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Regarding MXF file read error in update After Effects and Media Encoder 23.2.

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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There was an error reading the mxf file in the recent updates to After Effect 23.2 and Media Encoder 23.2.

Link is broken for mxf files pre-imported to the project.
An error message occurs when importing a new mxf file, saying it is not supported.

The file has a preset of MXFOP1a XDCAM HD 50 NTSC 60i, and the codec is XDCAMHD 50NTSC (4:2:2) file.

This codec is the standard setting used by my company.

The same file will be read normally in Premier Pro's latest update, 23.1.
It also works fine with AfterEffect 23.1, the previous version update of AfterEffect.

Currently, all Users in my company are experiencing the same issue.

I asked the local customer center in Korea about the issue, but I couldn't get a proper answer.

Bug Fixed
TOPICS
Import and export , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 22, 2023 Feb 22, 2023

Hi @JONG WON28347797niy4 and @miguel _baker,

Thank you both for reporting this issue. We've released a patch today, 23.2.1 for both After Effects and Media Encoder, that contains a fix for an issue where MXF files with non-Latin characters in their filenames failed to import. Would you mind updating After Effects & Media Encoder to 23.2.1 and let us know if you are again able to import MXF files?

 

Thank you again for reporting this issue,

- John, After Effects Engineering Team 

Status Needs More Info

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New Here ,
Feb 21, 2023 Feb 21, 2023

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I have the same issue. My files are AVCINTRA files from Sony FX6. I had been working with the project in 23.1 version without problem. I updated to 23.2 and mxf it is not supported. We have two machines with the same bug. Need to reinstall the previous version to work.

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Hi @JONG WON28347797niy4 and @miguel _baker,

Thank you both for reporting this issue. We've released a patch today, 23.2.1 for both After Effects and Media Encoder, that contains a fix for an issue where MXF files with non-Latin characters in their filenames failed to import. Would you mind updating After Effects & Media Encoder to 23.2.1 and let us know if you are again able to import MXF files?

 

Thank you again for reporting this issue,

- John, After Effects Engineering Team 

Status Needs More Info

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New Here ,
Feb 23, 2023 Feb 23, 2023

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Hi @JohnColombo@JONG WON28347797niy4  I just tested version 23.2.1 and it now works perfectly. It no longer gives the error. Thank you very much!

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Thank you for that confirmation @miguel _baker!

Cheers,

- John, After Effects Engineering Team 

Status Fixed

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