Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.
Running 3 monitors under Win 10. 3x Nvidia GPU's - 1070 Ti's. Main(#1) and #3 monitor plugged into GPU #1. #2 monitor plugged in to GPU #2 All working under Nvidia driver version: 416.34
I can get Mercury Transmit previews on monitor #3, but not on monitor #2.
Sigh.. once again... Mercury Transmit does not... well... work...
So, ok... this time:
Win10, NVidia GTX1080 RAM: 32 GB i7-6700K @4GHz
- I open AE. - No Mercury transmit. - I go into settings. - I enable one of the screens for mercury transmit (which one, I don't know, because the- numbering in AE does not correspond to what Windows says, so it's just trial and error) - I start playback. No full screen. - I move the main window to another screen because I know this has in the past triggered Transmit to whatever the screen it feels is monitor nr 1 or whatever.
Here paths diverge. It's either: - Sometimes I get transmit to the wrong monitor. So I try to change the active monitor. I save. I close the settings. I do the whole playback and moving windows around dance again. The playback remains in the wrong one (it seems to prefer monitor 3 in the settings... which is Monitor 2 in windows) - Or sometimes it has inexplicably deselected ALL the monitors in the video preview settings.Why? I have no idea. I did not do that. This was AE's doing. I saved with monitor 1 or 2 enabled.
Please. Adobe. If you are going to have this feature. The Mercury Transmit. When are you going to make it work as expected? When are we going to be able to rely on it working at all?
Same here on a Windows 10 Pro system, 32GB RAM, i7-2600K processor, with GTX770 card (driver 417.35). In addition, I noticed that the order of options in the Mercury Transmit panel isn't always consistent. In any event I am experiencing the same as the OP - my system insists on defaulting to the same monitor that I use as my main monitor for mercury transmit (in my case, monitor 2 is my main monitor, if that's relevant. Windows seems to insist on calling my second, smaller monitor monitor 1). If I attempt to change it, it either reverts back to making my main monitor the choice or drops the selection altogether. In all cases, the / key does not activate the preview monitor.
When I choose Enable Mercury Transmit -- then Adobe Monitor 1: 2560x1440 -- click ok. The monitor I am able to preview on is not the monitor I selected.
So, I go back and check the setting and it has moved my checked box to another monitor (the one that it is using to preview) but I did not select that one. And, if I choose Adobe Monitor 2: 2560x1440 -- I get nothing.
What happened? Was all good until I went to Mojave and AE 16.1.1
Windows 10 Pro 64-bit (v1709 build 16299.1029) 32GB RAM; AMD Ryzen 5 1600x 3.6GHz GeForce GTX 1080; driver 419.67
Three-monitor system here (arranged 3-1-2) -Open AE prefs, click checkbox for monitor 2 -Click OK. Mercury Transmit takes over monitor 3 -Open AE prefs. Checkbox for monitor 3 is now checked, monitor 2 unchecked -Uncheck monitor 3 and click OK. Monitor 3 returns to normal. -50 GOTO 10
Worked fine in previous build of AE. Persisted through reboots. If I rearrange the monitors in either the Windows or Nvidia control panels, the monitors switch as expected, but AE always takes the left-most monitor. I even tried swapping cables on the back of the computer to a 1-3-2 configuration, but AE now takes monitor 1; always the left-most monitor in my setup.
Same symptoms. Discovered that AUSUS Sonic Studio Drivers cause the problem.
Now, it works as expected.
Operating System Windows 10 Home 64-bit CPU Intel Core i7 7700 @ 3.60GHz 39 °C Kaby Lake 14nm Technology RAM 32.0GB Motherboard ASUSTeK COMPUTER INC. ROG STRIX Z390-F GAMING (LGA1151) 33 °C Graphics XB271HU (2560x1440@59Hz) DELL U2715H (2560x1440@59Hz) DELL U2410 (1920x1200@59Hz) 4095MB NVIDIA GeForce RTX 2070 (EVGA) 55 °C Storage 119GB V4-CT128V4SSD2 (SATA (SSD)) 1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 38 °C 931GB Crucial CT1000MX500SSD1 (SATA (SSD)) 1863GB Seagate ST2000DX002-2DV164 (SATA ) 35 °C 465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD)) 465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD)) 2794GB Western Digital WDC WD30 EZRX-00MMMB0 USB Device (USB (SATA) (SSD)) 5589GB Western Digital WD My Book 25EE USB Device (USB (SATA) (SSD)) Optical Drives No optical disk drives detected Audio Realtek High Definition Audio <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Same issue. Worked ok on previous AE version but can't get it to work at all in AE now. Very frustrating Adobe, Mercury transmit is a crucial part of our workflow but so often has issues after updates. Please make its stability a priority when testing updates !!
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