After effects in app tutorials won't download

[Gary248295897fw6]

I am trying to learn After Effects through the in app tutorials. I have gone through the first tutorial "Learn the Basics'" The next tutorial won't load the graphics and files. I got an error message in red saying "Unable to download." I can see the instructions for the tutorial but not the video instruction or the asssets.  I think I may have inadvertently deleted a folder which contained the files when I was cleaning up some unused files. I uninstalled After Effects and reinstalled it twice, but I get the same error message. I would love to continue to learn through the in app tutorials. Any advice?

[Rameez_Khan]

Hi @Gary248295897fw6,

Welcome to the community, and thanks for posting here 🙂
Are you on Windows or Mac?

I'm on a Mac, and when I download anything from the Learn panel, it is stored here: /Users/Shared/Adobe/After Effects 2023/Learn Panel

Can you navigate to this directory and see if any files have been downloaded?

Thanks,

Rameez

[Rameez_Khan]

On Windows, it would be here: C:\Users\Public\Documents\Adobe\After Effects 2023\Learn Panel

[Gary248295897fw6]

Rameez, Thanks for the post. I am on PC. I didn't have a learn panel in my After Effects folder. I created a new folder with entitled Learn Panel and restarted the app, but it didn't load anything in there.

[Rameez_Khan]

Would it be possible for you to screen-record your experience and share it here? It will help me to understand the issue better.

Thanks,

Rameez