After Effects error: could not parse the file ( 45 :: 36)

[CREAM Motion]

Hello, I am the creator of VoluMax 6 for AE (sold on Videohive).
I am having a lot of customers on Mac Os contacting for this problem :After Effects error: the file format module could not parse the file ( 45 :: 36)
I have almost 20K customers for this template and this issue is becoming a major problem for me and the thousand of other authors on Videohive having similar mails from their customers.
I updated the template already by re-saving all the Jpegs with Photoshop updated but this didn't work.
I am going to try to replace manually each JPEG, MOV and PNG in the project panel to see if it works... Apparently if you do it on a computer that has the bug it corrects the bug but my PC doesn't have the same issue son not sure this will do the trick.

Please Adobe : investigate on this error because it is going to become a major issue for AE.

[CREAM Motion · Accepted solution]

Problem was corrected this way : 
- Open .aep file
- search "JPG" in project panel
- "Replace file" for each JPG by the same file (strangely preview picture is sharper, file type is modified)
- Save .aep file.
I hope this helped authors like me that spent hours to find this solution...

[realistic_hands5C93]

Thank you for posting this. I was using a template that was affected by this (suddenly) and when I went to try another it was having the same issue. You just saved me a lot of frustration and time.

[stevens43465418]

THANK YOU!!!! Life saver ❤️

[nishu_kush]

Hi Cream-Motion,

Thanks for creating the thread and posting a workaround. Really helpful.

The After Effects team is aware of the issue they are working on it.

Thanks,

Nishu

[TobiT92]

How long exactly will you still be "working on it"?

This bug completely destroys a good part of the template industry, because you have managed to break the import of the most common image file format on earth.

We need a fix a month ago, honestly.

Is there any ETA?

[Kartika Rawat]

Hi Tobi!

Sorry to hear that. There's no ETA on this. You can check out the UserVoice for updates: https://adobe-video.uservoice.com/forums/911311-after-effects

Let us know if you have questions.

Thanks,

Kartika

[TobiT92]

Yes, I do have a question.

How can it be that this is not solved yet, given that your own Stock Marketplace, Adobe Stock, are now selling mogrts for 20€ a pop that will not work with your latest release?

[RTD]

Been having this same issue...seriously thought i was the only one thats been going crazy over this smh...I downgraded to version 18.0 and theres no issue, i guess it'll do until they actually fix the problem

[asd21ewads]

When will it be fixed? It's a major issue! All of our mac customers on the latest Premiere Pro cannot use our products. You're crashing the industry.

[naomiec53605295]

I was doing some research because I encountered this problem twice after purchasing AE templates. I am a macbook user. I saw this link and it says that now once you update AE, that the problem will be fixed. I hope it's fixed. I am about to try it now. 

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43449300-bug-ae-18-2-on-ma...

[naomiec53605295 · Accepted solution]

I was doing some research because I encounter this problem twice after purchasing AE templates. I am a macbook user. I saw this link and it says that now once you update AE, that the problem will be fixed. I hope it's fixed. I am about to try it now. 

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43449300-bug-ae-18-2-on-ma...

[HSM2022]

I just encountered this problem with my old After Effects v4, and I found that the problem was the PNG I was loading was not saved with the Settings the program was looking for. It would load PNG files that had Compression but it would not load PNGs that had No Compression. I suppose it might be a similar case for the JPEG files you're having trouble with. Supported image files that have been saved with unsupported settings return code 45::36, whereas image files that are simply not supported at all return error code 45::35 (?). That's my experience. Hope it helps.