After Effects 2021 and 2022 not responding

[Yuna22822001pyd3]

After Effects 2021 and 2022 NOT Responding. The program does not run at all. It used to work perfectly up until 2 weeks ago, but it has stopped working all of the sudden. I have uninstalled, and reinstalled different versions of 2021 and 2022, but still useless. I restarted several times after uninstalling different versions before reinstalling them. It just does not work at all. The first interface wouldn't get loaded.

I desperately need to finish my projects. I need your immediate assistance.

[Mylenium]

Without any system information and other details we can't really tell you much. This could literally be anything from a botched system update to security and permissions issues.

Mylenium

[Shivangi_Gupta]

Hi there,

We're sorry to hear that. Could you share your system info(OS, RAM, GPU, etc) as asked by the expert above?

Also, could you check if your system saved any crash report for the instance? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

Let us know. We're here to help.

Regards,

Shivangi

[Byron Cortez]

Aquí te dejo un link que te puede servir para que sepas qué información es importante para poder intentar ayudarte.

FAQ: What information should I provide when asking a question on this forum?

[Yuna22822001pyd3]

Hello,

Thanks for getting back to me.

OS Name Microsoft Windows 10 Home
System Model HP ENVY x360 Convertible 15-dr1xxx
System Type x64-based PC
System SKU 6GJ14UA#ABL
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8
Logical Processor(s)
BIOS Version/Date Insyde F.09, 06/08/2020
SMBIOS Version 3.2
BIOS Mode UEFI
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB

Attached are the crash reports.

Regards,
Yuna

[Rameez_Khan]

Hi Yuna,

Thanks for sharing your system details. However, I don't see any crash reports attached.

• Would you tell us where After Effects freezes during the launch process? Does it go past the splash screen?
• Can you go through the troubleshooting steps given in this article? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...
• Also, can you provide information about the GPU on your system?

Looking forward to helping you with this.

Rameez

[lydiak47127404]

C'est une catastrophe cette nouvelle version After !!!

Je plante minimum 5 fois par jour. C'est la première fois en 5 ans d'utilisation.