After Effects Artboard Lag

[alicanu7985556]

I’ve been experiencing an issue where my After Effects artboard freezes or stutters when I try to pan/drag around. This problem started after I formatted my PC to install a new SSD and liquid cooler. After reinstalling everything, the issue suddenly appeared.

Adobe support connected remotely, and I also exchanged emails with AMD support. Adobe tried reinstalling the program, adjusting memory settings, and other fixes, but nothing worked. Today I even upgraded my RAM to 32GB, but the same issue persists.

I was able to use After Effects perfectly before, so I have no idea why this is happening now.

ChatGPT suggested the problem is caused by a known issue:
Windows 11 + AMD GPU + After Effects = HAGS (Hardware Accelerated GPU Scheduling) bug.

Apparently disabling HAGS fixes the stuttering, but in the latest Windows update I no longer have the “Graphics settings” section in the system settings. ChatGPT tried to guide me through registry edits to restore the missing menu, but it got too complicated and I stopped.

Is anyone else experiencing this issue?

[Kevin-Monahan]

Hi,

Thanks for the post. I have heard that disabling HAGS is the most common fix for this issue. I can either step you through those steps or contact us here: https://adobe.ly/4rE3FEB. Be sure to ask for the video queue. I hope we can help you. Sorry for the hassle.

Thanks,
Kevin