We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Very odd and stuck from many people on our video team with this one. Preview is flat out not working in the Composition panel.
The screen shot attached shows the beginning screen when you start the AF, loaded with the trainging demo program from Adode. Composition panel should be showing an APEAK logo. When I load any project, there is no longer anything shown in preview. We have tried closing the panel, chaning workspace, restarting the program, uninstalling AF, and uninstalling Adobe cloud completely.
This is on a brand new Mac Pro with a Radeon Pro II GPU.
Yet the projects all work fine on my laptop. Hope someone can help quickly something that is amazing dumb and simple fix. Prove me an idiot please.
I've seen other people reporting this as well. I was talking to some of the After Effects engineers about this. Please follow these steps and let us know if any of them help:
If these steps don't help, check whether the Composition panel is responsive by clicking the New Composition and New Composition from Footage buttons. This should give us an idea whether the Composition panel has rendering issues.
Same issue here.
It cannot be a hardware thing since it worked last Friday and I didn't do anything to the PC.
composition panel is irresponsive since cannot create a new composition.
The problem was a software issue with a Pegasus Utility program. I have an external harddrive array Promise Pegasus which came with some basic software to monitor it. Another person posted this thread to me that showed how much the software is messing with several adobe programs. I wiped my whole mac pro and everything is working just fine now. I have not installed the Utility program. How someone figured this out is a long, long thread. But I would recommend doing this and sharing it where possible. Reply back please if this worked for you or not. @Leosrd
Hi Rameez and eppoerickson
I did some of the steps the ones that applied to my system.
I found a clue.
It seems to have something to do with folders and files access for video cache and previews.
Disabling the video cache finally solved the issue.
also, I'm a Win10 Pro user and I'm finding a bug with the Windows Defender and the Ransomware Protection part that is getting somewhat too much overprotective with the access to some folders in C:
that's a temporary solution but at least I can still working for now.
Thank you for getting back and sharing what worked for you.
When you say "disabling video cache", what do you mean exactly? Can you provide more info on that? Sorry if that sounds like a very basic question. I just want to make sure that I get it right.
Disabling Disk Cache, sorry.
Also, I changed all my disk and media cache to other directories in other disks and made sure those were accessible. I got a clue about that because I moved on HDD recently and I had a folder in it where I had redirected all the disk cache for most of the Adobe apps that I use.
I hope it helps to fix this thing.
Thanks for the clarification.
I would greatly appreciate your assistance as well. I'm having the same issue. My composition window only shows as you've indicated above. Here is my system information:
Graphics (there are two of these, with a monitor connected to each one):
I've already tried the following troubleshooting steps:
Nothing has worked and I would appreciate if someone could assist me in tracking down the issue. As you noted above to another user, when I try and click in the Composition Window to either create or open composition, nothing happens. What's even more weird, is I installed AE on another Desktop with similar specifications, only with half the RAM, and everything works just fine.
Thanks for your detailed post and sorry for your issue!
My guess is that the app is not able to draw any content in the Composition window or take input from the mouse, thereby making the panel unresponsive. Taking a closer look at the Libraries panel, it seems that the panel shows nothing but a black screen. This could turn out to an issue with the workspace too. Please try the following steps:
Get back to me with the results so that I can help you further.
I believe that you're correct, AE is not able to draw anything in the footage panel:
This is with my second monitor unplugged from the computer before even turning it on and trying to navigate through one of the AE Tutorials.
Really at a loss here.
Here is what the program is doing when it locks up:
I understand your frustration. Sorry about that!
Can you try this step and let me know if it helps?
- Go to Preferences > Display and deselect "Hardware accelerate Composition, Layer, and Footage Panels"
think you so much! it helped! i've spend hours finding a solution and you helped me so much!
For me none of these worked, even Disabling Disk Cache or changing the directory.
The only thing that helps me is unistalling and installing it again.
I'm getting crazy, I'm doing this like 10 times a day or even more.
Win 10 PRO
AMD Ryzen 7 3800x
RAM 32GB DDR4 3600mhz
GeForce GTX 1080 Ti
All drivers updated
The issue is back
The same solution is not working anymore.
Any news on this matter?
Disabled Windows Defender and everything works again this is temporal I cannot be without antivirus just bc After effects and Windows Defender don't work together.
Has anyone been able to find another fix because none of this is working for me
I was having this same issue too where the compositon window went blank on me and I tried all the above recomendations with no avail. I did realize that something was buggy with my Creative Cloud app so I closed down everything and restarted and that seems to have resolved the issue for now.
It keeps happening.
I have Windows/Ryzen/AMD FirePro
I've been searching for a solution since last 4-5 days. I've tried all the mentioned steps in this & other forums as well. i've reinstalled after effects & my graphics drivers several times & even removed scripts to see if that makes any difference bu no results. This is soooo frustrating. This issue caused a delay in a major deadline. Shame on adobe, they cant fix such silly issues even after several years.