Copy link to clipboard
Copied
AE 23.3.0 crashes when opening mp3 file, also Premiere Pro don't open mp4 files?? Mov type files work well in both applications.
Copy link to clipboard
Copied
Correction:
AE 23.3.0 crashes when opening MP4 file, also Premiere Pro don't open mp4 files?? Mov type files work well in both applications.
Copy link to clipboard
Copied
Do the same MP4 files play in other software on your computer?
Copy link to clipboard
Copied
Yes, the mp4 files in question work well in the Final Cut Pro application.
A more detailed explanation below in Nishu's answer.
Br, Seppo
Copy link to clipboard
Copied
Hey there Seppo29014114wyrb,
I'm sorry to hear about the crash! Does this happen with all MP4 files or just specific ones? And where did you get the footage from? To better help you, could you share your system specifications like CPU, GPU, RAM, and OS version?
In the meantime, have you tried resetting your preferences? Here's a helpful link to guide you through the process: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after... Give it a try and let us know if it makes a difference.
Looking forward to helping you out!
Thanks,
Nishu
Copy link to clipboard
Copied
Hi Nishu,
I have:
2,2 GHz 6-ytiminen Intel Core i7
-Radeon Pro 555X, 4 G Intel UHD Graphics 630, 1536 Mt
-16 Gt 2400 MHz DDR4 , 12 Gt to Adobe applications
- macOS 13.3.1 (22E261)
Thanks,
Seppo
Copy link to clipboard
Copied
Hi Seppo29014114wyrb,
Is this issue occurring with a specific MP4 file? If that's the case, I recommend transcoding the file using HandBrake or a similar tool. If you're able to open the file in Final Cut, you can use that for transcoding as well. Sometimes, media files can become corrupted, causing applications to malfunction.
I hope this helps!
Thanks,
Nishu
Copy link to clipboard
Copied
Hi Nishu,
This problem occurs with all mp4 files I shoot with the DJI Mavic drone. All other mp4 files work fine.
This problem did not occur until two months ago, everything was working fine.
Yes, this can be handled by first translating with FCP, but it is quite slow in the long run.
Thanks,
Seppo
Copy link to clipboard
Copied
Would you be comfortable sharing a sample file that replicates the issue? If you'd prefer not to share it publicly, you can send it to me via direct message.
Looking forward to your response.
Thanks,
Nishu
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi Seppo,
Recording it on the phone might not work. Would you consider uploading the actual file to Creative Cloud and sharing the download link with us?
Thanks,
Nishu
Copy link to clipboard
Copied
I just sent the file to Creative Cloud, not sure if I did it right.
Thanks,
Seppo
Copy link to clipboard
Copied
Did you send it via DM? It seems I didn't receive it. Could you please try sharing the link again?
Looking forward to your response.
Thanks,
Nishu
Copy link to clipboard
Copied
Hi Nishu,
Sorry, I don't understand what is "via DM"?
Can I send a file as an email attachment?
Personal information removed by Mod.
Thanks,
Seppo
Copy link to clipboard
Copied
Hi Seppo,
Sorry for all the trouble. When you open my profile, you'll see a button that says "Send a message" (screenshot below). Click on it, and you can send me a direct message (DM).
If you'd like, you can reach us by phone or chat for 1 to 1 support: https://helpx.adobe.com/contact.html
Please note that I removed your email address from your comment, as sharing personal information in the community is prohibited.
Thanks,
Nishu