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I am trying to learn After Effects through the in app tutorials. I have gone through the first tutorial "Learn the Basics'" The next tutorial won't load the graphics and files. I got an error message in red saying "Unable to download." I can see the instructions for the tutorial but not the video instruction or the asssets. I think I may have inadvertently deleted a folder which contained the files when I was cleaning up some unused files. I uninstalled After Effects and reinstalled it twice, but I get the same error message. I would love to continue to learn through the in app tutorials. Any advice?
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Welcome to the community, and thanks for posting here 🙂
Are you on Windows or Mac?
I'm on a Mac, and when I download anything from the Learn panel, it is stored here: /Users/Shared/Adobe/After Effects 2023/Learn Panel
Can you navigate to this directory and see if any files have been downloaded?
Thanks,
Rameez
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On Windows, it would be here: C:\Users\Public\Documents\Adobe\After Effects 2023\Learn Panel
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Rameez, Thanks for the post. I am on PC. I didn't have a learn panel in my After Effects folder. I created a new folder with entitled Learn Panel and restarted the app, but it didn't load anything in there.
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Would it be possible for you to screen-record your experience and share it here? It will help me to understand the issue better.
Thanks,
Rameez