Cannot import PSD file to AE.

[iRodrigo.C]

Hi!

I'm having an issue importing an PSD file to AE. It just freeze my AE and nothing happen. My rainbow wheel just spins forever, so my only option is to force quit the app at the manager. I've tried it in two projects with no sucess.

[Warren Heaton]

Sorry to hear that this is happening.  The hardest part is usually selecting which options want (as footage merged, as footage choosing a layer, as a Composition retaining layer sizes, as a Composition retaining the canvas size for each layer).

To troubleshoot this, it would help to have more information:

• Which version of After Effects are you using?
• Which version of Photoshop are you using?
• What is the Color Mode of the layered Photoshop document?
• What is the image size in pixels of the document, and more importantly, what does Photoshop show for document Efficiency on the Photoshop side?
• Which OS are you using?
• What are your system specifications (amount of RAM, type of storage media and capacity, type of GPU and amount of display RAM)

[iRodrigo.C]

Hey there! Thanks for the help!

So the information you asked for:

• 24.6.2 (Up to date);
• 25.12 (Up to date);
• RGB;
• Resolution of 300px (couldn't understand how to verify the "document Efficiency on the Photoshop side")
• Windows 11;
• My specs are:
  • 32gb RAM memory 3000hz;
  • GTX 660 (kinda old, but I'm willing to change it);
  • 2TB SSD;
  • Ryzen 5 3500x;

Let me know if you need any more informations.

[Warren Heaton]

I'm not sure a late 2019 AMD Ryzen 5 3500X with 32GB RAM, 2TB SSD, and 2GB of display ram is going to win any render races, but it should be able to finish the race - and import a layered PSD.  Unless, maybe, if the layered PSD is what's referred to as a "heavy" Photoshop document.

It would be helpful to know what Photoshop shows as the Document Sizes, Document Dimensions, and Efficiency.

This animated GIF shows how to find that information.

Pictured: Checking Document Sizes, Document Dimensions, and Efficiency in Adobe Photoshop 2024

[iRodrigo.C]

Got it!

My efficiency is at 100%.

[Warren Heaton]

What happens if you start After Effects in Safe Mode and then try to import the layered PSD?

[iRodrigo.C · Accepted solution]

Well...

In safe mode, it worked. Any idea of what could be causing the problem?

Wish I could import my PSD files normally. ^^

[Warren Heaton]

Now comes the hard part.

It could be a font, third-party effects, an add-on, or an extension preventing the layered PSD from importing as expected.

What fonts have you installed?  Try disabling them.

What third-party plugins have you installed?  Use Effects Manager to add them back a few a time.

[iRodrigo.C]

Got it.

Thanks for the support, anyways. You helped me a lot. Really appreciate it.

Wish you the best. 😉

[artdigiweb]

Hi, I cannot import any .psd file in to Adobe Premiere -Versión 25 compilacion 61-.

Anyone having the same problem. Any advice is being welcome.

thanks in advance.