After Effects Won't Launch

[denise_barakal40868166]

I downloaded a Creative Cloud Trial.  Ready to begin using AE CC2014 it wouldn't launch on my PC that meets all specs.  I restarted my computer, contacted support to which I lent my computer screen to who after doing several things I'd already done told me the file was corrupted and that I should uninstall and reinstall and restart my computer.  I took the time to do that --again, and it still won't launch...any help here for getting it to launch.  When I click on AE, it simply spins for about 4 seconds then stops.  HELP!

[Rick Gerard]

Do you have any third party video apps or codec packs installed. It could be your virus scanner, it could be a screen capture app. It could be a corrupted font. Without error messages or a crash log or full system details it is pretty difficult to give you much help.

[denise_barakal40868166]

  Rick, Thank you for your response.  In fact..it won't launch..there are no error messages because it gets hung up for about 5 seconds and then simply stops.  i uninstalled and reinstalled  THRICE!.  One of those time, the main AE screen came on...momentarily, but then when the browser went to open there were multiple "media plugin" errors.  It hasn't opened since however...5 hours of my life I'll never recover..but what's more is..I really need to get a project done.  😞

[Mylenium]

You are losing yourself in vagueries. "My PC meets all specs" How should anyone tell you anything and verify this without exact system info? The rest we can't know, either, since you haven't provided any details from your crash logs or the Creative Cloud logs.

Troubleshoot Creative Cloud download and install issues

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Mylenium

[denise_barakal40868166]

Not Vague, brief...although I guess more information is better than brevity in this instance.  Since there are specific spec requirements which my pc meet, my thought was to give a brief account of what adobe tech supported concluded and it "should" be obvious, there was no need for someone to question if I was meeting the specs to run the software.

It is not crashing, rather not launching.  Forgive me for thinking those were not interchangeable terms?  Now, where might I find "crash logs" for something that doesn't launch?  Appreciate the links.

Quad Processor

8GB Ram

1760 MB Graphics Memory

54-Bit OS

[chelseac73139820]

I have been having the same issue. Usually I can use AE after I start up my pc, but if I close the application and try to open in again after a while it won't open. I have CC 2015 and the only way I've gotten it to open again is after restarting my machine. Which I can't do when I'm exporting things in Media Encoder.

It's a very frustrating issue that I hope we can solve. Like you said, the issue is the program won't launch.

[AnimatorMXFinity]

same here it doesn't matter what i do just updated it again same problem. I've given up on cc 2015.

after effects cc 2014.2 was best version. because it actually functions.

[chelseac73139820]

2014 also had multiprocessing. In the last year I started using CC more often and I'm not impressed. It's unfortunate having to use a program that isn't as reliable as it once was. Hopefully it'll go back to working again soon...

[MahmoudAtef · Accepted solution]

It was helpful i faced the same issues because of corrupted fonts

thank you

[OussK]

Thanks for sharing this information.

[Oskari354014214o6f]

How did you find this out? How did you fix it?

[peterc6433804 · Accepted solution]

I had a similar problem.

Was advised to update drivers and look at system logs.

All drivers were up to date and there was nothing in the system logs.

After further investigation I found that by disabling Trusted Applications Mode in Kaspersky anti virus (even though AE was on the trusted list) the problem disappeared.  I hope this helps.  Regards

[spencerc6372829]

afx cc 2017 went from not launching to consistently doing so upon ending all Chrome browser processes.

[Jose Panadero]

Try to delete your AFX preferences. In Windows press Ctrl+Alt+Shift or Comand+Alt+Shift in Mac as soon as you launch After Effects. You will be prompted to delete the preferences file. Sometimes preferences were corrupted and AFX will not open.

[ToolfarmJP]

Hi,

Have you updated the video card driver to the latest version? The launch problem is often related to the video card issue.

[Mo Moolla]

Hi Denise

I would recommend the following

Uninstall AE with the Adobe Cleaner Tool

AdobeCreativeCloudCleanerTool.dmg

Allow it to remove all preferences. Reinstall and tell me how it goes

This might just fix your issue. If it doesn't there is probably a plugin that upon loading is corrupt and is stopping AE from launching.

We will look at that solution should the one above not work

Mo

[Marvelous_difference0D4D · Accepted solution]

Sounds settings worked for me. Since I was remoting to the pc, the audio settings in windows were blocking Ae from starting.