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1

Cinema 4D Lite is keeping asking me for the registration

Explorer ,
Nov 02, 2017 Nov 02, 2017

Hello, i have got some serious problem, each time i open Cinema 4D Lite within AE, it keeps asking me for the registration even i already have done it!

Please help me! I completely uninstalled it and reinstalled it without any help.

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LEGEND ,
Nov 02, 2017 Nov 02, 2017

Without exact system and version information nobody can tell you much.

Mylenium

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Explorer ,
Nov 02, 2017 Nov 02, 2017

I've got the latest updated version of AE and the system MAC OSX as well.

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Community Expert ,
Nov 02, 2017 Nov 02, 2017

Did you have installed a prevoius version of AE? Maybe you have two copies of C4D Lite installed, and this could be the cause of your problems. Look at your Applications folder, and check if you have a folder por a previous installation of AE. In this case, delete this folder. Also, before launching C4D inside AE, go to Edit > Purge > All memory and disk cache.

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Explorer ,
Nov 02, 2017 Nov 02, 2017

Hey Jose! Thank you for your suggestions but it did not help to figure me out...

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

Are you still struggling with this Jakub Korselt?

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Explorer ,
Nov 03, 2017 Nov 03, 2017

Unfortunatelly i am...

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Community Expert ,
Nov 02, 2017 Nov 02, 2017

Then, open Cinema 4D Lite. Go to Edit > Preferences. In the bottom of the preferences window, you will find a button for open the Preferences folder in the finder. Close Cinema 4D, delete this folder and try again.

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Explorer ,
Nov 03, 2017 Nov 03, 2017

unfortunately, it didn't change anything...

I already tried that before you sent me that suggestion Jose. But there is still that god damn window each time i open Cinema 4D Lite.... which is already registered.

Maybe it started after installation of trial version of Cinema 4D... i guess

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Community Expert ,
Nov 03, 2017 Nov 03, 2017

Maybe Cineware is trying to open the trial instead the Lite version. Add any C4D into a composition in After Effects, then go to  Effects Control for the Cineware Effects. Click on the options button in the top of the Cineware effect and check if the editor or renderer are looking for Trial or Lite version. Upload a screen capture of the Cineware options window so we can be sure what is happening here.

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Explorer ,
Nov 03, 2017 Nov 03, 2017

i checked everything up and i attached the screenshot bellow as well.

c4D.jpeg

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Explorer ,
Nov 07, 2017 Nov 07, 2017

i tried to uninstall my newest After Effects and reinstall it back to the previous version of it and there Cinema 4D Lite works fine, without any pop up windows asking you for the already done registration. Then i upgrade it to the newest version and ups... there is back that crapy windows asking me for the endless registration process over and over again. Have someone that same problem with that Cinema 4D Lite please? I am working on Mac (latest OSX, latest AE CC) please check it up and let me know please!

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Community Expert ,
Nov 07, 2017 Nov 07, 2017

Could you upload a screen capture of the Registration window?

Thanks

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Explorer ,
Nov 08, 2017 Nov 08, 2017

and there viewports names are missing as well... i have to quess what is this and that... it should be really full of bugs just now!

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

Sorry Jakub Korselt,

At this point, please contact support here: Contact Customer Care

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Jun 06, 2018 Jun 06, 2018

Hi Kevin,

Have you found a solution to C4D Lite R19 keep asking for registration and the viewport labels not appearing? I'm having the same issue. Note that I'm on an Enterprise account for Adobe Cloud. I don't have these issues with C4D Lit R16/AE 2015.

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Explorer ,
Jun 07, 2018 Jun 07, 2018

yes, it still happens even after last updates... i do not believe it may happens.

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Community Beginner ,
Jun 08, 2018 Jun 08, 2018

Hi Jakub,

Are you using an enterprise cloud account or regular account?

FYI, I'm on Windows 7. I see that you're on MacOSX, correct?

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Explorer ,
Jun 11, 2018 Jun 11, 2018

yep, i work on Mac OS system, but i am not sure if i work on "enterprise" cloud account. This is in my work office.

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Community Beginner ,
Jun 11, 2018 Jun 11, 2018

If its at work then it very well may be an enterprise edition since that edition is for work environments. I'm reaching out to MAXON support and will let you know what I find.

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Explorer ,
Jun 11, 2018 Jun 11, 2018

thank you for it, it is very strang that no one has fixed it yet...

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Community Beginner ,
Jun 12, 2018 Jun 12, 2018

Below are suggestions from MAXON Tech support (neither worked for me):

"I am wondering if your company's high security settings is the reason for all the issues in the first place. After Effects uses either port 5030 or 5027 to talk to C4D through Cineware. Perhaps that port is being blocked causing issues with Cinema and preventing the activation code to stick and you having to input it every time you launch C4D Lite.

First, lets find out what port number is being used. You can do so by going into the Cineware plugin and selecting option. This will bring up another window that contains the port number being used. I've attached an image showing where this is.

In fact, one thing you can try is changing it to 5027 if its 5030 and vice versa to see if that fixes the issue. I do recall this fixing some issue with C4D Lite in the past. Not necessarily what you are experiencing, but if it is a security issue this might get you around it. If you are still running in to the issues I would contact your IT department just to make sure the ports in question on not being blocked.

With the viewport, I've never come across an issue like this before. Have you attempted changing the layout on the upper right of the screen and reverting back to startup or standard (whichever it was set to in the first place)? Sometimes resetting the laying can fix weird issues like this."

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Explorer ,
Jun 13, 2018 Jun 13, 2018
LATEST

Thank you all for your responses but i fixed it out yet. We have got Cinema 4D full licence now so... i closing this chat. Cheers

But i am not happy about the last Cineware update, i mean update of Cinema 4D Lite for AE... I never fixed the bug about viewports names which are missing and the window asking for registrating the product... Note that the previous activation of the Cinema 4D Lite was without any problem. Cheers

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Adobe Employee ,
Jun 08, 2018 Jun 08, 2018

SV,

Solve that by contacting Maxon. Here's a forum post with the links: Re: Cannot register Cinema 4D Lite

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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