AE can't see my video playing

[Nicklas G]

Hello 

I got a probléme on AE 2022 i can see wht im doing on my compostion panel 

I tried to uninstal it and instal it again still the same 

Greatly appreciate your help 

PS; Sry my AE i in frensh ... 

[Harold Silva]

Hola, lo que tienes es una imagen y deberias primero verificar si la imagen esta en RGB, adobe Premiere y After Effects reconecoen imagenes RGB solamente, si es asi, trata de crear una secuencia de manera manual y añadir la imagen.
Trata tambien de resetear los parametrso del programa (ctrl + alt + shift e inicia el programa)
Espero puedas resolver.

Saludos

[Nicklas G]

sorry it dosen't work and by the way i never needed to do something while importing image...

I will apreciate your help 

Thanks

[Nicklas G]

[Nicklas G]

[nishu_kush]

Hi Nicklas5E4E,

Sorry for your issue.

Would you mind sharing your system specifications (CPU, GPU, RAM, OS version)? Also, what's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-...

Please make sure that the GPU drivers installed on your computer are latest.

Let us know if it heps.

Thanks,

Nishu

[Nicklas G]

hi

Do you have all what you want ?

Thanks for your help 

[Nicklas G]

I need ae pls quick 

thanks

[nishu_kush]

Thansk for the details.

Is there a dedicated GPU installed on your computer? If yes, what's the make and model? Also, what's the driver version of both the GPUs (onboard and dedicated)? Here's how you can find: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Please update if they are not already.

Let us know if it helps.

Thanks,

Nishu

[Nicklas G]

that is what you want ?

thx

[nishu_kush]

Thanks for the screenshot.

I have the same GPU installed on my machine (screenshot). Looks like your driver need an update. Click here to download the latest version of your GPU driver.

Let us know if it works.

Thanks,

Nishu

[Nicklas G]

Sry for the late answer 

no it dosen't work...

all is updated...

[Mo Moolla]

Hi

Is this happening only with video?

If you create a text / shape layer is anythig visible?

Mo

[Nicklas G]

Yea same with image or...

No it dosen't do anything