Hello everyone,
Since last week Thursday I have been having issues with After effects.
After using after effects for a few minutes the preview screen freezes. Once that happens if I try to continue editing after effects will freeze. When trying to close after effects it won't work. Even closing it with task manager doesn't work. It only closes if I completely restart my laptop. The past few days I did more testing. trying to edit and restart after effects everytime it wanted to freeze and crash. The more I work in the project and add more things the faster it will eventually freeze. Doing simple things like masking a picture or adding beat markers also could make this freeze happen.
These past days new versions of after effects came out. sadly when updating these versions didn't fix the problem and today with the new update 25.5 it still didn't fix.
I already tried a few things:
Reseting prefrences, Starting up in safe mode (same issues occured), turning off all my plugins (same issues occured), clearing cache and stuff, turning off, putting the project on mercury software only, disable multi frame rendering, updating my driver to the newest version.
after nothing worked I contacted adobe support and did a 2 hour remote access session. Here we checked if there was a problem with the plugins, downgraded my after effects and checked if I had administrator access on my laptop. Still no solution was found.
Now I was wondering if anyone else have these issues. Or have a possible solution!
Here is some more information about my device:
Platform: Windows 11
Driver: nvidia geforce RTX 5060
Processor: AMD Ryzen 9HX
I have: 32GB intern capacity
See picture above, This happens when its freezes and I try playing a preview of my project. Screen freezes on de last frame before after effects freezes.
I hope adobe finds a solution fast. Because I want to work on my projects again.
3
Replies
AdChoices