t): "471"
timestamp (StringValue): "2024-12-09T10:46:59.0Z"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    dvacore::debug::DoSimpleAssert ( @ 0) (dvacore.dll+0x0000000000110286)
    U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003D4CA)
    U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003C75B)
    Up_Report16 ( @ 0) (U.dll+0x000000000003DA95)
    U_ReportError ( @ 0) (U.dll+0x000000000003BDDD)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000047D145)
    TXT_UpdateFonts ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001080)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x00000000000026D5)
    RtlCaptureContext2 ( @ 0) (ntdll.dll+0x0000000000123846)
    TXT_SLOStreamHandleAdapter::TXT_SLOStreamHandleAdapter ( @ 0) (TXT.dll+0x00000000000668D3)
    TXT_Doc::TXT_Doc ( @ 0) (TXT.dll+0x0000000000017E39)
    BEE_TextDocumentStream::CopyDefaultKey ( @ 0) (BEE.dll+0x0000000000585F81)
    BEE_TextDocumentStream::Read ( @ 0) (BEE.dll+0x000000000058A2DA)
    BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x000000000074817D)
    BEE_VectorUtils::UpgradeBlendingModeFromV1 ( @ 0) (BEE.dll+0x0000000000747F9B)
]
 
Ticks = 29969      <31020 (BEE WorkQueue General Render Thread)> <assert> <5> Assertion Failed
{
expression (StringValue): "false"
hash (Guid): "62e4c014-5167-fe24-9d86-ca3700000055"
message (StringValue): "Render_ExecuteCommand: serialization failed; need a full sync: unimplemented"
sourceFile (StringValue): "D:\releases\dva\AfterEffects\src\pkg\BEE\workqueue\BEE_ThreadedRenderUpdateQueue.cpp"
sourceFunction (StringValue): "BEE_ThreadedRenderUpdateQueue::Render_ExecuteCommand"
sourceLine (std::uint64_t): "1592"
timestamp (StringValue): "2024-12-09T10:46:59.0Z"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    dvacore::debug::DoSimpleAssert ( @ 0) (dvacore.dll+0x0000000000110286)
    BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x0000000000766A88)
    BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x0000000000769435)
    BEE_ItemFinder::GetItem ( @ 0) (BEE.dll+0x00000000007631C8)
    BEE_ScRenderItemOverridesUndoGroupBase::Do ( @ 0) (BEE.dll+0x00000000007982A8)
    dvacore::threads::ThreadSafeQueueBase::operator= ( @ 0) (dvacore.dll+0x000000000002E89E)
    dvacore::config::PurgeMemory ( @ 0) (dvacore.dll+0x00000000000CA0F7)
    egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler ( @ 0) (MEE.dll+0x000000000001B26B)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000C9E76)
    dvacore::threads::CreateAsyncThreadedExecutor ( @ 0) (dvacore.dll+0x0000000000030F7B)
    dvacore::threads::NamedThreadInstance::Join ( @ 0) (dvacore.dll+0x0000000000221DC2)
    dvacore::threads::NamedThreadInstance::Join ( @ 0) (dvacore.dll+0x0000000000221FFC)
    dvacore::threads::SyncPoint::Wait ( @ 0) (dvacore.dll+0x0000000000220F28)
    wcsrchr ( @ 0) (ucrtbase.dll+0x0000000000014EA0)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x000000000002E8D7)
]
 
Ticks = 33359      <3816> <ALOG> <5> EGG Event KeyDown
Ticks = 33406      <3816> <ALOG> <5> EGG Event KeyChar
Ticks = 34000      <3816> <ALOG> <5> EGG Event KeyDown
Ticks = 34000      <3816> <ALOG> <5> EGG PromptUserThenDie lastmesg="<3816> <ALOG> <5> EGG Event KeyDown
"
Ticks = 34000      <3816> <ALOG> <5> U U_Sev_PROBLEM After Effects error: Crash in progress. Last logged message was: <3816> <ALOG> <5> EGG Event KeyDown
 
Ticks = 34015      <3816> <ALOG> <5> ReportError StackCrawl dvacore::debug::GenerateStackTrace ( @ 0) (dvacore.dll+0x0000000000139286)
U_ScErrorDialogAggregation::~U_ScErrorDialogAggregation ( @ 0) (U.dll+0x000000000003A6E5)
Up_Report16 ( @ 0) (U.dll+0x000000000003D961)
U_ReportError ( @ 0) (U.dll+0x000000000003BDDD)
GetWorkQueuePalSuite ( @ 0) (AfterFXLib.dll+0x00000000009C833A)
U_UnregisterExceptionTranslator ( @ 0) (U.dll+0x000000000000C756)
dvacore::config::PanicFromUnrecoverableSignalHandler ( @ 0) (dvacore.dll+0x00000000000E59CF)
dvacore::config::SetPanicSaveRequired ( @ 0) (dvacore.dll+0x00000000000E5C53)
terminate ( @ 0) (ucrtbase.dll+0x00000000000C1F37)
_NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001ABF)
_NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
_CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
_chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
RtlRaiseException ( @ 0) (ntdll.dll+0x000000000001E366)
RaiseException ( @ 0) (KERNELBASE.dll+0x00000000000C837A)
CxxThrowException ( @ 0) (VCRUNTIME140.dll+0x0000000000004890)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000000F5033)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000039E19C)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018755)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018BDD)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000016D82)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000017D2D)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000093337)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000064152)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000345A0C)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001EB384)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DF82C)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DA599)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DD1BE)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000341C64)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037133C)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000003C62F1)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000
Ticks = 34015      <3816 (main)> <exception> <4> Caught exception!
{
context (StringValue): "TerminateHandler"
description (StringValue): "sfntread library error"
type (StringValue): "BIB_T_MT::CBIBError"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    dvacore::logging::LogCustomException ( @ 0) (dvacore.dll+0x0000000000028D31)
    dvacore::logging::LogException<std::exception_ptr> ( @ 0) (dvacore.dll+0x0000000000022C1F)
    dvacore::xml::MSXMLParseHandler::ParseDocument ( @ 0) (dvacore.dll+0x00000000002C0DA0)
    dvacore::xml::MSXMLParseHandler::ParseDocument ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001080)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x00000000000026D5)
    RtlCaptureContext2 ( @ 0) (ntdll.dll+0x0000000000123846)
    dvacore::logging::LogException<std::exception_ptr> ( @ 0) (dvacore.dll+0x0000000000021CCC)
    dvacore::config::SetPanicSaveRequired ( @ 0) (dvacore.dll+0x00000000000E5C4E)
    terminate ( @ 0) (ucrtbase.dll+0x00000000000C1F37)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001ABF)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
    _CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
    _chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
    RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
    RtlRaiseException ( @ 0) (ntdll.dll+0x000000000001E366)
    RaiseException ( @ 0) (KERNELBASE.dll+0x00000000000C837A)
    CxxThrowException ( @ 0) (VCRUNTIME140.dll+0x0000000000004890)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000000F5033)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000039E19C)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018755)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018BDD)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000016D82)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000017D2D)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000093337)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000064152)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000345A0C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001EB384)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DF82C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DA599)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DD1BE)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000341C64)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037133C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000003C62F1)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000035DAB5)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000038657F)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000366EF3)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037AD64)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002443D5)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002D8B3A)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002DFB09)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002E144A)
    TXT_SLOStreamHandleAdapter::operator= ( @ 0) (TXT.dll+0x000000000006A848)
    U_RCPtrBase::~U_RCPtrBase ( @ 0) (U.dll+0x000000000004D4F6)
    TXT_SLOStreamHandleAdapter::operator= ( @ 0) (TXT.dll+0x000000000006A9D2)
    BEE_TimeInCurrentFormat ( @ 0) (BEE.dll+0x00000000001840F5)
    BEE_TimeInCurrentFormat ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001030)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000002C84)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000003B01)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000002273)
    _CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
    _chkstk ( @ 0) (ntdll.dll+0x0000000000163EDF)
    RtlUnwindEx ( @ 0) (ntdll.dll+0x0000000000020502)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000003DAC)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001635)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x00000000000019E6)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
    _CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
    PT_TrackerBase::SetPTRefcon ( @ 0) (MEE.dll+0x00000000000A43C8)
    _chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
    RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
    RtlRaiseException ( @ 0) (ntdll.dll+0x000000000001E366)
    RaiseException ( @ 0) (KERNELBASE.dll+0x00000000000C837A)
    CxxThrowException ( @ 0) (VCRUNTIME140.dll+0x0000000000004890)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000000F5033)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000039E19C)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018755)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018BDD)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000016D82)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000017D2D)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000093337)
    WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000064152)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000345A0C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001EB384)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DF82C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DA599)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DD1BE)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000341C64)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037133C)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000003C62F1)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000035DAB5)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000038657F)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037ABF9)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000366EF3)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000037AD64)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002443D5)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002D8B3A)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002DFB09)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002E144A)
    TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000002D7E4C)
    TXT_SLOStreamHandleAdapter::GetStartSize ( @ 0) (TXT.dll+0x000000000007C6CB)
    BEE_TextWigglyFrequencyTraits<683,TDB_DefaultMFloat<2> >::IsSpatial ( @ 0) (BEE.dll+0x000000000060EDB2)
    BEE_TextTransaction::SetNextTask ( @ 0) (BEE.dll+0x00000000006115B8)
]
 
Ticks = 34015      <3816 (main)> <AEErrorDialog> <4> Up_DlgShowC16
{
message (StringValue): "After Effects error: Crash in progress. Last logged message was: <3816> <ALOG> <5> EGG Event KeyDown
"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003C528)
    Up_Report16 ( @ 0) (U.dll+0x000000000003DA95)
    U_ReportError ( @ 0) (U.dll+0x000000000003BDDD)
    GetWorkQueuePalSuite ( @ 0) (AfterFXLib.dll+0x00000000009C833A)
    U_UnregisterExceptionTranslator ( @ 0) (U.dll+0x000000000000C756)
    dvacore::config::PanicFromUnrecoverableSignalHandler ( @ 0) (dvacore.dll+0x00000000000E59CF)
    dvacore::config::SetPanicSaveRequired ( @ 0) (dvacore.dll+0x00000000000E5C53)
    terminate ( @ 0) (ucrtbase.dll+0x00000000000C1F37)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001ABF)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
    _CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
    _chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
    RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
    RtlRaiseException ( @ 0) (ntdll.dll+0x000000000001E366)
    RaiseException ( @ 0) (KERNELBASE.dll+0x00000000000C837A)
]
 
Ticks = 34484      <3816> <ALOG> <5> EGG PromptUserThenDie start
Ticks = 34484      <3816> <ALOG> <5> U U_Sev_FATAL After Effects can’t continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can’t resolve the issue, please contact Adobe Technical Support (2). ( 0 :: 42 )
Ticks = 34484      <3816> <ALOG> <5> ReportError StackCrawl dvacore::debug::GenerateStackTrace ( @ 0) (dvacore.dll+0x0000000000139286)
U_ScErrorDialogAggregation::~U_ScErrorDialogAggregation ( @ 0) (U.dll+0x000000000003A6E5)
Up_Report16 ( @ 0) (U.dll+0x000000000003D961)
Up_ReportError ( @ 0) (U.dll+0x0000000000042D65)
Up_ReportSyserrString ( @ 0) (U.dll+0x0000000000042E1B)
AbortInQueue ( @ 0) (AfterFXLib.dll+0x0000000000DB3631)
GetWorkQueuePalSuite ( @ 0) (AfterFXLib.dll+0x00000000009C85A3)
U_UnregisterExceptionTranslator ( @ 0) (U.dll+0x000000000000C756)
dvacore::config::PanicFromUnrecoverableSignalHandler ( @ 0) (dvacore.dll+0x00000000000E59CF)
dvacore::config::SetPanicSaveRequired ( @ 0) (dvacore.dll+0x00000000000E5C53)
terminate ( @ 0) (ucrtbase.dll+0x00000000000C1F37)
_NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001ABF)
_NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
_CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
_chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
RtlRaiseException ( @ 0) (ntdll.dll+0x000000000001E366)
RaiseException ( @ 0) (KERNELBASE.dll+0x00000000000C837A)
CxxThrowException ( @ 0) (VCRUNTIME140.dll+0x0000000000004890)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000000F5033)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x000000000039E19C)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018755)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000018BDD)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000016D82)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000017D2D)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000093337)
WRFontContextImpl::Info ( @ 0) (wrservices.dll+0x0000000000064152)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000345A0C)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001EB384)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DF82C)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DA599)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x00000000001DD1BE)
TXT_UpdateFonts ( @ 0) (TXT.dll+0x0000000000341C64)
TXT_UpdateFonts ( @ 0) (TXT.dll+
Ticks = 34484      <3816 (main)> <AEErrorDialog> <4> Up_DlgShowC16
{
message (StringValue): "After Effects can’t continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can’t resolve the issue, please contact Adobe Technical Support (2)."
sourceLocation (StringValue): "( 0 :: 42 )"
}
Callstack: 
[
    dvacore::debug::GenerateCallstack ( @ 0) (dvacore.dll+0x0000000000139151)
    U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003C528)
    Up_Report16 ( @ 0) (U.dll+0x000000000003DA95)
    Up_ReportError ( @ 0) (U.dll+0x0000000000042D65)
    Up_ReportSyserrString ( @ 0) (U.dll+0x0000000000042E1B)
    AbortInQueue ( @ 0) (AfterFXLib.dll+0x0000000000DB3631)
    GetWorkQueuePalSuite ( @ 0) (AfterFXLib.dll+0x00000000009C85A3)
    U_UnregisterExceptionTranslator ( @ 0) (U.dll+0x000000000000C756)
    dvacore::config::PanicFromUnrecoverableSignalHandler ( @ 0) (dvacore.dll+0x00000000000E59CF)
    dvacore::config::SetPanicSaveRequired ( @ 0) (dvacore.dll+0x00000000000E5C53)
    terminate ( @ 0) (ucrtbase.dll+0x00000000000C1F37)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000001ABF)
    _NLG_Return2 ( @ 0) (VCRUNTIME140_1.dll+0x000000000000234B)
    _CxxFrameHandler4 ( @ 0) (VCRUNTIME140_1.dll+0x0000000000004129)
    _chkstk ( @ 0) (ntdll.dll+0x0000000000163E5F)
    RtlWow64GetCurrentCpuArea ( @ 0) (ntdll.dll+0x000000000001F358)
]
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Oscar28382254g6of
Community Beginner ,
Dec 09, 2024 Dec 09, 2024

Okay, I found a solution.

I downloaded the fonts from https://developer.adobe.com/console/3502111/servicesandapis 
So the main version of the fonts, the .otf is giving the error, but the .ttf version works

I had to unistall the font and install the .ttf (having both versiones installed at the same time still gives the error)
AdobeClean-Regular.ttf
AdobeClean-Bold.ttf

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nishu_kush Adobe Employee
Adobe Employee ,
Dec 09, 2024 Dec 09, 2024
LATEST

Glad to hear that you were able to fix it. Thanks for updating the thread. I'll try to get this investigated.


Thanks,
Nishu

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