• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

AE 23 (build 59) won't open past projects

New Here ,
Dec 03, 2022 Dec 03, 2022

Copy link to clipboard

Copied

Hello all,

 

AE 23 (build 59) won't open past projects (17.5.1) on my 2020 Mac. Alert message,

"Last log message was: <940310>

<BEE_WorkQueue> <5>

BEE_WorkQueue_PreCloseProject end"

Already tried:

Trashing preferences

Opening from Autosaves

Importing old project into new project

Sent logs

 

HELP PLEASE!

Thanks!

Bug Needs More Info
TOPICS
Crash

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Hi @Tony27418044qp7t,

Thanks for reporting this issue, sorry to hear you aren't able to open older projects in 23.0.

 

Would you be able to share the crashing project with us? If possible, please let us know what email you used when you submitted the crash logs, even via DM if necessary.

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

Status Needs More Info

Votes

Translate

Translate

Report

Report
New Here ,
Dec 05, 2022 Dec 05, 2022

Copy link to clipboard

Copied

Hi John,

I can send a project file if you like, but after my I tried multiple
past projects made with multiple versions of AE and none of them will
open.

I just searched my editing machine and can't locate any crash log files.
Tried to open the project again to recreate the crash - I don't
understand the crash report dialogue box.

My only options are send a report or don't send but give my email
address to have someone contact me.

How is this supposed to work? I chose send crash reports yesterday but
apparently you haven't received any.

Please advise,
Tony

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

Copy link to clipboard

Copied

LATEST

Hi @Tony27418044qp7t, 

You should be able to enter your email in the field above "Send Report", which will then cause that button to activate.

Screen Shot 2022-12-05 at 6.56.15 AM.png

 

Thank you for sending those previous reports. Unfortunately, the report is anonymized without the email, so I cannot search for your previous crashes in our system. If possible, please re-submit these crashes with your email and let me know what email you've used (via DM if you prefer).

 

As a troubleshooting step, you might try to rename the preferences file for After Effects 23.0. I recommend renaming rather than deleting the preferences in order to restore them later if it doesn't resolve the issue. With After Effects closed, rename the "23.0" folder in ~/Library/Preferences/Adobe/After Effects/ to something like "23.0 old", then relaunch After Effects and try to open the projects from previous versions.

 

Thanks again and our apologies for any confusion around the Crash Reporter,

- John, After Effects Engineering Team 

Votes

Translate

Translate

Report

Report