Hello all,
Okay, So this is an issue with After effects 2025 and Element 3d, the Video CoPilot Plugin. I have been expereincing multiple crashes when using the plugin in a project. After Effects will always fail to close and will need to have the task ended via Task Manager. Then upon reopening AE, it will prompt with the Safe Mode/Reset Prefrences options and then once the project has been reopened Element 3d will be "missing" and I would then have to close the app out again (Which closes without crashing) and reopen it to proceed working in the file normally.
The second possible crash I experience usually happens (not always) when I open up a file browser or navigate outside of the app. The whole Operating Software will freeze up and after about 30-60 seconds all screens will go black and I recieve two error messages (included below) forcing me to close the App and go through the same process explained above to continue workin with the project.
My IT department has been helping me navigate some of the issues with NVIDIA drivers, windows updates, etc. We have even reinstalled the entire Operating Software an started from scratch to no avail. They are leaning towards a failure in the hardware, mainly the GPU, but I wanted to post something here and see if anyone else has been having issues with this plugin. I haven't been able to reproduce these crashes with other projects that do not include Element 3D, so I am guessing the plugin itself is a little janky now, but I really do not know.
Anyway, any help is appreciuated and let me know what other information you may need to assist. Thank you
OS: Windows 11 Pro v10.0.26100 build 26100
HW: Processor: AMD Ryzen Threadripper PRO 3975WX 32-Cores, 3501 MHz, 32 Core(s)
GPU: NVIDIA Quadro RTX 6000
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