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Adobe After Effects: Strange red screen. Can't use it anymore

Community Beginner ,
Jul 14, 2018 Jul 14, 2018

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Hi,

I made a mac update not so long ago. And now I can't use After Effects anymore. I get a strange red screen (please see screenshot below) and if I drag an image into the scene, I can't see it. I read online that it's a bug, after doing a mac update. And apparently, it can be fixed with Adobe updates. So I went into 'Help', 'Updates', but it does not offer an update for After Effects. I did already clear the caches. So how do I fix this?

I would appreciate any help, I really need to use After Effects

Bildschirmfoto 2018-07-14 um 18.05.59.png

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correct answers 1 Correct answer

Community Beginner , Jul 20, 2018 Jul 20, 2018

Actually, never mind that did not fix it this time. I simply reverted AE to 15.1 (15.1.1 Build 12) from the Adobe Cloud menu. It will uninstall the latest version and 15.1 works. I can confirm it eliminated my red screens and maintains hardware acceleration. I'd recommend doing that.

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People's Champ ,
Jul 14, 2018 Jul 14, 2018

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alexandram43621023  wrote

So how do I fix this?

Bildschirmfoto 2018-07-14 um 18.05.59.png

Start by specifying what OS version & version of After Effects you are using.

~Gutterfish

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Community Expert ,
Jul 14, 2018 Jul 14, 2018

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First guess, composition background color set to Red. Second guess, GPU drive incompatibility. What Mac? What version of OSX? What kind of GPU? What are your settings? Is AE up to date?

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Community Beginner ,
Jul 19, 2018 Jul 19, 2018

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Thanks for your response

Yes, the scene appears red, which was not like that before. If I try to click and drag an image into the scene, the composition window remains red, however the image file is correctly imported and shows in the timeline. The composition background color is actually set to black at the moment. And yes, AE is up to date.

After Effects version: CC 2015

OS Version: macOS High Sierra Version 10.13.5

Graphics card: AMD Radeon R9 M370X 2048 MB

Thank u

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Community Beginner ,
Jul 19, 2018 Jul 19, 2018

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Hi,

Here is the info:

After Effects version: CC 2015

OS Version: macOS High Sierra Version 10.13.5

Thanks

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Community Beginner ,
Jul 19, 2018 Jul 19, 2018

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When I have a problem with Adobe because of updates I uninstall all Adobe applications, including the Creative Cloud, and run the cleaner (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ) Depending on your computer and how many apps you use, it can take awhile to uninstall and reinstall Adobe.   I'm surprised you aren't updated to CC 2018.  Check the Creative Cloud for updates.  Open the Cloud and next to your user picture should be a drop down menu where you can check for updates.  You can also see if there are any updates from the Apps tab.  Good luck! If you are going from CC 2015 to 2018 though, be warned, there are a ton of changes between those versions. 

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LEGEND ,
Jul 19, 2018 Jul 19, 2018

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FYI -- I work for the company that owns the most TV stations on Planet Earth.  They have not yet approved CC 2018 for use on company equipment.  There's not much confidence in Adobe's ability to put out a reliable product.

Want it on your own personal machine?  Fine, but you're on your own.

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Community Beginner ,
Jul 20, 2018 Jul 20, 2018

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It appears Adobe once again broke video codec handling (they did this last year as well) with the latest AE Update. I'll have this show up generally on MP4s but sometimes MOVs too depending on the codec used.

PC - W10
AE 15.1.2 (Build 69)

Disable Hardware Acceleration and clear your media cache until they fix. To disable hardware acceleration, go to Edit >  Preferences > Display > Uncheck Hardware Accelerate Composition, Layer, and Footage Panels.

Yes, this will slow things down considerably while using the software.

Thank you, Adobe.

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Community Beginner ,
Jul 20, 2018 Jul 20, 2018

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Actually, never mind that did not fix it this time. I simply reverted AE to 15.1 (15.1.1 Build 12) from the Adobe Cloud menu. It will uninstall the latest version and 15.1 works. I can confirm it eliminated my red screens and maintains hardware acceleration. I'd recommend doing that.

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Community Beginner ,
Jul 20, 2018 Jul 20, 2018

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I'll just go ahead and do that. Thanks

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New Here ,
Apr 24, 2020 Apr 24, 2020

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how do i do that?

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New Here ,
Jun 23, 2021 Jun 23, 2021

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I went to PREFERENCES/DISPLAY/MEDIA & DISC CACHE  and emptied the disk cache and cleaned databsAe and cache and clicked OK. For some reason the red background was now a shape and I could just click on it and hit DELETE.

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New Here ,
Jun 07, 2024 Jun 07, 2024

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That worked for me! Thanks a lot!!

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