Audio works in preview, but not when i render the video out! :( [ADOBE AFTER EFFECTS CC 2015]

[jorrena8778417]

Hey!

I'm pretty new to Adobe After Effects CC 2015. I have a video thats around 1 minute, everything works as it should when i preview it. But when i render it out, with right settings, The sound won't render out.

So basically i can hear all the sounds when i preview it, but when i render it out i can't here any sound at all. I have tried having the sound on Auto, and On. But nothing works.

And yes, some of the mp4 files i use for audio aswell, but the mp3 audio file won't play either. Would love some help! I had this problem for some days now!

[Dave_LaRonde]

I hope everybody saved their copies of bought-and-paid-for AE CS6.   If you're really antsy to cut the cord, you'll need it!  It's either that, or Adobe has you by the short hairs.

Mmmmmm, perhaps not.  Perhaps Blackmagic is working on something.  One can only hope.

[Flix_799]

The only reason why I moved to the CC is support for new codecs, especially for red dragon files.

Is there perhaps a plugin that would allow the CS6 version to import these files?

Funny thing is that adobe keeps saying that if you do not want to pay a subscription, you can use CS6. On the other hand they do not want to give support for new codecs in CS6.

[rdelaat]

Just to let you know that today, we still wait for the fix.

Just stumbled over it today - had not used AE for a while, so happily update in middle of project and sound is gone. Worked before the update a day ago...

At any rate, the .MOV export does have sound, luckily.

Still went back to original v CC2015. Let's see how that holds up.

BTW, share the sentiments on feeling like beta tester. It must be a complex problem, that they did not test the export with audio must mean that either they have not touched exporting and assumed it works, or have a cross coding issue that is not foreseen, or simply did not test.

Still, I do use all the other CC2015 stuff, so subscription works for me.

A discount would be in place, in this case though.

[P.M.B]

Your post is not very clear.   You updated AE today?  From what version to what version?  When you say sound is gone what do you mean? 

[MariusHS]

Hello! If non if this helps, you can try render it out in Adobe Media Encoder!

Then the sound and video will be rendered perfectually!

[hristiand98271311]

Half year - no patch? Seriously?  Video editor which cannot save the video sound? Seriously?  Shocked. Really....

[CookieMonst3r]

I have/had the same problem too I went through all the settings and what worked for me was setting the format to QuickTime then on the video output section click format options and set the video codec to H.264

Hopefully It Will Work For You To.

[kdr_ss]

Hi Jorrena,

Recently we have been having the same exact issue with Adobe After Effects CC 13.8. Adobe, is there any update on when there will be an update to this.

Thanks!

[Szalam]

kdr_ss wrote:

Recently we have been having the same exact issue with Adobe After Effects CC 13.8.

Have you updated to 13.8.1 yet?

There is a new release of After Effects coming "soon". Sneak peaks have been shown at trade shows and on Adobe's YouTube. It may solve your issue if 13.8.1 doesn't.

[wpyarbc]

Does 13.8.1 fix the problem though?

It doesn’t matter really, when lots of people are relying on a copy of AE that they don’t control (e.g., AE on centrally-managed school computers). I wish I had bought a copy of CS6 with AE. It’s a shame Adobe don’t even allow people to buy CS6 any more.

[Szalam]

wpyarbc  wrote

Does 13.8.1 fix the problem though?

It depends on the underlying issue. Often similar symptoms can have entirely different causes. In most cases, I'd suggest using CC 2017 (14.1) anyway. It's the fastest, smoothest version of AE for me. I've been running it since it released at my freelance studio and it's been solid.

wpyarbc  wrote

It doesn’t matter really, when lots of people are relying on a copy of AE that they don’t control (e.g., AE on centrally-managed school computers).

Oh I feel that pain. At my full-time job, we're stuck on version 13.7.1. Very frustrating since I know how much better the version I COULD be using is.