I am using the latest legal version of After effects CC 2022 and the latest legal version of the Universe plugin (Maxon). However, applying presets does not work.
Ex: I create a solid, I select it, I add the Universe plugin, I click on "Choose your preset", the Dashboard opens, but when I choose a new preset then I click on apply, nothing happens.
For information, I wrote to Maxon for this problem. They just told me to uninstall Universe via "Maxon Application Manager", then manually delete all folders related to the plugin:
Please use the Maxon App to uninstall Universe. Then locate the following folders and delete them.
C:\Program Files\Adobe\Common\Plugins\7.0\MediaCore\Red Giant Universe
C:\Program Files\Red Giant\Universe
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.redgiant.uni.dashboard
I do exactly what I'm asked to do, nothing to do, it still doesn't work. I also did a test by installing version 5.0.1 of the plugin: identical result, impossible to apply a preset.
Does anyone have an idea on how to solve this problem? Clean the registry maybe? But what exactly in the registry?
Please help me out as this is very frustrating.