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teaguehayes
teaguehayes
Participant
September 28, 2022

RAM Preview not real time on MacBook Pro M1 Max

  • September 28, 2022
  • 54 replies
  • 3675 views
I'm currently having to use After Effects 2021 instead of 2022 because 2022 will not RAM preview in real time. I'm running a brand spankin' new 16" MacBook Pro M1 Max with 64GB Unified Memory & 4TB of space. The system is screaming fast so this AE issue is evidently a bug. Please fix as soon as possible Adobe because AE 2022 looks amazing and I'm dying to dive in.
    This topic has been closed for replies.

    54 replies

    R
    robertd69306378
    Participating Frequently
    November 2, 2022

    Same here. Very disappointed. What confuses me is that the Beta version works perfectly fine - which is what I've been using instead. Still not ideal because things like roundtripping from premiere doesn't work. I wish they'd rebuild their apps from the ground up - or at least have a team doing that in tandem. 

    T
    Thomas25259530bvpq
    Known Participant
    November 2, 2022

    Unfortunately, I have gone back to using AE 2021 as 2022 and 2023 versions are unworkable on my M1 Macbook? RAM preview only allows less than a second to preview. I've purged my cache, rebooted my computer and the issue still persists. Please can I have a discount on my subscription as I am using old software? I am not using any plugins when this happens.

    T
    Thomas25259530bvpq
    Known Participant
    October 31, 2022

    Thanks for the update, unfortunately this issue still happens, it is just not as frequent as before, so it's still buggy. Why not have an parallel team at Adobe to rebuild After Effects from the ground up, that would solve so many issues and would make it more stable and able to actually use the full CPU and GPU?

      teaguehayes
      teaguehayesAuthor
      Participant
      October 31, 2022

      @JohnColombo17100380 I just completed a 3 minute After Effects 2023 timeline and it worked fantastic on my M1 Max!  Thanks so much!

      vdøg
      vdøg
      Participating Frequently
      October 20, 2022

      2023 is working for me so far! thanks for the update

      teaguehayes
      teaguehayesAuthor
      Participant
      October 20, 2022

      Thanks @JohnColombo17100380! I'll get updated to 2023 and see how it goes.  Thank you for the response - you guys are doing a great job!

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        October 20, 2022

        Hi all,

        Thank you for reporting these issues. Based on your feedback, the new release of After Effects 2023 (version 23.0) includes major improvements to memory handling on M1/M2 Macs and other systems with integrated GPUs. If you were experiencing low memory warnings or shortened previews in AE 22.5 or 22.6, please update to the latest version.

         

        If you continue to see low memory warnings in AE 23.0, make sure to update any third-party plug-ins to their latest version. We are aware of several Red Giant plug-ins in the VFX Suite and Magic Bullet Suites that have recently been updated to fix memory leaks.

         

        As this thread was originally created around a lack of real-time preview on M1 Macs, please report any low-memory warnings in a new thread while we keep this one open for discussion/feedback around preview performance. If possible, please include a project and/or project report showing what effects are being used.

         

        If you are running into slow previews while using After Effects on M1 devices under Rosetta, please update to 23.0 and see if the playback issues persist when you run After Effects natively. Let us know with a comment whether you continue to see any playback issues when running After Effects natively or under Rosetta.

         

        There are many variables that can affect performance ( project settings, footage codec, display settings, installed typefaces, etc ) and we are actively investigating these possibilities so that we can diagnose the cause and find a fix. Thank you all again for reporting this issue, and for your patience as we work to find a solution.

        - John, After Effects Engineering Team 

          A
          Anonymous
          October 14, 2022

          Hi, still same issues on my side even after the update (AE 22.6 running now). I keep on getting Low memory warning even tho i have 13Giga allowed only to AE, trying to preview a 20sec video at a quarter resolution, with all caches emptied. This isn't workable at all and it's been going on since months now.

          T
          Thomas25259530bvpq
          Known Participant
          September 28, 2022

          I have now installed version 18.4.6 of After Effects and I am not having the RAM issue anymore on my M1 Macbook. Sadly I won't have the multi-frame rendering but at least I can enjoy my M1. Rule of thumb with most Adobe products, be at least one version behind and you will have less issues and irritations.

            JohnColombo17100380
            Community Manager
            JohnColombo17100380Community Manager
            Community Manager
            September 28, 2022
            Hi all,

            Thank you all for your feedback on these playback performance issues. As you may have seen, the latest update to After Effects 2022 ( 22.3 ) brings native support for Apple silicon to the release version. While we are not considering this playback performance issue fixed yet, but we do need some clarity around the exact conditions that can cause the playback performance to degrade, given that it appears to have originally been reported against After Effects running under Rosetta. With that in mind, please do the following:

            If you have been running into slow previews while using After Effects 22.2.1 or earlier on Apple silicon under Rosetta, please update to 22.3 and see if the playback issues persist when you run After Effects natively. Let us know with a comment whether you continue to see any playback issues when running After Effects natively or under Rosetta.

            If you have been using the Beta version for Apple silicon support and are still seeing playback performance issues in the Beta, please use the "Provide feedback" button in the upper-right of the After Effects (Beta) interface to post the issue with your system details to our Beta forums. Ideally, please keep future feedback or bugs from the Beta version in the Beta forums rather than here on UserVoice.

            While this issue appears to be easy for several of you to reproduce, there are many variables that can affect playback performance ( project settings, footage codec, display settings, etc ) and we have yet to find which one will allow our team to reproduce this same issue so that we can diagnose the cause and find a fix. Thank you all again for reporting this issue, and for your patience as we work to find a solution.

            Thanks again,

            - John, After Effects Engineering Team
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