Dropdown Menus Don't Work

[sebastian_1128]

When using After Effects I'm unable to use dropdown menus to change things like quality, size of my composition on screen, and other dropdown menus I have from scripts. The dropdowns are still there but when I click on them nothing happens.

I do have third-party plugins/panels installed and I am on Windows 11 24H2 with a Ryzen 5 5600, RX 6600, and 24gb of RAM.

[DaciaSaenz]

Hi @sebastian_1128, 

That's no good!
A couple of questions: 

• What version of After Effects are you seeing this issue in?
• Are you seeing this behavior in any other Adobe app like Photoshop or Premiere?
• Can you please install After Effects Beta and see if you are seeing the same issue in the Beta?
  • The Beta is a stand alone app and can run side by side with the release app.
• Do the dropdown menus work if you disable the Third-Party Plugins and relaunch AE? 

Steps to Disable third-party plugins

1. Navigate to the Top Bar Menu > Effect > Manage Effects 
2. Check "Only Show Third-Party Effects"
3.  Select all of the Third-Party effects
4. Click Disable 

This will re-launch AE. 

- 

Hope we can get you back on track asap.

Thanks,

[sebastian_1128]

Thank you for your help but I already solved my issue. I was seeing this issue in ae25.2.2 and ae25.5.5. I got the problem four different times, first and second time I reset all my caches, third time I reset all my preferences, and the fourth time I disabled my plugins + reenabled them.

[DaciaSaenz]

Resetting cache, prefs, and disabling / re-enabling plug-ins resolved the issue. 

[DaciaSaenz]

Great to hear you're back on track.