Skip to main content
etc71
Participant
August 10, 2017
Answered

After Effects error when opening

  • August 10, 2017
  • 2 replies
  • 5293 views

Does anyone know how to resolve this error?  I've already uninstalled and re-installed.  I've tried right clicking and selecting run as administrator.  This is happening on a Dell laptop running Windows 10.

Thanks, Eric

This topic has been closed for replies.
Correct answer etc71

Sorry, I got distracted while I was typing, I meant to say, "You might need to run Adobe's CC Cleaner tool between uninstalling and reinstalling."

You could also try some of what is suggested here.


Running the Adobe CC cleaner did not work either. However, I did get the issue resolved. When I right clicked on After Effects and selected run as administrator the program opened up as expected without an error.  I then closed After Effects and re-opened normal, by just double clicking it and it's been working ever since. I'm not sure what difference it made running it as administrator the first time, but at this point I'm just glad it's working.

2 replies

Participant
June 30, 2021

Updated the windows10 letest version.

kglad
Community Expert
Community Expert
August 10, 2017
etc71
etc71Author
Participant
August 10, 2017

After Effects won't open to do this. It closes after the error message is displayed

kglad
Community Expert
Community Expert
August 10, 2017

then delete the preference files.