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After Effects 2019 Error: < Unspecified Drawing Error >

Community Beginner ,
Jun 23, 2020 Jun 23, 2020

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Please help! I encountered this problem: When I launch Adobe After Effects 2018 on macOS 11 Big Sur Beta 1, I get an error ‹Unspecified Drawing Error› what should I do?

 

Note: Title edited by Moderator to include version number

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correct answers 1 Correct answer

Adobe Employee , Nov 25, 2020 Nov 25, 2020
UPDATE: After Effects 2019 (v 16.x.x) isn't compatible with macOS Big Sur. Big Sur has some major code changes under the hood. After Effects interacts with certain components of macOS that have been modified or no longer exist in Big Sur resulting in incompatibility issues. Some users in this thread have reported that they are not running into this issue after updating their plugins. Based on that info, we recommend: Updating to the latest version of After Effects 2020 (v 17.5.1) if you're r...

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Screen Shot 2020-11-16 at 15.56.04.png

Please share if you find a solution!

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New Here ,
Nov 18, 2020 Nov 18, 2020

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pleasee solution!!!

we can't dont work 😞

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Had the exact same issue. Tried all the normal solutions (deleting plugins, delete preferences, closing the audio window, reinstalling AE) nothing worked. I ended up reinstalling the entire OS from a time machine back up. Everything's back to normal now. 

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I've thought i was the only one with this problem. Still no response from adobe, working in a project, can't even open after effects. 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Same thing happens to me, paralyzed... Very disappointed to say the least

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Please help me! I did update it gave an error ! Unspecified Drawing Error ! HEEELLLPPP !

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Hi everyone,

 

I'm sorry to hear about this issue and not jumping on to this thread sooner! I understand that many of you have third-party plugins for After Effects and removing them doesn't make the problem go away. Is that correct? 

I have also noted that some of you have reset prefs and cleared cache files but that hasn't helped either.

  • What happens after you click OK? Do you get a crash report?
  • Does After Effects go into a "not responding" state?
  • Does the app go past the splash screen?

 

I have reported this issue to the After Effects team so that they can look into it. Meanwhile, would it be possible for anyone of you to share a screen recording exhibiting the problem?

 

Thanks,

Rameez K.

After Effects Community Manager

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Corrrect - removing all plugins didn't resolve the issue.

Correct - clearing preferences didn't resolve the issue either.

 

After clicking okay (which has to be done multiple times to clear the window) any additional action, so creating a new comp, layer and just closing AE. I had to force quit. AE is still responsive between any of these additional actions, so no beachball, etc.

Yes, the error pops up after the splash screen.

 

To everyone else. I've reinstalled from an older timemachine back up prior to updating to Big Sur and AE is working fine again. 

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Everything he said is true!  Error continues @Rameez_Khan . I can't work please!

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Thanks for providing the details, km59235442.

 

Cheers,

Rameez

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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km59235442, are you using After Effects 2019 as well?

 

-Rameez

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Explorer ,
Oct 22, 2021 Oct 22, 2021

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Thanks but I am not a fun of Timemachine as you could overwrite all your files. 
Also some of us did updated to Big Sur bacause other new Apps don't work if it is not with Big Sur. (Some UnReal Engine plugins for example)
What we expect from Apple is to have a check list including all mayor Apps (for instance all of the Adobe CC software in various versions) work when they make an OS update.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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This is very frustrating as I (and I'm sure many others) have very urgent timelines and this is one of the biggest tools I use. Please find the issue and resolve it so we can all continue our work. After Affects has always been an amazing and powerful resource, and it seems wild that this has not been resolved sooner. 

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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UPDATE:
We're discussing this internally. Can you please make sure that you've updated to After Effects 17.5.1 as we have done our Big Sur testing on that version?

 

Thanks,

Rameez

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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The program did not work after an Apple update.(Big Sur) There is nothing to do with updating the application. Please find the solution to the error now.

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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If you're in a production environment, it's always recommended that you wait for a few months if there is a major OS update or an application update. If you will search the internet, you'll find a lot of blogs that recommend not updating to Big Sur yet.

I mentioned updating to After Effects 17.5.1 because all our Big Sur testing has been done on that version, so if you're running into any issues with After Effects 17.5.1 on Big Sur, I can share them with the After Effects team.

 

-Rameez

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Hello Rameez,

I actually don't remember my After Effects 2019 version, and I cannot even know because it doesn't opnen due to this error. I've got alot of peojects to work on in my Master so I hope that you could find any solution because I'm lost in here.

Thanks in advance

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi, I've updated everything and it doesn't help me, I need to work asap, no advice from this post worked for me I'm really confused because this day I don't work with anything except this

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Hi, How do we solve this problem? Please help.

 https://youtu.be/2ujjc7FRm_Y

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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i managed to get into after many clics but its useless but it may help Adobe workers with solving https://www.youtube.com/watch?v=q8Z7lbcFYtU&feature=youtu.be

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hi Can Yıldırım,

 

I can see that you're using After Effects 2019 which is not tested to work on Big Sur. As I mentioned in my post above, make sure you're running After Effects 2020 (v 17.5.1)

Earlier versions might not work correctly because this version of macOS has a lot of changes under the hood. I also recommend reading this - When can I update to Big Sur?

 

-Rameez

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Adobe Employee ,
Nov 20, 2020 Nov 20, 2020

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Hey petrv28099439,

 

Your video doesn't show the version of After Effects that you're using. Are you using After Effects 2020 v17.5.1 or an earlier version?

 

-Rameez

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