After Effects error: Ray-trace 3D ( 5070 :: 0 )

[adam@blueapplestudio]

I am trying to create extruded vector shapes in AE CS6 and get the below error after clicking on the enable 3D toggle for the layer.

After Effects error: Ray-trace 3D: Out of paged mapped memory for ray tracer.

( 5070 :: 0 )

Any thoughts on how to solve this?

[adam@blueapplestudio]

My GPU info is below.

Fast Draft: Available
Texture Memory: 391.00 MB
Ray-tracing: GPU

OpenGL
Vendor: NVIDIA Corporation
Device: Quadro FX 4800/PCI/SSE2
Version: 3.0.0
Total Memory: 978.00 MB
Shader Model: 4.0 or later
CUDA
Driver Version: 4.0
Devices: 2 (Quadro FX 4800, GeForce 8400GS)
Current Usable Memory: 891.00 MB (at application launch)
Maximum Usable Memory: 947.00 MB

I am not certain if my NVIDIA driver is the most recent, but I believe it is the one they recommended.  I run 3ds Max, LightWave and Blender without issue.

[ChrisProsser]

Hey Adam,

You seem to the odd man out in this thread as you are running windows. Can you try installing a new driver (or re-installing your current one)?

http://www.nvidia.com/Download/index.aspx?lang=en-us

We've seen problems like this when there is an odd CUDA version mismatch.

Those of you on the mac, standby, we're getting Nvidia on the horn to help out.

--chris

[Adamdanielpalmer]

Incorrect. I am using Mac OS 10.7.3 Lion.

Thanks,

Adam

[Adamdanielpalmer]

Any other information I can provide?

For the record, my copy of CS6 trial at home on windows 7 works beautifully.  However, I am at work at Sinclair Broadcast Group and there is currently no functioning raytrace 3D Mac OS Lion.

[Adamdanielpalmer]

Also

[Adamdanielpalmer]

Think I got the wrong adam, sorry!  Thanks for the help.

[nesha_le]

same error here. Running on 10.7.3 Lion.

GPU info:

Fast Draft:	Available
Texture Memory:	204.00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	ATI Technologies Inc.
Device:	ATI Radeon HD 6750M OpenGL Engine
Version:	2.1 ATI-7.18.11
Total Memory:	512.00 MB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

Is there any solution for this?

[nesha_le]

Funny thing, on a way slower machine than iMac 2011 (which, as noted above has this raytrace error), macbook pro 15", mid 2010, raytrace works with no problem. GPU info on macbook pro is as follows:

Fast Draft:	Available
Texture Memory:	200.00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	NVIDIA Corporation
Device:	NVIDIA GeForce GT 330M OpenGL Engine
Version:	2.1 NVIDIA-7.18.18
Total Memory:	256.00 MB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

Adobe, any suggestions? Solutions?

[@ryna]

Thanks for the update Chris. I would not be surprised if this is an OS / other application problem. This fails on my Mac Pro, but my Mac Book Pro works fine, both without CUDA cards. I have seen issues in the past that other software has installed kernel extensions or other drivers that create conflict.

[lehiboo69]

Woks great with my macbookpro mid 2011...

[MisaKaspar]

are you running on OS X Lion? What kind of GPU?

[lehiboo69]

• Macosx Lion 10.7.4
• Intel HD Graphics 3000
• AMD Radeon HD 6770M with 1 Go  GDDR5

this is for my macbook pro mid 2011 and it works...but very slow.

On my Imac 27 inches...doesn t work...see the specs above in my former post...

[MisaKaspar]

strange thing... my macbookpro (may 2011) is runnig with the same specs as yours.... but it doesn't work...

[lehiboo69]

Hi

Same trouble...here are my specs

I m in Imac 27inches

3,4 GHz Intel core I7

16 Go 1333 MHz DDR3

AMD Radeon HD 6970M 2048 MB

Mac OS X Lion 10.7.3 (11D50)

Fast Draft:	Available
Texture Memory:	818,00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	ATI Technologies Inc.
Device:	ATI Radeon HD 6970M OpenGL Engine
Version:	2.1 ATI-7.18.11
Total Memory:	2,00 GB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

I really hope you can help...If that feature doesn t work...I won't buy the product...and I badly need it !

Thanx so much !!!

[@ryna]

I am also experiencing the same error. As a quick work around while creating your masterpiece, I changed by view to Fast Draft (the box with the lightning inside). However, when trying to render whether in foreground or background ends up in the same 5070 :: 0 Failure

Here are my card specs as well for the devs:

Fast Draft:	Available
Texture Memory:	512.00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	ATI Technologies Inc.
Device:	ATI Radeon HD 5870 OpenGL Engine
Version:	2.1 ATI-7.18.11
Total Memory:	1.00 GB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

[Adamdanielpalmer]

Same Error: using Mac OS Lion 10.7.3 and ATI Radeon HD 5510 1024 Mb, 24 GB ram with 17 GB available for after effects.

Cannot use Raytraced 3D renderer at all, very dissapointing.  Adobe, any plans to fix so AE CS6 has 3D raytracer support for Mac and ATI?

[Adamdanielpalmer]

Fast Draft:	Available
Texture Memory:	768.00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	ATI Technologies Inc.
Device:	ATI Radeon HD 5770 OpenGL Engine
Version:	2.1 ATI-7.18.11
Total Memory:	1.00 GB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

[Guest]

Add me to the list with this problem. Here's my GPU info:

Fast Draft:	Available
Texture Memory:	409.00 MB
Ray-tracing:	CPU

(GPU not available - incompatible device or CUDA driver)

OpenGL

Vendor:	ATI Technologies Inc.
Device:	ATI Radeon HD 5770 OpenGL Engine
Version:	2.1 ATI-7.18.11
Total Memory:	1.00 GB
Shader Model:	-

CUDA

Driver Version:	-
Devices:	-
Current Usable Memory:	-
Maximum Usable Memory:	-

[adam@blueapplestudio]

On the Windows side of things, I can report that some of my co-workers have hit this problem and some have not.  Those that have not had the problem are using a Quadro FX 4800 card.  Those of us that are having the error are using both the aforementioned Quadro, in addition to a GeForece 8400 GS to drive three displays.

I have not updated drivers yet, but will post with my results if I do.

[Andrius Simutis]

Oh yeah, MacPro 1,1 is the one with the problem while a MacBookPro 8,1 works without the error.

Is there anything worth trying at this point that might solve the problem, or make it go away long enough to use it?

[rowlkr]

Plus one.  Mac Pro 3,1 OSX 10.6.8, 32gb RAM.  I add a Ray-Traced 3D pre-comp into a Ray-Traced 3D comp.  The pre-comp shows up and is visible, but when I move the CTI past the pre-comp into section where the comp's own 3D ray-traced layers exist, the machine times out and I get the error:

After Effects error: Ray-trace 3D: Ray tracer failed to launch.

( 5070 :: 0 )

Fast Draft:	Available
Texture Memory:	818.00 MB
Ray-tracing:	GPU

OpenGL

Vendor:	NVIDIA Corporation
Device:	NVIDIA Quadro 4000 OpenGL Engine
Version:	2.1 NVIDIA-1.6.37
Total Memory:	2.00 GB
Shader Model:	-

CUDA

Driver Version:	4.0
Devices:	1 (Quadro 4000)
Current Usable Memory:	559.00 MB (at application launch)
Maximum Usable Memory:	2.00 GB

[rowlkr]

Now I have removed the pre-comp from the Ray-Traced 3D comp and still getting the error.

[MA SHEPHERD]

Re: After Effects error: Ray-traced 3D: Initial Shader compile failed. (5070::0) refers to an incompatible graphics card or GPU device. The solution is to remove the incompatible graphics card or replace with compatible graphics card and re-install the software.

For me I had to remove a nVidia Tesla C1060 card which is incompatible. My main graphics card is a nVidia Quadro fx 5800 which is compatible. After re-installing After Effects the error message was gone.

Hope that helps.

[adam@blueapplestudio]

I disabled the GeForce card and am now only using the Quadro.  For those of you hunting, here is a list of cards that, according to Adobe, AE CS6 supports.

http://www.adobe.com/products/aftereffects/tech-specs.html

The following NVIDIA GPUs are supported in After Effects CS6.

Mac:

1. GeForce GTX 285
2. Quadro CX
3. Quadro FX 4800
4. Quadro 4000

Windows:

1. GeForce GTX 285
2. GeForce GTX 470
3. GeForce GTX 570
4. GeForce GTX 580
5. Quadro CX
6. Quadro FX 3700M
7. Quadro FX 3800
8. Quadro FX 3800M
9. Quadro FX 4800
10. Quadro FX 5800
11. Quadro 2000
12. Quadro 2000D
13. Quadro 2000M
14. Quadro 3000M
15. Quadro 4000
16. Quadro 4000M
17. Quadro 5000
18. Quadro 5000M
19. Quadro 5010M
20. Quadro 6000
21. Tesla C2075 (Windows)/Maximus configuration

[lehiboo69]

thanx for the list...but not easy to change a card on an I mac... 😉