• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

After Effects 2020 play preview problem

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

Hi, I just updated to Ae CC 2020 from the 2019 version and now there is a problem when I try to preview my work.It shows like this instead of showing properly where it should.It shows like this instead of showing properly where it should.A small window below the actually screen where it should be playingA small window below the actually screen where it should be playing

TOPICS
Error or problem , Preview , User interface or workspaces

Views

24.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 11, 2019 Dec 11, 2019

Hi all,

 

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

Let us know if you have any other questions.

 

Thanks,

Shivangi

Votes

Translate

Translate
Valorous Hero ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

This looks like a GPU driver issue. Ensure you have the latest GPU drivers for your system. Meanwhile, you may also want to disable GPU acceleration in AE's Prefs and in AE's Project Settings dialog.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

That's odd. My GPU driver is ok. I mean, I am not an expert, but it looks ok for me.Captura de Tela 2019-11-06 às 19.18.19.pngCaptura de Tela 2019-11-06 às 19.17.13.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

If it helps, I have an early 2011 MacBook pro, the system is updated. AE CC 2019 worked fine, the problem started to happen when I updated to AE CC 2020. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 10, 2019 Nov 10, 2019

Copy link to clipboard

Copied

i have the same problem, how to disable GPU acceleration ??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

How do you update to lasted GPU driver?? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Same problem here...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Same problem 😕

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2019 Nov 09, 2019

Copy link to clipboard

Copied

Have you found a fix for this yet?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2019 Nov 09, 2019

Copy link to clipboard

Copied

I am very new at AE but I did this and it seems to work, for me.  Here's the path I took:

Edit>Preferences>General>"Migrate Previous Version Settings..." (bottom right)

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2020 Apr 16, 2020

Copy link to clipboard

Copied

Thank you so much for this! Works great now 😃

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 10, 2020 May 10, 2020

Copy link to clipboard

Copied

thx it works!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Dude thank you so much. I've been going crazy for 3 days! This tottally worked! Thanks! 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2021 Dec 29, 2021

Copy link to clipboard

Copied

Tried this but it said no previous versions exist so, didn't work for me. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 10, 2019 Nov 10, 2019

Copy link to clipboard

Copied

same problem here ! any body found a fix for that !?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

Nope, not yet.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2019 Nov 11, 2019

Copy link to clipboard

Copied

Same problem here 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2019 Nov 11, 2019

Copy link to clipboard

Copied

Back to AE 2019 and no problem... strange 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

how did you roll back to AE 2019 ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

I did not uninstall it ; )

And I confirm : not "preview problem" on AE 2019 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

Yes but how did you go from 2020 to 2019?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

Open Adobe Creative Cloud, go to All Apps, search for AE. There's going to be 3 dots next to the open button. Click on them and select "other versions". Now just find the old version you want and click "download". You got yourself the 2019 version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 13, 2019 Nov 13, 2019

Copy link to clipboard

Copied

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2019 Nov 11, 2019

Copy link to clipboard

Copied

Same here. Please help 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

Same here!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines