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After Effects preview not working

Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Hello. I've just installed After Effects on a new work computer, and I'm having issues getting the Preview window to play or show anything (see images below - the second one is where I have taken it off full screen then made it full screen again). The preview doen't show when not playing, and doesn't play at all.

 

If I have music and play, I can hear the music play but the timeline won't keep moving along.

 

I've tried all the usual stuff (purge cache, uninstall/reinstall, change system setting to be adjust for best appearance, etc.) but nothing has worked.

The audio only has one driver (MME) and doesn't give me the ASIO or any other option.

 

I can export and render without any issues, and when the cursor is over the preview area, the preview tab tells me the info about what is there (where the cursor is).

 

Also, After Effects always freezes on exit, and I have to force quit it (I presume this is related some how?).

 

 

Thanks

 

 

Screenshot 2021-09-08 132308.pngScreenshot 2021-09-08 132336.png

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Community Beginner , Sep 08, 2021 Sep 08, 2021
Thanks Mylenium. Reinstalling the drivers did the trick and it's working now. Thanks

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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The same old boring answer: You need to spend some time straightening out your system's drivers and their configuration as well as the relevant hardware acceleration settings in AE. Even if the system is new, it may alreeady have outdated OEM drivers or at least versions that may not be compatible with the latest version of AE. I know it's annoying, but there simply is no magic "Make this work!" button and since you haven't offered any actual system information we can't be more specific than that.

 

Mylenium

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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Thanks Mylenium. Reinstalling the drivers did the trick and it's working now. Thanks

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi defaultgbu6cntktvyi,

 

Welcome to the community. Please share the following details so that we can troubleshoot the issue properly:

Also, have you tried resetting the preferences already? Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know, we're here to help.

 

Thanks,

Nishu

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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Thanks Nishu. Because it's a work computer I asked our IT team to take a look and they reinstalled the drivers and now it works fine. Thanks

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Thanks for udpating the thread.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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