After Effects crashes when scanning folders

[kacper_4290]

For whatever reason, whenever I launch After Effects now, the app freezes when scanning folders and immediately crashes. No error message shows up.
I tried basically everything.

• Starting in safe mode, disabling third party plug-ins (didn't have any to begin with), resetting preferences.
• Uninstalling, re-installing, manually deleting all files relating to After Effects and then installing it again.
• It always crashes at the splash screen when it's scanning folders. The folder it crashes at changed every time.

I went into Windows settings and gave high-performance to After Effects but that didn't work either.
It was literally working fine less than 4 days ago and I finished a project on it. Now it does this and I'm truly stumped on how to fix it.

[Gugma · Accepted solution]

Apparently you need to delete the file microsoft.ai.machinelearning.dll. It is located in: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

I had the same problem and this solved the issue for me. I got it from this conversation

https://community.adobe.com/t5/after-effects-bugs/after-effects-25-4-won-t-start-it-crashes-on-the-s...

[Mayyar31373577s1cm]

Thank you so much, you saved my day!

[Zhby31109485mxs9]

logged in just to say thanks

[saliii]

i just logged in to say you are the best 

[bartosz_0377]

i just logged in to say Gugma = sigma, thanks!

[Леонид0101]

OMG Thanks !)

[nishu_kush]

Thanks for the suggestion, Gugma.

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[ToolfarmJP]

Have you also checked the graphic card settings? Do you use the latest driver?