Mercury Transmit issue in 16.1

Report · Sep 28, 2022

Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

Report · Sep 28, 2022

same problem!

Report · Sep 28, 2022

Same Problem with Ae.
(FYI: Premiere works as expected)

3 x monitors (various res & manufacturers)

Win 10 Home (64bit)
i7-4790
gtx 770
16gb ram

Report · Sep 28, 2022

I made a forum post about this over 2 months ago- the issue started well before I made this post. There has been no indication of a patch to fix this from Adobe. I am truly shocked it hasn't been fixed by now.

https://forums.adobe.com/thread/2613694

Report · Sep 28, 2022

Agree w/ KP -- where is the fix Adobe

Report · Sep 28, 2022

I've had a working three monitor suite for years. Now I'm back to full screening my main workspace. Mercury transmit just isn't playing nice.

Report · Sep 28, 2022

This was working for me yesterday - 5/31/19
My company did a mass install of 16.1.1 this morning - 6/1/19

When choosing a monitor in 'Preferences>Video Preview' - it doesn't hold the selection after pressing "OK"
When going back to the Preferences Video Preview - A monitor that wasn't selected is checked.

IS it me, or is this kind of crucial? I've searched the web for answers but nothing.

Report · Sep 28, 2022

Also, any quick fixes are appreciated until this is resolved.

Report · Sep 28, 2022

Same issue on Windows 10 GTX 1080 Ti. Installed various drivers, also tried latest Nvidida STudio Driver which didn't help.

Report · Sep 28, 2022

I have the issue. I have 3 screen. It's impossible to make mercury transmit on my First screen, alway the thrid.
I fixed it.

So i lauch after effect, then i turn off the tird ( by windows setting) and i go in after effect 's setting to chose 1st screen. It's work.

Then just reconnect the monitor in windows's setting.

Report · Sep 28, 2022

Still no fix? Seriously need to get this sorted adobe!

Report · Sep 28, 2022

This problem is absurd. I've dealt with a few customer care tech's who only scratch their heads when they see me demonstrate the problem.

As a workaround I am using a free version of 'display fusion'. I clone one of my monitors that I then expand the source monitor on for the client to see. Working ok...but wow, not ideal.

Report · Sep 28, 2022

Same issue for me on AE and Pr. This is very important functionality for a lot of users that just shouldn't be broken. New update out today but still no fix. Adobe??? There have been all kinds of bugs with every release. This is not Pro.

Report · Sep 28, 2022

Same issue:

AE 16.1.1 (Build 4)
macOS 10.15.5
3.2 GHz Xeon W
128 RAM
Radeon Pro Vega 64 16GB

Report · Sep 28, 2022

Same issue. Running 3 monitors EVGA 1080 Ti

Latest AE version 16.11 (Build 4).

Worked in earlier AE versions

Will not keep 3rd monitor as the preview selection in preferences.
Windows 10 Pro 64 bit (128GB RAM)

Report · Sep 28, 2022

Same issue!

OSX 10.14.3
AE 16.1.1 build 4
Mac Pro (late 2013)
12-core, 64GB RAM, FirePro D300 x2, 1TB internal SSD
Display that can't be enabled is connected via HDMI port (no adapters used) to 1080p display. AE insists on selecting a different monitor (connected via sdi dongle on Thunderbolt).

Report · Sep 28, 2022

So..... How many months has this been broken? Almost 4 months? Longer? Is this what we can expect from a company earning over 9 billion in revenue in 2018? A complete lack of prompt bug fixes while barring us from using legacy versions of their software? This is seriously ridiculous.

Report · Sep 28, 2022

Same problem.
Most recent CC2019 Premiere.

Windows 10 home Build 1803
intel I7 4790K
32GB RAM
Gigabyte GTX 770

Did not have this problem until a few days ago. Same project file.

Report · Sep 28, 2022

SAME. Please fix. I have a specific preview monitor set up and it's going to my monitor where I use my email. Very frustrating. 5 monitors.

Report · Sep 28, 2022

Updated to 16.1.2 today and it seems the problem was fixed! Now just waiting for Adobe to fix the same issue in Premiere!

Report · Sep 28, 2022

Same here. Bugs take sooo much time to be fixed. That's insane for 60 euros per month per subscription. Adobe moves your a..... instead of satisfying your shareholders.

Anyway, we are beginning the transition to some other software.

Windows 10
latest AFX 16.1.2 (build 55)
i9 9900K
64GB RAM
3 Monitor
2 RTX 2080ti
1 GTX 1080ti

Report · Sep 28, 2022

Not only does MT have this problem but even when it does work it will periodically freeze and you have to switch comps to make it come back to life again. I've had it happen to me around 50 times already today and it's been like this since 15.1. Bit of a **** take really, especially as I reported it a year ago and there is still no fix https://forums.adobe.com/thread/2514217 I've even been told by phone support that the AE team are aware of the issue and it's a conflict with nVidia drivers. Well 5 different nVidia drivers hasn't fixed it and interestingly Premiere doesn't have the same problem.

Report · Sep 28, 2022

Same problem as well, I have a 4k television and three monitors. When I try to pick the tv and my color grading monitor as playback, the color grading monitor will swith off and go to another monitor. All monitors are the same resolution, only difference is the reference tv. Was working previously but now no longer.

Report · Sep 28, 2022

Adobe! What the F*&%?? I am STILL experiencing this bullsh%$ mercury transmit issue in Premiere Pro CC 2019, spending hours just to be able to work with client who need to see the client monitor and yet I have updated now to the latest version and STILL it persists! How the **** can you allow such a broken application to see the light of day? We are professionals paying for this piece of SH$T and we have to face these issues! I dont think you realise how serious this is!

FIX IT!!!

Report · Sep 28, 2022

ASUS ROG G703GX-EV116T
Win 10
nvidia geforce rtx 2080
ram 32 gb
i7-8750H

My second monitor is an
Asus ZenScreen Go MB16AP
Connected via usb-C.

Report · Sep 28, 2022

October 31, 2019 - Still not fixed.

This is a scaling issue. If I run windows 10 at 100% scaliing, problem solved. Run Windows 10 at 150% and problem comes back.

Come on Adobe, this has been a problem for way too long.