AE CC Error (86::1)

[jackb73610421]

I'm trying to relink an AE CC 2017 project with photos and footage that had been moved.

I do the replace command and navigate to the missing file. When I click ok I get (86::1) which is After Effects error: Unsupported video bit depth in source file. 

This project worked fine last November. No issues what so ever, now when I try and relink, it's not working

Anyone have an answer?

much appreciated

jack

[C_Waldorf]

I have the same problem with AE 2018 (15.0.1).

We can not import h.264 camera files with .mov container in ADOBE After Effects AE 2018 (15.0.1)

or in projects where the same files were working when launching the AE 2018 project.

We hope that the ADOBE error,

very fast / short term, fixes!

They get a lot of money from there customers

so they must work fast

[camilah10627929]

I had the same problem here and the images that I was trying to import were in CMYK. I changed to RGB and it fixed

[hardyps90682934]

In my case the actual problem was a .gif , all other files were good , The same .gif was working fine the previous day and gave me a headache the next day. the same gif was not letting me link the other files also , and everytime i tried to link the files it showed me the same error because the gif was also there in that footage folder...so in case you get any error like this ... seperately try to import all the files.. all the best

[C_Waldorf]

Hi Hardy,

our problem where, that we have a motion grafik projekt with this h.264 files.

But some days later, perhaps with a litle ADOBE update,

we become after the projekt is opening the 86::1 error.

Greetings

C.Waldorf

[Santos_Gallery]

same problem here, after yesterday i'm update After effect and Premiere apps

*Update

uninstall or delete all After effect 2018 and Premiere Pro 2018 apps folder that has been update

and re-install again.. You can download the apps from here:

All the New Adobe CC 2018 Direct Download Links, Now Available! | ProDesignTools

[yhz1995]

i updated PR and AE yesterday and same problem today.

I reinstalled AE, problem solved in AE, but I open the PR project which linked to that AE project, problem came again. 

and i tryed to delete all the cache files of PR and AE

and problem fixed, damn.

[Aecorn]

Having this same issue, trying to upgrade a project from 13.8 to 2018.

The assets need to be relinked, but are not relinking with an error of 86::1.

"Unsupported video bit depth in source file."
When deleting a lot of assets except for a single one, After Effects crashes, Ive sent in a crash report.

I tried reinstalling AE 2017, that didnt help.

I tried reinstalling AE 2015, and this did work...

Still, this seems like a bug, and should be fixed.

[güneya51194547]

I have same issue too. I can't open my best AE templates which includes AIFF and Alpha mov files after lastest AE update. Installing previous AE versions is the only solution for now. But this is big shame for Adobe's professional video editing side. I'm waiting for Adobe's urgent fix update.

[Kevin-Monahan]

Hi JackB,

This could be related to the following: Dropped support for Quicktime 7 era formats and codecs

Try transcoding footage in an earlier version of our software. Does it work now?

Thanks,
Kevin

[kleopatrak978179]

I'm in a middle of a project , I'm getting  (86::1) after a restart. There are 72 mov files in the footage from the same camera and only having issue with 4files. 3 of them reloads and only one is unable to relink. It was working for the last 10 days and now is not.

Same issue with 4 animation photoshop layers.

[crankmedia]

Since it's just a few, try putting the files on the desktop and replacing from there. Then move to a media folder on a drive. Otherwise, it might but some other form of corruption.

[Waldorf & Statler]

Kevin-Monahan  schrieb

Hi JackB,

This could be related to the following: Dropped support for Quicktime 7 era formats and codecs

Try transcoding footage in an earlier version of our software. Does it work now?

Thanks,
Kevin

Hi Kenvin,

your Link goes to a side where is a link to

MediaReactor Lite for Adobe.

Does ADOBE mean

the ADOBE customers

now in addition

MediaReactor

or

http://www.drastic.tv/index.php?option=com_content&view=article&id=58:mediareactorworkstation&catid=...

need to buy in order to solve the problems of QT7?

Greetings

[Kevin-Monahan]

Hi,

The link that was intended was here: Dropped support for Quicktime 7 era formats and codecs

Hope that clears things up.

Kevin

[crankmedia]

Hi, yes I tried transcoding psds, jpegs, gifs into all sorts of valid formats. It doesn't work so QT7 isn't likely the problem.

[Waldorf & Statler]

Kevin-Monahan  schrieb

Hi,

The link that was intended was here: Dropped support for Quicktime 7 era formats and codecs

Hope that clears things up.

Kevin

Hi Kevin,

that means, we need mediareactor on our workstation to compensate QT7?

Greetings

[hussein100887]

Hi,

I had the same issue in photoshop and now in after effects.

Open the image and duplicate it, then save the duplicated one to new location. it's worked for me.

Greetings

[nokook]

Hi,

I just had the same problem with a jpeg. Here's how I fixed it... Instead of just doing a "save as" I used "export" "save for web" as a jpeg and everything worked fine.

Hope this helps someone.

[Fata_Morgana]

Same problem here but only with "adobe dynamic link"

try to import a character animator scene.

It's work with mp4 for example, but then I lost avantages of the dynamic link...

try to save the project on desktop but still the same problem

[Fata_Morgana]

...i was running AE in 15.2 version but now It works with the 16 .0 version of AE

[jonathanberesford]

I after days of searching --- this thread solved it for me.  I changed my mother board and After effects refused to import perfectly good files it used.

It was permissions.  Once I realised this the fix was easy in Windows

Apply Permission (security tab in properties) for the folder and give full control to the user that after effects emulated (Users on my system)

[Galen.Pehrson]

Hello I found the CORRECT fix for mac for AE CC Error (86::1)

The problem is in an unsupported QT codec.

Go to https://support.apple.com/downloads/quicktime and Download quicktime 7 and install.

If you're on AE CC 2019 give it a try, if it doesn't work download the the version of AE 2017CC which supports the moov codec

[dremer1128]

I had a similar problem, and most of the solutions suggested didn't work. Putting the files on the desktop DID allow me to import them, but moving them anywhere else was useless. In the end I uninstalled AE 2018 and then reinstalled it. And for whatever reason, that did the trick. My files import now. I hope this helps!

[thorofi]

Okay i found two different problem with this error:

- when relink file again and that error show up

- when first time import .jpg file, and that error show

What i get is the second problem..

For the second problem, i found the solution : change your .jpg color profile to RGB (in Ps or anything), and its work

Hope anyone have the solution for the first one good luck!

[mulpsama]

Hi there,

I got the same problem (86::1 error) while I trying to drag an .avi file into AE. Anyone can help?

BTW I'm using AE 2018 (15.0.1) on a mac.

[chrisj66805048]

don't mark this as answered. I can't even import jpegs, and you don't know why